Ingenico iCT220 Quick Reference Manual

CREDIT SALE CREDIT REFUND
• Press 1 • Press
• Choose CREDIT • Choose
• Enter sale amount and press ENTER • Enter refund amount and press
• Enter tip amount and press ENTER • Swipe customer card, insert customer
• Swipe or insert customer card card, or enter card number and press
- Select the desired language ENTER
- Have customer enter PIN on PIN pad - Enter expiration date (MMYY)
and press ENTER and press
• Terminal dials out, and receipt prints
- Select the desired language
- Remove the card • Terminal displays Captured,
and receipt prints
- Remove the card
MAIL/PHONE SALE
• Press 1
DEBIT REFUND
• Choose CREDIT
• Enter sale amount and press ENTER • Press
• Enter card number and press ENTER • Choose
• Enter expiration date (MMYY) and press • Enter refund amount and press
ENTER • Enter original transaction date
• Enter tip amount and press ENTER (MMDDYY) and press
• Press Enter to accept transaction • Enter original transaction time
• Card present? Choose YES or NO (HHMMSS) and press
- Enter V-Code/CID Code and press • Swipe or insert customer card
Enter, or press Enter to bypass - Select the desired language
- If bypassed, Choose V-Code option: • Have customer enter PIN on PIN pad
1 (Unreadable), 2 (Not Present), 3 (Not and press
Provided) • Terminal dials out, and receipt prints
- Enter street address number and press - Remove the card
ENTER, or press ENTER to bypass
• Enter Zip Code and press ENTER, or press
REVERSAL
ENTER to bypass
• Press
• Terminal dials out, and receipt prints
• Choose a search option
• Enter retrieval information and
DEBIT SALE
press
• Press 1 • Choose
• Choose DEBIT • Press
• Enter sale amount and press ENTER • Terminal dials out, and receipt prints
• Enter tip amount and press ENTER
• Swipe or insert customer card
CREDIT OFFLINE ENTRY
- Select the desired language
• Press
- Enter cash back amount and press
• Choose
ENTER, or press ENTER
to bypass
• Enter amount and press
• Press ENTER to accept total
• Swipe customer card, insert customer
• Have customer enter PIN on PIN pad
card, or enter card number and press
and press ENTER
ENTER
• Terminal dials out, and receipt prints
- Enter expiration date (MMYY) and press
- Remove the card
ENTER
- Card present? Choose
- Select the desired language
• Enter approval code (six digits), and
press
• Enter transaction ID (15 digits), and
press
• Terminal displays Captured and receipt
prints
- Remove the card
TERMINAL MESSAGES
2 AMOUNT DUE/BALANCE DUE:
CREDIT authorization has occurred. Ask
ENTER customer for another form of payment
for the remaining balance of the sale.
Press ENTER to print the receipt.
Pressing CANCEL will not void the
transaction.
ENTER AVS (ADDRESS VERIFICATION SERVICE):
the street address and ZIP code entered
match the customer's billing address.
CALL: Call Voice Authorization Center. If
approved, proceed with Offline Entry.
HOLD/CALL OR PICK UP CARD:
Call the Voice Authorization Center.
CARD READ ERROR:
2
read. Swipe card again or manually key-
DEBIT
in account number.
ENTER
LOST COMM WITH HOST:
error has occurred. Check line
ENTER
connections, call Help Desk.
GB (NUMBER): Good batch. Batch
ENTER
transmission accepted.
MANUAL ENTRY NOT ALLOWED:
transaction will not allow manual entry.
Debit cards may not be manually keyed-
ENTER
in.
QD (NUMBER) OR RB (NUMBER):
Duplicating or Rejected Batch. Call Help
Desk.
RECORD NOT FOUND:
4
found in terminal batch.
SETTLEMENT UNSUCCESSFUL:
call help desk.
ENTER
V-CODE: Verification Code. A 3-4 digit
SELECT
non embossed number found on card
ENTER to accept transaction
signature panel or near embossed
account number on front. V-code may
be prompted for on a manually-entered
transaction.
5
CREDIT
ENTER
YES or NO
ENTER
ENTER
0300010
V081314
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or registered trademarks of their respective owner.
EBT DEFINITIONS
A partial ELECTRONIC VOUCHER: Form which is
completed by a merchant when a Food
Stamp transaction authorization cannot
be received through the terminal.
FCSID (FOOD AND CONSUMER SERVICES
IDENTIFIER):
Identifies a merchant as
approved to accept Food Stamps.
VOUCHER AP (VOUCHER APPROVAL CODE):
Checks if
A Voice Authorized Approval Code
received when a Food Stamp transaction
authorization through the terminal is
not possible. To obtain, call the Voice
Authorization Center.
Hold the card.
VOUCHER S/N (VOUCHER SERIAL NUMBER):
A pre-printed number found on an
Magnetic stripe did not
Electronic Voucher form.
A communication
Current
Quit
Invoice number is not
Settlement failed,
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
www.tsysacquiring.com
Quick
Reference
Guide
INGENICO®
iCT220, iCT250, iWL220, iWL250
IMGEMV2
R E S T A U R A N T