Ingenico IWL220 Manual page 4

Telephone network
The phone jack must comply with standards and regulations in the country where used.
SAM1/SAM2/SIM readers compartment
The trapdoor for battery, SAM1/SAM2/SIM, readers located underneath the terminal, must be in
place during the normal operation of theterminal.
See sections "Removal of SAM1/SAM2/SIM, modules"as well as"Connecting the battery".
On airplanes
Your handset must be switched off by removing the battery pack. Remove the battery from the
terminal when on an airplane. Non-compliance of these safety rules may result in legal action and/
or a ban on later access to cellular network services.
Explosion areas
Some regulations restrict the use of radio equipment in chemical plants, fuel depots and any site
where blasting is carried out. You are urged to comply with these regulations. The terminal shall be
protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.
Electronic health appliances
Your handset is a radio transmitter which may interfere with health appliances, such as
hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer
will be able to provide you with appropriate advice.
Security of your terminal
Upon receipt of your terminal you should check for signs of tampering of the equipment. It is
strongly advised that these checks are performed regularly after receipt. You should check, for
example: that the keypad is firmly in place; that there is no evidence of unusual wires that have
been connected to any ports on your terminal or associated equipment, the chip card reader, or any
other part of your terminal.
Such checks would provide warning of any unauthorised modifications to your terminal, and other
suspicious behaviour of individuals that have access to your terminal. Your terminal detects any
"tampered state". In this state the terminal will repeatedly flash the message" Alert Interruption!"
and further use of the terminal will not be possible. If you observe the "Alert Irruption!" message,
you should contact the terminal helpdesk immediately. You are strongly advised to ensure
that privileged access to your terminal is only granted to staff that have been independently
verified as being trustworthy.
CAUTION: NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure
that they are not being overlooked when entering their PIN Code. the terminal must never be put in
or left at a location where it could be stolen or replaced with another device.
Telephone call (Bluetooth)
You have an urgent call to make while the iWL220/250 is occupying the line. In order to get a dial
tone quickly: Place the handset in the hang up position pressing the red key (=cancel) or
disconnect the base power supply from the mains network or disconnect the iWL220/250
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Keep your copy transaction slips in a safe place. There may be occasions when you are asked
to provide copies of these.
Please ensure that Refund transactions show as REFUND ACCEPTED.
If the terminal prints the message Totals not Agreed when you carry out your End of Day Banking,
please contact the Helpdesk.
If Stored is printed on your End Of Day report please contact the Helpdesk.
45. Miscellaneous Prompts
Below are explanations for some of the common prompts displayed by the terminal.
PROMPTS CAUSE/REASON
Call Auth centre Assistance required.
Call Helpdesk Assistance required
NOT AUTHORISED The card issuer has declined to
authorise the transaction.
Referral Assistance required.
Unable to Authorise Transaction declined by the
card.
Unable to Connect Terminal not connecting to
host.
DIV434716A
Copyright © 2012 Ingenico UK Ltd
ALL RIGHTS RESERVED
Date: August 2012
Released for UT4.13.11
REMEDY
Call the Authorisation Centre
on the number displayed by
the terminal.
Once you have spoken to the
Authorisation Centre press the
GREEN ENTER button and fol-
low the prompts displayed by
the terminal.
Please contact your Helpdesk
Ask the customer to pay by
some other means and press
the YELLOW button.
Call the Authorisation Centre
on the number displayed by
the terminal. When the call is
answered quote the referral
message and your Merchant
Number.
Ask the customer to pay by
some other means and press
the YELLOW button.
Call the Helpdesk for guidance.
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