Network-Related Problems; Centreware Internet Services Problems - Fuji Xerox DocuScan C4250A Setup And Quick Reference Manual

etwork-related Problems
N
The following table lists the some of the problems you may encounter with CentreWare
Internet Services. Remedy your problem using the corrective actions provided in the table.

CentreWare Internet Services Problems

Cannot establish a connection
with CentreWare Internet
Services
The "Please wait..." message
stays on the web browser and
does not disappear.
[Refresh] does not work.
The content in the right frame
does not change even when a
different topic is selected in the
left frame.
The contents projected on the
screen is distorted.
The screen does not display
the latest information.
Clicking [Apply New Settings]
does not reflect the new
setting.
Forgot the system
administrator ID or password,
and thus cannot change the
settings.
70
6 Problem Solving
Symptom
Is the scanner running normally?
Check if the scanner is switched on.
Is the CentreWare Internet Services activated?
Refer to
• "Using CentreWare Internet Services" (P. 26)
Is the URL entered correctly?
Check the URL. If you still cannot access the service, enter the IP
address instead of the URL.
Are you using a proxy server?
The connection cannot be established depending on the proxy
server you are using.
Try connecting to the service without using a proxy server.
Refer to
• "Setting Up Your Web Browser" (P. 25)
Wait for a while as instructed.
If nothing happens, refresh the browser window. If this does not
help, check if the scanner is running normally.
Does the service support the web browser you are using?
Refer to "Monitoring/Managing the Scanner on a Web Browser" in
the User Guide to see if the browser is supported by the service.
Change the window size setting on the web browser.
Click [Refresh Status] or [Refresh] button.
Is the value entered correctly? If the entry is not valid, it will be
changed to a value that is permitted.
If you cannot recall the system administrator ID or password of
CentreWare Internet Services, select [Tools] on the control panel,
and initialize [System Section] under [System Settings] > [Initialize
NVM]. This setting, however, initializes the entire system data to the
default settings. If you have also forgotten the system administrator
password for the control panel, contact our Customer Support
Center. Make sure not to lose the system administrator ID and
passwords again.
Refer to
• "6.4 Common Settings" > "Maintenance Diagnostics" > "Initialize
Cause/Remedy
NVM" in the User Guide