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Appendix A Personal IVR
The following figure describes the main flow in the personal IVR system.
Figure 312 Personal IVR Flow
Personal IVR PIN Menu
The following figure describes the PIN Menu. From IVR Main, press number 1 on your
phone keypad to enter the PIN Menu. This menu allows you to change the PIN used to
authenticate with your voicemail system, web phone, and personal IVR system.
Figure 313 IVR: PIN Menu
Personal IVR Call Forward & Blacklist
The figure on the next page describes the Call Forward & Blacklist Menu. From IVR Main,
press number 2 on your phone keypad to enter the Call Forward & Blacklist Menu. This
menu allows you to enable the Do Not Disturb, Blind Forward, Busy Forward, No Answer
Forward, After Office Hours (forward) and Blacklist functions. You can also specify the
telephone extension you want your calls forwarded to or alternatively you can choose to
forward calls to your voicemail.
See
Section 14.2.17 on page 183
configure office hours settings for individual extensions.
366
IVR Feature Code + Extension
Failure
Authentication
Exit
IVR Main
1
Call Forward
PIN Menu
&
Blacklist
1
PIN Menu
9
for more information on call forwarding features and how to
Enter Password
Success
9
Exit
3
2
Voicemail
Modify PIN
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X2002 User's Guide
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