TP-Link TD-W8960N User Manual
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TP-Link TD-W8960N User Manual

300mbps wireless n adsl2+ modem router
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User Guide
300Mbps Wireless N ADSL2+ Modem Router
TD-W8960N
REV 8.1.0
1910012004

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Summary of Contents for TP-Link TD-W8960N

  • Page 1 User Guide 300Mbps Wireless N ADSL2+ Modem Router TD-W8960N REV 8.1.0 1910012004...
  • Page 2 Specifications are subject to change without notice. is a registered trademark of TP-Link Technologies Co., Ltd. Other brands and product names are trademarks or registered trademarks of their respective holders. No part of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation, transformation, or adaptation without permission from TP-Link Technologies Co., Ltd.

  • Page 3: Fcc Statement

    FCC STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 4: Ce Mark Warning

    CE Mark Warning RF Exposure Information This device meets the EU requirements (1999/5/EC Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection. The device complies with RF specifications when the device used at 20 cm from your body. Продукт...
  • Page 5 Explanation of the symbols on the product label Symbol Explanation DC voltage Indoor use only RECYCLING This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment.

  • Page 6: Table Of Contents

    CONTENTS About This Guide ...................... 1 Chapter 1. Introduction .................... 2 1.1 Product Overview ......................2 Product Appearance ..................... 2 1.2.1 LEDs ............................ 2 1.2.2 Ports and Buttons......................... 3 Chapter 2. Connecting the Modem Router ............. 5 2.1 Positioning the Modem Router ..................5 2.2 Connecting the Modem Router ..................
  • Page 7 4.5.1 Basic ..........................50 4.5.2 Security ..........................51 4.5.3 Wireless Schedule ......................62 4.5.4 MAC Filter .......................... 63 4.5.5 Wireless Bridge ........................64 4.5.6 Advanced ........................... 65 4.5.7 Station info ......................... 66 4.6 Guest Network......................66 4.6.1 Basic ..........................66 4.6.2 Station list ...........................

  • Page 8: About This Guide

    Specifications can be found on the product page at http://www.tp-link.com. A Technical Support Forum is provided for you to discuss our products at http://forum.tp-link.com. Our Technical Support contact information can be found at Contact Technical Support page at...

  • Page 9: Chapter 1. Introduction

    Chapter 1. Introduction 1.1 Product Overview TP-Link’s Modem router is a combined wired/wireless network connection device with integrated wireless router and DSL modem, reducing hassle of configuration and saving space. With DSL and WAN ports, the modem router is compatible with DSL connections and fiber/cable access.

  • Page 10: Ports And Buttons

    TD-W8960N User Guide A wireless device has been successfully added to the network by WPS function. WPS handshaking is in process and will continue for about 2 Flash minutes. Please press the WPS button on other wireless devices (WPS) that you want to add to the network while the LED is flashing.
  • Page 11 TD-W8960N User Guide  ON/OFF: The switch for the power.  POWER: The Power plug is where you will connect the power adapter.  Wireless Antennas: To receive and transmit the wireless data.

  • Page 12: Chapter 2. Connecting The Modem Router

    TD-W8960N User Guide Chapter 2. Connecting the Modem Router 2.1 Positioning the Modem Router With the modem router, you can access your network from anywhere within the wireless network coverage. However, the wireless signal strength and coverage vary depending on the actual environment of your modem router.

  • Page 13: Connecting The Modem Router

    TD-W8960N User Guide 2.2 Connecting the Modem Router Before installing the device, please make sure your broadband service provided by your ISP is available. If there is any problem, please contact your ISP. Before cable connection, cut off the power supply and keep your hands dry. You can follow the steps below to install it.
  • Page 14 TD-W8960N User Guide Click the network icon of your computer or go to Wi-Fi Setting of your smart device, then use the default SSID (Wireless Network Name) and Wireless Password printed on the product label of the modem router to join the network.

  • Page 15: Chapter 3. Quick Installation Guide

    TD-W8960N User Guide Chapter 3. Quick Installation Guide This chapter will show you how to configure the basic functions of your modem router using Quick Setup Wizard within minutes. If the TCP/IP Protocol on your computer is set to a static IP address, you need to change it to obtain an IP address automatically.
  • Page 16 TD-W8960N User Guide Choose the WAN Type for internet access, and then click Next.  Note: The Quick Setup Wizard will guide you to configure the WAN Service over ATM interface. If you are unwilling to configure WAN Service now, you can click Skip WAN.
  • Page 17 TD-W8960N User Guide Ethernet WAN is chosen, please select WAN Link Type provided by your ISP and enter the related parameters, then click Next. Here we use PPPoE as an example. The WLAN function is enabled by default. You can rename your wireless network and create your own password in this page.

  • Page 18: Chapter 4. Configuring The Modem Router

    TD-W8960N User Guide Chapter 4. Configuring the Modem Router This chapter will show each web management page's key function and the configuration way. 4.1 Login After your successful login, you will see the main menus on the left of the web management page.

  • Page 19: Advanced Setup

    TD-W8960N User Guide  Note: Click the other submenus under the main menu Device Info, and you will be able to view the corresponding information about WAN, Statistics, Route, and DHCP. 4.3 Advanced Setup Go to Advanced Setup, there are many submenus under the main menu. Among the submenus,...

  • Page 20: Layer2 Interface

    TD-W8960N User Guide This Advanced Setup section mainly introduces how to configure the router for adequate use. The detailed explanations for each subsection are provided below.  Note: To completely configure the WAN Interface, you need to first select the Layer2 Interface (4.3.1 Layer2...
  • Page 21 TD-W8960N User Guide Add: Click to add a new interface in the next screen.  VPI/VCI: the VPI and VCI values provided by your ISP. Do not change them unless it was  required by your ISP. DSL Link Type: Select the DSL Link Type provided by your ISP. The options include ...
  • Page 22 TD-W8960N User Guide Remove: Select the checkbox in the table and then click Remove, then the corresponding  interface will be deleted from the table.  Note: If the interface is used by the configuration of the 4.3.2 WAN Service, you need to remove the corresponding WAN Service entry before removing it here.

  • Page 23: Wan Service

    TD-W8960N User Guide  Note: Only one ETH is allowed to configure as the layer 2 WAN Interface. 4.3.2 WAN Service Go to Advanced Setup → Service, and you will see the WAN Port Information Table, which describes the WAN port settings and the relevant manipulation to each interface. After you add a new Layer2 Interface, please follow the instructions below to complete the further configuration of WAN Interface.
  • Page 24 TD-W8960N User Guide Enter the following parameters and then click Next. PPP Username/Password: Enter the Username and Password provided by your ISP. These  fields are case-sensitive. PPPoE Service Name: Enter the Service Name if it was provided by your ISP. You can leave ...
  • Page 25 TD-W8960N User Guide Bridge PPPoE Frames Between WAN and Local Ports: Select this option to enable PPP  connection in your local PC. Enable NAT: This technology translates the IP addresses of a local area network to the WAN ...
  • Page 26 TD-W8960N User Guide On the next screen you will see the detailed settings you’ve made.Click Save/Apply to save these settings. On the next screen you will see the WAN Port Information Table with the new configuration. Remove: Select the checkbox in the table and then click Remove, the corresponding ...
  • Page 27 TD-W8960N User Guide Obtain an IP address automatically: Select this option, the router will be able to obtain IP  network information dynamically from a DHCP server provided by your ISP.  Note: The response message from a DHCP server typically contains a number of configuration parameters (DHCP options) for the router.
  • Page 28 TD-W8960N User Guide You will see the next screen as below. You can enable the NAT, Firewall, and IGMP Multicast. If you are not sure about the settings, just leave the default settings. Click Next. Enable NAT: This technology translates the IP addresses of a local area network to the WAN ...
  • Page 29 TD-W8960N User Guide Configure the DNS Server Addresses on the screen as follows.  Note: If only single PVC with IPoA is configured, you must enter static DNS server IP addresses. On the next screen you will see the detailed settings you’ve made. Please click Save/Apply save these settings.

  • Page 30: Mac Clone

    TD-W8960N User Guide 4.3.2.4 ATM-PPPoA If your ISP provides a PPPoA connection and you need to use an ATM Interface, follow the steps below to add a WAN service over a selected ATM interface: Add a new ATM interface and select...

  • Page 31: Lan

    TD-W8960N User Guide Type the new value for the WAN Interface whose MAC Address you want to change. You can select corresponding WAN Interface from the drop-down list and click Clone to clone your current PC MAC. Click Restore Default to restore the WAN Interface’s default MAC Address.
  • Page 32 TD-W8960N User Guide Enable IGMP Snooping: If you select the option, please choose the IGMP Mode: Standard  Mode or Blocking Mode. Enable LAN side firewall: You can click the checkbox to enable LAN side firewall.  DHCP Server: These settings allow you to configure the router‘s Dynamic Host Configuration ...
  • Page 33 TD-W8960N User Guide Interface Address (prefix length is required): Here enter your interface address with its  prefix length. IPv6 LAN Applications: Select a type to assign IPv6 addresses to the computers in your  LAN. DHCPv6 Server and RADVD are provided.

  • Page 34: Nat

    TD-W8960N User Guide Leased Time (hour): The Leased Time is the amount of time in which a network user will • be allowed to connect to the modem router with their current dynamic IPv6 address. Enter the amount of time, in hours, then the user will be “leased” this dynamic IPv6 address.
  • Page 35 TD-W8960N User Guide Go to Advanced Setup → NAT, there are 4 submenus under the main menu: Virtual Servers, Port Triggering, DMZ Host and ALG. Click any of them, and you will be able to configure the corresponding function. 4.3.5.1 Virtual Servers...
  • Page 36 TD-W8960N User Guide Remove: Select the checkbox in the table and then click Remove, then the corresponding  entry will be deleted in the table. To add a virtual server entry: Click and then you will see the new Virtual Server in the next screen.
  • Page 37 TD-W8960N User Guide application on the LAN initiates a TCP/UDP connection to a remote device using the triggering ports. The router allows the remote party from the WAN side to establish new connections back to the application on the LAN side using the open ports. A maximum 32 entries can be configured.
  • Page 38 TD-W8960N User Guide Select the application from the drop-down list. If the list does not have the application that you want, select Custom application, and type the name of the custom application in the text box. Enter the Trigger Port...

  • Page 39: Security

    TD-W8960N User Guide Click Save/Apply to make the settings effective. 4.3.6 Security Go to Advanced Setup → Security, and you will see the security screen including IP Filtering and MAC Filtering (only effective in Bridge mode) submenus. 4.3.6.1 IP Filtering The IP address filtering feature makes it possible for administrators to control user's access to the internet, which is based on user's IP.
  • Page 40 TD-W8960N User Guide Then you will see the next screen. Enter the Filter name for the rule, it is exclusive and must be filled. Select the protocol in the drop-down list for the connection between the Source IP address and Destination IP address.
  • Page 41 TD-W8960N User Guide Then you will see the next screen as shown below. Enter the Filter name for the rule, it is exclusive and must be filled. Select the protocol in the drop-down list for the connection between the Source IP address and Destination IP address.
  • Page 42 TD-W8960N User Guide Change Policy: There are two policies for the MAC filters: FORWARDED and BLOCKED.  Select the Change checkbox and click Change Policy to change from one policy to another. When you set FORWARDED, it means that all MAC layer frames will be...

  • Page 43: Parental Control

    TD-W8960N User Guide 4.3.7 Parental Control Go to Advanced Setup → Parental Control, you can configure the Parental Control function. Time Restriction allows you to control the internet activities of the children by restricting the time of surfing. URL Filter limits the computers you choose to access certain websites. These two features work independently.
  • Page 44 TD-W8960N User Guide Click Save/Apply to save this entry.  Note: The Time Restriction will not work correctly before the time of the device is set in Management → Internet Time. 4.3.7.2 URL Filter This feature allows you to configure the filter rules based on URL to control the computers in the LAN to access the specified websites, and it is independent of Time Restriction feature.

  • Page 45: Quality Of Service

    TD-W8960N User Guide 4.3.8 Quality of Service Go to Advanced Setup → Quality of Service, you can enable QoS (Quality of Service) on the screen shown below. QoS helps to prioritize data as it enters your router. By attaching special identification marks or headers to incoming packets, QoS determines which queue the packets enter, based priority.
  • Page 46 TD-W8960N User Guide Name: Set a name for the entry.  Enable: Select Enable option to take this entry effect.  Interface: Assigned a specific Wan Service for this QoS queue entry.  Precedence: Specify precedence for this QoS queue entry.

  • Page 47: Routing

    TD-W8960N User Guide After you specify the condition, click Save/Apply to save the entry. 4.3.9 Routing Go to Advanced Setup → Routing, it includes 2 menus: Default Gateway Static Route. The detailed descriptions are provided below. 4.3.9.1 Default Gateway Go to Advanced Setup →...
  • Page 48 TD-W8960N User Guide 4.3.9.2 Static Route Go to Advanced Setup → Routing → Static Route, you can see the Static Route screen and configure the static routes. A static route is a pre-determined path that network information must travel to reach a specific host or network.

  • Page 49: Dns

    TD-W8960N User Guide 4.3.10 DNS When you select the connection type PPPoE, PPPoA IPoA for WAN configuration, you will see menu in the Web-based Utility. It includes DNS Server Dynamic DNS submenus. 4.3.10.1 DNS Server Go to Advanced Setup →...
  • Page 50 TD-W8960N User Guide To add a DDNS entry: Click Add, and then you can set the DDNS in the next screen. Select D-DNS provider in the drop-down list. Enter the Hostname of the DNS Server, and select the corresponding Interface for the DDNS, you can leave it default.

  • Page 51: Dsl

    TD-W8960N User Guide 4.3.11 DSL Go to Advanced Setup → DSL, you can configure the DSL Settings. You can select the modulation type, phone line pair and the capability of Bitswap or SRA. After you set them up, click Save/Apply to save the configurations.

  • Page 52: Interface Grouping

    TD-W8960N User Guide Select the checkbox and click Save/Apply to enable the UPnP function. 4.3.13 Interface Grouping Go to Advanced Setup → Interface Grouping, you can configure multiple ports to PVC and bridging groups to perform as an independent network.

  • Page 53: Ip Tunnel

    TD-W8960N User Guide Enter a unique name for Group. Select the Interface which you want to use from the drop-down list.  Note: If you like to automatically add LAN clients to a WAN Interface in the new group add the DHCP vendor ID string.
  • Page 54 TD-W8960N User Guide 4.3.14.1 IPv6inIPv4 Go to Advanced Setup → IP Tunnel → IPv6inIPv4. You can see the 6in4 tunnel configuration screen, this screen allows you to configure the static routes. Click Add, and you can configure the 6in4 tunnel on the next screen.

  • Page 55: Multicast

    TD-W8960N User Guide Click Add, and you can configure the 6in4 tunnel on the next screen as shown below. Mechanism: DS-Lite, this type is used in the situation that your WAN connection is IPv6 while  LAN connection is IPv4.

  • Page 56: Iptv

    TD-W8960N User Guide 4.4 IPTV Enable IPTV: Check this box to enable IPTV. If you enable IPTV, please make sure the  following settings are correct. VPI (0-255): Identifies the virtual path between endpoints in an ATM network. The valid range ...

  • Page 57: Basic

    TD-W8960N User Guide 4.5.1 Basic Go to Wireless → Basic, you can configure the basic settings for wireless networking. This page allows you to configure basic features of the wireless LAN interface. You can enable or disable the wireless LAN interface, hide the network from active scans and set the wireless network name (also known as SSID).

  • Page 58: Security

    TD-W8960N User Guide 4.5.2 Security Go to Wireless → Security, you can configure security features of the wireless LAN interface by manually setting the network authentication or through WPS (Wi-Fi Protected Setup) method. 4.5.2.1 WPS Setup This section will guide you to add a new wireless device to an existing network quickly by called QSS) method.
  • Page 59 TD-W8960N User Guide Method One: Hardware push button. Step 1: Press the WPS/RESET button on the back panel of the router. Step 2: Press and hold the WPS button of the adapter (if it has one) for 2 or 3 seconds.
  • Page 60 TD-W8960N User Guide Step 2: For the configuration of the wireless adapter, please choose Push the button on my access point or wireless router in the configuration utility of the WPS as below, and click Connect. Step 3: Wait for a while until the following screen appears. Click to complete the WPS configuration.
  • Page 61 TD-W8960N User Guide  Note: The PIN of the adapter is always displayed on the WPS configuration screen. Step 2: For the configuration of the wireless adapter, please choose Enter the PIN of this device into my access point or wireless router in the configuration utility of the WPS as below, and click Connect.
  • Page 62 TD-W8960N User Guide Step 2: For the configuration of the wireless adapter, please choose Enter the PIN of my access point or wireless router in the configuration utility of the WPS as below, and enter the PIN code of the router into the field after Device PIN.
  • Page 63 TD-W8960N User Guide  Network Authentication: Select an authentication type from the drop-down list. Options available are: Open, Shared, WPA, WPA-PSK, WPA2, WPA2-PSK, Mixed WPA2/WPA, and Mixed WPA2/WPA-PSK.  Note: For most users, it is recommended to use the default Wireless LAN Performance settings. Any changes made to these settings may adversely affect your wireless network.
  • Page 64 TD-W8960N User Guide  Encryption strength: Select the appropriate level of encryption, 64-bit or 128-bit.  Current Network Key: To indicate which WEP key to use, select a transmission key number.  Network Key 1-4: If you want to manually enter the WEP keys, then enter them in the network Key 1-4 fields.
  • Page 65 TD-W8960N User Guide WPA security for wireless communication has been developed to overcome some of the shortcomings of WEP. WPA combines the key generation with the authentication services of a RADIUS server.  WPA Group ReKey Interval: Enter the Key Renewal period, which tells the router how often it should change encryption keys.
  • Page 66 TD-W8960N User Guide WPA-PSK WPA-PSK requires a shared key and does not use a separate server for authentication. PSK keys can be ASCII or Hex type.  WPA/WAPI passphrase: WPA/WAPI passphrase is also called Wireless Network Key. In this field, enter the key shared by the router and your other network devices. It must have 8-63 ASCII characters or 8-64 Hexadecimal digits.
  • Page 67 TD-W8960N User Guide  Note: If you click the option Click here to display, a window will pop-up and show the password you have set. In addition, it won't show the blank characters in both ends of the password phrase.
  • Page 68 TD-W8960N User Guide WPA2 -PSK To configure WPA2-PSK settings, select the WPA2 -PSK option from the drop-down list. WPA2 -PSK requires a shared key and does not use a separate server for authentication. PSK keys can be ASCII or Hex type.

  • Page 69: Wireless Schedule

    TD-W8960N User Guide 4.5.3 Wireless Schedule Go to menu Wireless → Wireless Schedule, you can configure the Task Schedule as shown below.  Note: The time you set is the period you need the wireless off. Before configuring the wireless schedule, please set system time first which refer to 4.8.5 Internet...

  • Page 70: Mac Filter

    TD-W8960N User Guide 4.5.4 MAC Filter Go to Wireless → Filter, you will see the screen of MAC Filter settings. Wireless access can be filtered by using the MAC addresses of the wireless devices transmitting within your network’s RADIUS. To filter wireless users by MAC Address, either permitting or blocking access.

  • Page 71: Wireless Bridge

    TD-W8960N User Guide 4.5.5 Wireless Bridge Go to Wireless → Wireless Bridge, you can configure wireless bridge features of the wireless LAN interface. AP Mode: Select an AP Mode from the drop-down list. Options available are: Access Point  and Wireless Bridge.

  • Page 72: Advanced

    TD-W8960N User Guide 4.5.6 Advanced Go to Wireless → Advanced, you will see the screen of Wireless Advanced settings shown as below. Channel: Select the channel you want to use from the drop-down List. This field determines  which operating frequency will be used. It is not necessary to change the wireless channel unless you notice interference problems with another nearby access point.

  • Page 73: Station Info

    TD-W8960N User Guide Beacon Interval: Enter a value between 20-1000 milliseconds. The beacons are the packets  sent by the modem router to synchronize a wireless network. Beacon Interval value determines the time interval of the beacons. The default value is 100.

  • Page 74: Station List

    TD-W8960N User Guide You can enable or disable Guest Network. When you enable this function, you could set wireless parameters for Guest Network. Guest SSID: The guest network name. When setting up a Guest network, it is strongly  recommended to use a name that easily distinguishes it from your primary network.

  • Page 75: Diagnostics

    TD-W8960N User Guide Associated: Displays whether the wireless station has associated with the access point.  Authorized: Displays the information of Authentication.  SSID: Displays the connected wireless network's SSID.  You cannot change any of the values on this page. To update this page and to show the current connected wireless stations, click Refresh.

  • Page 76: Settings

    TD-W8960N User Guide 4.8.1 Settings This section provides three important functions for managing the router; they are Export, Import Restore Default. The detailed manipulations are described below. 4.8.1.1 Export Go to Management → Settings → Export, you can see the Export screen, which allows you to save the current configuration of the router as a backup file.
  • Page 77 TD-W8960N User Guide Click Save, and save the file as the appointed file. 4.8.1.2 Import Go to Management → Settings → Import, you can update the router’s settings. To update the router’s settings: Click Choose File to locate the update file for the device, and you can also enter the exact path to the Setting file in the text box.

  • Page 78: System Log

    TD-W8960N User Guide 4.8.1.3 Restore Default Go to Management → Settings → Restore Default, you can restore the router’s configuration to the factory defaults on the screen. Restore Default Settings: Click to restore the router’s configuration to the factory defaults, ...

  • Page 79: Snmp Agent

    TD-W8960N User Guide Disable/Enable: Select the Enable to log the events, if you don’t want to log these events,  select Disable. Log Level: Select the Log level in the drop-down list, for the Log level, all events above or ...

  • Page 80: Tr-069 Client

    TD-W8960N User Guide  SNMP Agent: You can select the checkbox to disable or enable the function.  Note: SNMP Community string provides a simple method of authentication between the router (SNMP Agent) and a remote network manager (SNMP Manager). You can specify the community string as the password to authenticate the management station to the router.

  • Page 81: Internet Time

    TD-W8960N User Guide  Inform: You can select the checkbox to disable or enable the function of TR-069 client.  Inform Interval: Type the interval time of your router contact with the ACS.  ACS URL: Please accept this information from your ISP.

  • Page 82: Access Control

    TD-W8960N User Guide Enable DST: Select the checkbox to enable daylight saving function.  4.8.6 Access Control There are two submenus under the Access Control menu: Passwords Remote Access. The detailed explanations for each submenu are provided below. 4.8.6.1 Password...
  • Page 83 TD-W8960N User Guide To change the password: Enter the Old Password in the text box. Enter the New Password Confirm Password. The Confirm Password should be the same as the New Password. Click Save/Apply to make your change take effect.

  • Page 84: Firmware Upgrade

     Choose File: Click the button to locate the latest software for the device.  Upgrade Firmware: After you have selected the latest software, click the button. To upgrade the router's software: Download the latest software upgrade file from the TP-Link website (http://www.tp-link.com). Click Choose File to view the folders and select the image file or enter the exact path to the image file location in the text box.

  • Page 85: Logout

    TD-W8960N User Guide  Note: After you click the Reboot button, please wait for a while before reopening your web browser. Do not turn off or reset the router while it is rebooting. If necessary, reconfigure your PC's IP address to match your new configuration.

  • Page 86: Appendix A: Configuring The Pc

    TD-W8960N User Guide Appendix A: Configuring the PC We’ll introduce how to install and configure the TCP/IP correctly on your computer. First make sure your Ethernet Adapter is working, refer to the adapter’s manual if necessary. The default IP address of the modem router is 192.168.1.1. And the default Subnet Mask is 255.255.255.0.
  • Page 87 TD-W8960N User Guide The following TCP/IP Properties window will display and the IP Address tab is open on this window by default. Now you have two ways to configure the TCP/IP protocol below:  Setting IP address automatically Select Obtain an IP address...
  • Page 88 TD-W8960N User Guide  Setting IP address manually Select Use the following IP address radio button. And the following items available If the modem router's LAN IP address is 192.168.1.1, specify the IP address as 192.168.1.x (x is from 2 to 254), and the Subnet mask as 255.255.255.0.
  • Page 89 TD-W8960N User Guide Now: Click to keep your settings. Verify the network connection Now, you can run the Ping command in the command prompt to verify the network connection. Please click the Start menu on your desktop, select tab, type...
  • Page 90 TD-W8960N User Guide You can check it by following the steps below: Is the connection between your PC and the router correct? The LEDs of LAN port which you link to the device and the LEDs on your PC's adapter should be lit.

  • Page 91: Appendix B: Troubleshooting

    TD-W8960N User Guide Appendix B: Troubleshooting T1. What can I do if I don’t know or forget my password? For default wireless password: Please refer to the Wireless Password/PIN labeled on the  bottom of the modem router. For the web management page password: Reset the modem router first and then use the ...
  • Page 92 TD-W8960N User Guide 4) Click settings, deselect the following three options and click OK; 5) Go to Advanced → Restore advanced settings, and click to save the settings.
  • Page 93 TD-W8960N User Guide  Change a web browser or computer and log in again.  Reset the modem router to factory default settings. Note:  You’ll need to reconfigure the modem router to surf the internet once the modem router is reset.

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