Ingenico iCT220 Quick Reference Manual

CREDIT SALE CREDIT REFUND
• Press • Press
1
• Choose • Choose
CREDIT
- Select the desired card type • Enter refund amount and press
• Enter sale amount and press • Swipe customer card, insert customer
ENTER
- Enter surcharge amount and press card, or enter card number and press
ENTER
• Swipe or insert customer card
ENTER
- Select the desired language - Enter expiration date (MMYY)
- Have customer enter PIN on PIN pad and press
and press or bypass by - Select the desired language
ENTER , PIN
pressing or • Terminal displays Captured,
CANCEL ENTER
• Terminal dials out, and receipt prints and receipt prints
- Remove the card - Remove the card
MAIL/PHONE SALE DEBIT REFUND
• Press • Press
1
• Choose • Choose
CREDIT
- Select the desired card type • Enter refund amount and press
• Enter sale amount and press • Enter original transaction date
ENTER
- Enter surcharge amount and press (MMDDYY) and press
ENTER
• Enter card number and press • Enter original transaction time
ENTER
• Enter expiration date (MMYY) and press (HHMMSS) and press
• Swipe or insert customer card
ENTER
• Card present? Choose or - Select the desired language
YES NO
• Have customer enter PIN on PIN pad
- Enter V-Code/CID Code and press
ENTER, or press to bypass and press
ENTER
- If bypassed, Choose V-Code option: • Terminal dials out, and receipt prints
(Unreadable), (Not Present), (Not - Remove the card
1 2 3
Provided)
- Enter street address number and press
REVERSAL
ENTER, or press to bypass
ENTER
• Press
• Enter Zip Code and press ENTER, or press
• Choose a search option
to bypass
ENTER
• Enter retrieval information and
• Terminal dials out, and receipt prints
press
• Choose
DEBIT SALE
• Press
• Press • Terminal dials out, and receipt prints
1
• Choose
DEBIT
- Select the desired or
EMV CREDIT DEBIT
option
• Enter sale amount and press
ENTER
• Enter tip amount and press
ENTER
• Swipe or insert customer card
- Select the desired language
- Enter cash back amount and press
ENTER, or press to bypass
ENTER
• Press to accept total
ENTER
• Have customer enter PIN on PIN pad and
press or bypass PIN by pressing
ENTER,
or
CANCEL ENTER
• Terminal dials out, and receipt prints
- Remove the card
0300021 Ingenico (100716).indd 1
TERMINAL MESSAGES
2 AMOUNT DUE/BALANCE DUE:
authorization has occurred. Ask
CREDIT
customer for another form of payment
ENTER
for the remaining balance of the sale.
Press ENTER to print the receipt.
Pressing CANCEL will not void the
transaction.
ENTER AVS (ADDRESS VERIFICATION SERVICE):
the street address and ZIP code entered
match the customer's billing address.
Call Voice Authorization Center. If
CALL:
approved, proceed with Offline Entry.
HOLD/CALL OR PICK UP CARD:
Use Code 10 procedure. Call the Voice
Authorization Center.
2
CARD SWIPE ERROR:
DEBIT
read. Swipe card again or manually key-
ENTER
in account number.
A communication error has
COMM ERROR:
ENTER
occurred. Check line connections, call
Help Desk.
ENTER
Good batch. Batch
GB (NUMBER):
transmission accepted.
MANUAL ENTRY NOT ALLOWED:
transaction will not allow manual entry.
ENTER
Debit cards may not be manually keyed-
in.
QD (NUMBER) OR RB (NUMBER):
Duplicating or Rejected Batch. Call Help
Desk.
3
RECORD NOT FOUND:
found in terminal batch.
SETTLE FAILED, RETRY:
ENTER
Help Desk.
SELECT
Verification Code. A 3-4 digit
V-CODE:
to accept transaction
ENTER
non-embossed number found on card
signature panel or near embossed
account number on front. V-code may
be prompted for on a manually-entered
transaction.
0300021
V101416
© 2016 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
AUTOMATIC DOWNLOADS
A partial With this application, downloads are
automatically initiated by the terminal
at a preset time and date. Some
automatic downloads will require the
terminal to be re-authenticated. Any
manual configurations performed on the
terminal will be reset after a download.
Checks if
EMV DEBIT
Visa, MasterCard, and Discover have
agreed to share their technology for
EMV-chip based debit transactions. This
Hold the card.
gives the option to process debit sale
transactions as either credit or debit.
Magnetic stripe did not
Current
Quit
Invoice number is not
Settlement failed, call
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
www.tsysacquiring.com
Quick
Reference
Guide
INGENICO®
iCT220, iCT250, iWL220, iWL250
INGEMV3/INGEMV4
R E T A I L
10/14/16 3:44 PM