Ricoh AFICIO MP C305SP Manual page 639

8. Troubleshooting
Condition
Cannot connect with the
TWAIN driver.
Cannot authenticate using the
TWAIN driver.
Cannot authenticate using the
TWAIN driver.
Cannot authenticate using the
TWAIN driver.
After starting "User
Management Tool" or "Address
Management Tool" in
SmartDeviceMonitor for Admin
and entering the correct login
user name and password, a
message that an incorrect
password has been entered
appears.
Cannot log in to the machine
using [Document Server (MFP):
Authentication/Encryption] in
DeskTopBinder.
296
Cause
The SNMPv3 account,
password, and encryption
algorithm do not match settings
specified on this machine.
Another user is logging in to the
machine.
Authentication is taking time
because of operating
conditions.
Authentication is not possible
while the machine is editing the
Address Book data.
"Driver Encryption
Key:Encryption Strength" is not
set correctly. Alternatively,
"SSL/TLS" has been enabled
although the required certificate
is not installed in the computer.
"Driver Encryption
Key:Encryption Strength" is not
set correctly. Alternatively,
"SSL/TLS" has been enabled
although the required certificate
is not installed in the computer.
Solution
Specify the account, password
and the encryption algorithm of
SNMPv3 registered in the
machine using network
connection tools.
Wait for the user to log out.
Make sure the LDAP server
setting is correct.
Make sure the network settings
are correct.
Wait until editing of the Address
Book data is complete.
Set "Driver Encryption
Key:Encryption Strength" to
[Simple Encryption].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
For details, see p.259
"Specifying the Extended
Security Functions" and p.132
"Configuring SSL/TLS".
Set "Driver Encryption
Key:Encryption Strength" to
[Simple Encryption].
Alternatively, enable "SSL/TLS",
install the server certificate in the
machine, and then install the
certificate in the computer.
For details, see p.259
"Specifying the Extended
Security Functions" and p.132
"Configuring SSL/TLS".