Refund - Ingenico IWL220 Manual

1. At the READY prompt press the MENU button. Use the
arrow keys to view the available options and press the
GREEN button when the required option is highlighted.
2. Key in the amount if the transaction and then press the
GREEN button or key enter the customer's card number
when you see this prompt. The card number will be
displayed as it is keyed in.
3. The terminal will check the card number. Key in the card
expiry date and press the GREEN button.
4. You may be asked to enter the start date or issue
number from the card. Enter them as they appear on the
card and press the GREEN button.
5. If the customer is present, press the GREEN button. If
this is a mail order transaction, press the YELLOW button
and proceed from number 9 below.
6. Key in the amount of the transaction and press the
GREEN button. The terminal will now dial for authorisation.
The authorisation code will be displayed. Press the GREEN
button.
7. A receipt will now be printed. Obtain the customer's
signature. If the signature is OK, press the GREEN button. If
it is not, press the YELLOW button and the transaction will
be voided.
8. The signed receipt should be kept for your records. The terminal will now print a receipt for the
customer. Pass the receipt to the customer and the transaction is complete.
9. If this is a mail order transaction, the YELLOW button will
be pressed when asked if the customer is present. Key in
the amount of the transaction and press the GREEN button.
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TRANSACTION MENU

Refund

Sale
Purch. with Cashback
<transaction type>
Insert or Swipe Card
to continue
(or press Cancel key)
<transaction type>
Key expiry date MMYY
and then press ENTER
<transaction type>
Key start date MMYY
and then press ENTER
<transaction type>
Key in issue number
and then press ENTER
<transaction type>
Is customer present?
ENTER=YES Clear=NO
<transaction type>
Key in Amount:
0.00
and then press ENTER
SALE
Signature OK?
ENTER=YES Clear=NO
<transaction type>
Is customer present?
ENTER=YES Clear=NO
Selecting the YELLOW button will return the terminal to
the READY prompt.
If this is the first time the Password has been set please
enter 0000 and then press the GREEN button.
If the code is to be reset key the current code and then
press the GREEN button.
Enter a new Referral Password and then press the GREEN
button.
Re-key the new Referral Password to confirm and then
press the GREEN button.
4. The terminal will print a receipt to confirm the
Password has been changed and will return to the
READY prompt.
16. Refund
1. At the READY prompt, press the MENU button.
2. Using the arrow keys at the top of the PINpad, select
refund and press the GREEN button.
3. Either key in the amount of refund transaction and
then press GREEN button or swipe/insert card in the
terminal and then key in the refund amount.
If performing a swiped transaction, your terminal may prompt you to enter the last four digits of the
card number. If so, key in the last four digits of the customer 's card number and press the GREEN
button.
The terminal will check the card. If a customer presents a card that supports multiple card schemes,
you may be required to choose which card scheme to use.
You may be prompted to swipe the Supervisor Card or enter your Supervisor Code through the
terminal.
PIN entry is not required on refunds, The transaction will proceed as a signature verified sale.
(Please refer to Section 13 of this guide for instructions on how to Complete a Sale.)
Enter Current
Referral Password?
and then press ENTER
Enter New
Referral Password?
and then press ENTER
Confi rm New
Referral Password?
and then press ENTER
TRANSACTION MENU
Refund
Sale
Purch. with Cashback
REFUND
Key in Amount
0.00
and then press ENTER
REFUND
Insert or swipe card
to continue
(or press Cancel key)
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