Troubleshooting; Quick Tips; Logins And Passwords - TP-Link TD-W8968 User Manual

User Guide
TP-LINK TD-W8968 Wireless ADSL2+ Modem Router

Troubleshooting

Quick Tips

If you are unable to connect to the internet try these quick tips:
▪ Restart the modem. To do this turn off the power, leave for 5 minutes and then turn the power and the modem back on. Once
the lights are on (refer to page 2), open your web browser to connect to the internet.
▪ Alternatively, isolate the modem by removing all equipment connected to the line (including your splitter, telephone and any
other equipment) except your modem. Then restart the modem and connect it to your computer via an ethernet cable – once
the lights are on, try to connect to the internet.
▪ If you are still unable to connect to the internet, remove your ethernet cable and attempt to connect wirelessly through Wi-Fi™.
If you have a successful Wi-Fi™ connection you may have a malfunctioning ethernet cable.
Please do not press the reset button unless instructed by ACN Technical Support.
If you have tried all of the above steps, restarted your computer and are still unable to connect to the internet, please contact ACN
Technical Support on 1300 881 778.

Logins and Passwords

The table below outlines the required username and password format for your internet connection and Online Tools.
Service Username
Broadband Service
This is an automatically generated username and password and will be sent
to you as part of your ACN Order Received email communication
MyAccount Your MyAccount username is your
9 digit ACN Customer ID. This will
be sent to you in your ACN Order
Confirmation email
WiFi
Your Wi-Fi username is the SSID which
is on the label on the bottom of your
modem
Dead-On-Arrival (DOA) and Early Life Failure (ELF)
We will arrange to replace your TP-LINK Wireless ADSL2+ Modem ("Product") if it fails within 14 days from the date of purchase. This
period is known as Dead on Arrival/Early Life Failure ("DOA/ELF") period. Please refer to the Warranty Claims section to learn how to
make a claim in these circumstances. If the Product fails outside the DOA/ELF period, please also refer to the Warranty section of this
guide.
Warranty
Subject to the conditions of this limited warranty ("Warranty"), ACN warrants your TP-LINK Wireless ADSL2+ Modem ("Product") to
be free from defects in design, materials and workmanship at the time of its original purchase by you. The Warranty is valid for a
period of 24 months ("Warranty Period") from the original date of purchase of the Product.
If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or
workmanship, ACN will either repair or replace, at our option, the Product in accordance with the conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product is found to not be under Warranty according to the conditions
below.
©2017 ACN Inc. All rights reserved
MKT-3233 03.02.2017
Password
This is an automatically generated
password and will be sent to
you as part of your ACN Order
Confirmation email
Your WiFi password is the Wireless
Password which is on the label on
the bottom of your modem
ACN Pacific Pty Ltd ABN 85 108 535 708
What is it used for
Your broadband username and
password is a unique login for your
ADSL service
Your MyAccount username and
password enables you to login to
MyAccount - ACN Self Help Portal to
manage your service.
To connect wireless devices to your
Broadband connection
Customer Service 1300 881 778
Example
Broadband username:
[10characters]@myacn.net.au
Password: numeric password
Username: 1000000001
Password: 8 character password
WiFi Username: TP-LINK_37D991
WiFi Password: 1857495
acnpacific.com
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