Konica Minolta bizhub C550 User Manual page 375

Troubleshooting
Message
Toner (X) is low. Please pre-
pare new cartridge.
No more staples.
Replace the staple cartridge,
or cancel stapling.
Misfeed detected.
Reinsert the following # of
originals.
An internal error occurred.
Open and then close the low-
er front door. If the trouble
code appears again contact
your Service Rep.
An internal error occurred.
Turn the main switch OFF
and ON. If the trouble code
appears again, contact your
Service Rep.
Malfunction detected.
Please call your Service Rep.
Now Downloading Program
Data from the Firmware serv-
er.
Cannot be accessed due to
unauthorized access.
Please contact your adminis-
trator.
The Administrator Password
is not valid due to unauthor-
ized access.
The log has reached its maxi-
mum.
Contact your administrator.
C550
Cause
The toner for the indicated
color is about to run out.
The staples have run out.
Since a paper misfeed oc-
curred, the machine is unable
to make copies.
After clearing a paper misfeed,
it is necessary to reload cer-
tain pages of the document
that have already been fed
through the ADF.
The machine malfunctioned
and is unable to make copies.
ΠCS Remote Care was acti-
vated by the service repre-
sentative.
 Internet ISW is being down-
loaded.
The authentication information
has become invalid since the
authentication attempts have
failed the specified number of
times.
The administrator password
has become invalid since the
authentication attempts have
failed the specified number of
times.
The upper limit of the write
area of the audit log has been
reached and authentication
and job operations cannot be
performed.
Remedy
Prepare to replace the toner
cartridge according to your
maintenance agreement. (See
p. 8-2)
Replace the staple cartridge.
(See p. 8-34.)
Clear the paper misfeed. (See
p. 4-5.)
Load the indicated document
pages into the ADF.
Clear the error by following the
on-screen instructions.If the
error cannot be cleared or re-
leased, contact your service
representative with the error
code displayed on the screen.
Inform your service represent-
ative of the code displayed on
the touch panel.
Do not turn off the machine
with the sub power switch
while this message is dis-
played.
After turning off the machine
with the sub power switch,
turn off the main power
switch, and then contact the
service representative.
Contact the administrator of
the machine.
Turn the machine off, then on
again.
Turn off the main power
switch, and then wait about 10
seconds before turning it on
again.
In the Administrator Settings
of the machine, set "TCP
Socket" to [ON]. Also, acquire
the audit log in the Log Man-
agement Utility.
4-103
4