Appendix B: Troubleshooting - TP-Link TD-W8960N User Manual

Appendix B: Troubleshooting

T1. What can I do if I don't know or forget my password?
For default wireless password: Please refer to the

bottom of the modem router.
For the web management page password: Reset the modem router first and then use the

default username and password: admin/admin.
T2. How do I restore my modem router's configuration to its factory default
settings?
Method one: With the modem router powered on, press and hold down the
the rear panel of the modem router for more than 5 seconds and then release it. If all
LEDs turn on momentarily, you restore the modem router successfully.
Method two: Log in to the web management page of the modem router, and go to
Settings
process is complete.

Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to
re-configure the router.
T3. What can I do if I cannot access the web management page?
 Make sure the modem router connects to the computer correctly and the corresponding LED
indicator(s) light up.
 Make sure the IP address of your computer is configured to obtain an IP address automatically
and obtain DNS server address automatically.
 Make sure the default access is correctly entered in the address field.
 Check your computer's settings:
1) Go to Start → Control Panel
tasks;
2) Click Internet Options
3) Click Connections, and select
> Restore Default, click
→ Network and
on the bottom left;
Never dial a
Wireless Password/PIN
Restore Default Settings
Internet, and click
connection;
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TD-W8960N User Guide
labeled on the
WPS/RESET button on
Management
and wait until the reset
View network status and
>