Voice Referrals - Ingenico IWL220 Manual

25. Reversal
You can reverse the last previously authorised Sale or Refund transaction provided the reversal is
carried out within 30 seconds of completing the original transaction.
1. At the READY prompt press the MENU button. Use the
arrow buttons to view the available options and press the
GREEN button when the Reversal option is highlighted.
2. The terminal will dial the authorisation centre and
display the message CONNECTION MADE. The terminal will
now confirm the reversal is successful and print a receipt.
3. Tear off the receipt and give this to the customer as a
copy of the transaction. Press the GREEN button.
The terminal will now print a copy of the receipt for you to retain for your records. Press the GREEN
button and the terminal will return to the READY prompt.
26. Verify Account
Press the MENU button and then use the arrow keys to
highlight the transaction type from the transaction menu
and then Press ENTER.
1.Insert or Swipe Card
2. Cardholder PIN entry ( * (asterisk) will be displayed as
each PIN digit is keyed in )
3. The terminal will contact the acquirer to verify the
account holder.
27. PIN Entry Failure
If an incorrect PIN has been entered the terminal will
display INCORRECT RE-ENTER PIN.
The cardholder should re-enter their PIN and press the
GREEN button.
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TRANSACTION MENU
Refund
Duplicate Receipt
Reversal
REVERSAL
Dialling
<Aquirer Name>
TRANSACTION MENU
Verfi y Account
Pre-Auth
Refund
VERIFY ACCOUNT
Insert or Swipe Card
to continue
( or press Cancel key )
Amount £0.00
PIN: ****
Cardholder to key PIN
Enter=OK Clear=REKEY
Amount £0.00
PIN ACCEPTED
RETURN TERMINAL
Do NOT Remove Card
INCORRECT RE-ENTER
PIN: ****
Cardholder to key PIN
Enter=OK Clear=REKEY
2. The cardholder should present their card against the
Contactless symbol on the terminal display.
3. The terminal will now print a Merchant receipt.
4. If the customer requests a receipt this must be done
before the next transaction takes place.
From the READY prompt press the decimal key and a
customer receipt will be printed Press ENTER to return to
the READY prompt.

14. Voice Referrals

Sometimes transactions will require you to obtain a voice referral from the Authorisation Centre.
As a security measure your terminal has been set up to request either the swipe of the Supervisor
Card or the input of a Referral Password when this situation arises.
Please follow the process below if your terminal has been set up to ask for a Referral Password.
Terminal Displays
The card should be removed from the terminal and
handed to the operator who will be contacting the
Authorisation Centre.
The Authorisation Centre telephone number will be
displayed.
Enter your Referral Password and press the GREEN button
to continue.
If you have not set up your Referral Password please see
the relevant section overleaf.
Present, insert £9.50
or swipe card
Printing
MERCHANT RECEIPT
Please Wait...
Printing
CUSTOMER RECEIPT
Please Wait...
<Transaction Type>
<Voice Referral Message>
<Acquirer Name>
Press CLEAR
SALE
Please remove card for voice
referral
Please Wait...
REFERRAL
MID: 12345678
CALL: nnnn nnnnnnn
and then press enter
Enter Referral Password
and then press enter
Please Wait...
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