Requesting A Callback; To Answer The Callback Request - Mitel MiVoice 5361 User Manual

Supplementary features

Requesting a callback

You want to talk to a certain person. The person is busy or does not answer. You can
make callback requests to both internal and external users. Not all providers support this
function.
If the called party is busy, you can activate an automatic callback. In this case, your phone
will start ringing as soon as the party you are trying to reach goes on-hook. When you pick
up the handset, the person you want to call is dialled directly.
If the called party does not answer, you can also request a callback. The user then
obtains a message indicating your callback request on his display.
Callback
Close
Reset

To answer the callback request

Someone has asked you to call back. You can tell this from the lit attention LED in the idle
state. The display shows
Call
34
You called someone and hear the busy tone or the ring-back tone.
To activate a callback request:
Press Foxmenu > Foxkey Callback.
You hear the acknowledgement tone.
➔
Put the handset on-hook.
The display shows
➔
Back to the idle state:
Press Foxmenu > Foxkey Close.
➔ Callback remains activated.
Note:
The callback is stored in
answered or cancelled by the system.
Reset callback:
Press Foxmenu > Foxkey Reset.
Callback is deactivated.
➔
Note:
You can only have 1callback activated at a time and only 1 callback can
be expected from you. Your callback request will automatically be can-
celled by the system after about half an hour.
Callback requested.
To answer the callback request:
Press Foxmenu > Foxkey Call.
The phone number is dialled.
➔
Call expected.
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as long as it was not
MiVoice 5361 / MiVoice 5361 IP
eud-1677/1.0 – R3.0 – 08.2015