Purchase With Gratuity (Restaurants) - Ingenico IWL220 Manual

If gratuity with percentage is enabled the following screen
will be displayed:
Select a "Fixed Percentage" from the available options or
select "OTHER" to key in an amount.

21. Purchase with Gratuity (Restaurants)

1. At the READY prompt press the MENU button. Use the
arrow buttons to view the available options and press the
GREEN button when the Purchase with Cashback option is
highlighted.
PLEASE NOTE: This option is only available for certain types
of business. Please contact Customer Services for further
information.
The terminal will check the card. If performing a swiped
transaction, your terminal may prompt you to enter the
last four digits of the card number. If so, key in the last
four digits of the customer's card number and press the
GREEN button.
2. Your terminal may prompt you to enter the Waiter ID. If so, enter the relevant Waiter ID and press
the GREEN button. You may also be prompted to enter the table number.
(Please see Section 35 for more information on Waiter ID's).
3. Pass the terminal to the customer to confirm the
amount.
If the customer rejects the amount, the customer should
return the terminal. You will be prompted to swipe the
Supervisor Card or enter your Supervisor Code and re-enter
the amount.
4. If the customer does not want to add a gratuity, they
should press the YELLOW button and the transaction will
then proceed from step 8. If the customer wishes to add a
gratuity, they should press the GREEN button.
5. The customer will now be prompted to key in the
gratuity amount and the to press the GREEN button.
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Gratuity Percentage
1- 5 %
2- 10 %
3- 15 %
4- 20 %
5- Other
Total £10.50
Customer to
Confi rm Total
Press ENTER to assist
READY
Merchant Number
12345678
SALE
Checking Card
Please Wait...
Cardholder to Confi rm
Amount 55.00
Press ENTER to Accept
or CLEAR to Reject
Amount 55.00
Do you wish to
Add a GRATUITY?
Enter=YES Clear=NO
Amount 55.00
Enter GRATUITY
5.00
Enter=OK Clear=REKEY
6. The customer may then be prompted to confirm the
total transaction amount.
7. The customer will be prompted to enter their PIN. Once
the PIN has been entered, the customer should press the
GREEN button to confirm.
8. The customer should now return the terminal. If the
card has been inserted, the card should remain in the
terminal.
PLEASE NOTE: Removing the card will VOID the transaction.
9. The terminal will dial the authorisation centre and display the message CONNECTION MADE.
10. The terminal will now confirm if authorisation has been obtained.
The terminal will display PLEASE WAIT while it prints the customer's receipt. Press the GREEN button
and you will be prompted to remove the card.
11. The terminal will then print a MERCHANT receipt which should be retained for your records.
Press the GREEN button and the terminal will return to the READY prompt.
22. Refund with Gratuity
1. At the READY prompt press the MENU button. Use the
arrow keys to view the available options and press the
GREEN button when the Refund option is highlighted.
2. Key in the total amount including any gratuity and
press the GREEN button.
3. Either insert into or swipe the customers card through
the terminal.
If performing a swiped transaction, your terminal may
prompt you to enter the last four digits of the card
number. If so, key in the last four digits of the customers
card number and press the GREEN button.
The terminal will check the card. If a customer presents a card that supports multiple card schemes,
you may be required to choose which card scheme to use. You may be prompted to swipe the
Supervisor Card or enter your Supervisor Code through the terminal.
Cardholder to Confi rm
Total 60.00
Press ENTER to Accept
or CLEAR to Reject
Amount 60.00
PIN:
Cardholder to key PIN
Enter=OK Clear=REKEY
PIN ACCEPTED
RETURN TERMINAL
Do NOT Remove Card
REFUND
Key in TOTAL:
0.00
and then press ENTER
REFUND
Insert or Swipe Card
to continue
(or press CANCEL key)
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