Ingenico IWL220 Manual page 14

presents a card which supports multiple card schemes you may be required to chose which card
scheme to use.
4. Your terminal may be configured to allow Cashback, if so press the GREEN button to select this
option. Now enter the Cashback amount and press the GREEN button.
If Cashback is not required, press the YELLOW button and continue from step 5 below.
If Cashback is not configured, continue from step 5 below.
5. The terminal will now dial for authorisation and a
number of messages will appear on the screen.
6. The terminal will print a Merchant receipt, tear this off
and ask the customer to sign it.
7. Check the signature and, if it is OK, press the GREEN
button and a Customer receipt will be printed.
If the signature is not OK press the YELLOW button and the
transaction will be cancelled.
8. The transaction is now complete and the terminal will return to the READY prompt.
Sale (Contactless)
1. From the READY prompt, enter the amount of the
transaction and then press the GREEN button.
If you make a mistake, press the YELLOW button and
re-enter the correct amount.
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SALE
AUTH CODE: nnnnn
<Aquirer Name>
Printing
MERCHANT RECEIPT
Please Wait...
Tear off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint
SALE
Signature OK?
Enter=YES Clear=NO
Printing
CUSTOMER RECEIPT
Please Wait...
Tear OFF
CUSTOMER RECEIPT
Press ENTER if OK
Press MENU to Reprint
READY
Merchant Number
12345678
Key in Amount
0.00
and then press ENTER
Once all the re-try attempts have been used the terminal
will display the message: 'PIN TRIES EXCEEDED'
The cardholder should hand the terminal back to you and
contact their card issuer.
The transaction will continue and seek authorisation with a signature verification. Press the GREEN
button to continue the transaction.
28. Cancelling Transactions
1. CANCELLING BEFORE AUTHORISATION
A transaction can be cancelled at any time before authorisation has been obtained.
Press the RED button. The terminal will display CANCELLED and print a receipt for the
customer which will be marked as cancelled.
Then press the GREEN button and the terminal will print a merchant receipt for your records.
Press the GREEN button again and the terminal will then return to the READY prompt.
2. CANCELLING AFTER AUTHORISATION BUT BEFORE COMPLETION
When carrying out a swiped transaction and the transaction requires cancelling after authorisation
has been obtained, but before the transaction has been completed, press the YELLOW button at the
'SIGNATURE OK' prompt to select NO and reject the signature. The transaction will be cancelled and
a void receipt will be printed.
3. CANCELLING AFTER COMPLETION OF A TRANSACTION
If the transaction requires cancelling after the transaction has been completed a REVERSAL or a
REFUND will need to be performed. (Please refer to Section 25 for Reversal or Section 16 for Refund)
PLEASE NOTE: Reversal transactions can only be carried out within 30 seconds of the transaction
taking place.
4. CANCELLING THE TRANSACTION BY THE CUSTOMER
If the customer selects to cancel a transaction, they will be asked to confirm if they wish to do so
and return the terminal. You should then remove their card and press the GREEN button and the
terminal will print out a receipt for the customer and one for your records.
29. Clearing Mistakes
If a mistake is made when entering numbers or letters, press the YELLOW button until the incorrect
numbers or letters have been removed or press the RED button to erase all input. Now re-key the
correct entry.
PIN TRIES EXCEEDED
Contact Card Issuer
RETURN TERMINAL
Do NOT Remove Card
PIN TRIES EXCEEDED
Press ENTER to
Continue with
Signature
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