How To Process A Refund - Ingenico MOVE/5000 Quick Reference Manual

4 Quick reference guide
How to complete a Sale
Enter the sale amount from idle / home screen and press ENTER
Ask customer to TAP, INSERT or SWIPE their card
Where prompted by terminal, ask customer to select their account type: Cheque,
Savings or Credit
When prompted allow customer to enter their PIN and press ENTER
Note: Contactless cards do not require a PIN or signature for amounts under $100.
Once approved remove card if inserted and press Yes to print a customer receipt if
requested
How to re-print a Receipt
Press MENU key on the home screen, and press 1 for Transactions, then 3
Last transaction receipt:
Press 1 for Last to reprint receipt for the last transaction
Specific receipt for the curent settlement period :
Press 2 for Invoice

How to process a Refund

Press MENU key on the home screen, and press 1 for Transactions, then 3 for Refund
Enter your refund password and press ENTER
Ask customer to INSERT or SWIPE their card
Ask customer to select their account type: Cheque, Savings or Credit
On PIN prompt, ask customer to press ENTER to print the refund receipt to sign Note:
Even if a PIN is entered, a signed receipt will still be required