Placing Internal Calls; Requesting A Callback (Queuing The Phone); Using Camp-On - Mitel 5360 User Manual

Answering and Placing Calls

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your IP phone. Contact your system administrator for a list of
extension numbers.
To place an internal call:
If there is no answer or if the extension is busy, you can do the following:
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•
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Requesting a Callback (Queuing the Phone)

When you request a callback (queue the phone), the system calls you when the extension is
available and places a call to the IP phone.
To request a callback:
To cancel the callback request:

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
"Using Do-Not-Disturb (DND)" on
To use Camp-on:
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With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press (Hold) to move the cursor backward, deleting the last digits entered.
If you are using Handsfree Mode, speak after you hear a double tone.
Request a callback (queue). See
Camp-on to the busy extension. See
Leave a message. See "Leaving Messages at Other Extensions" on
If there is no answer or if the extension is busy, press
QUEUE menu button, and then hang up. QUEUE REGISTERED FOR <name> appears.
When the extension becomes available, your extension rings.
Press 6 or the CANCEL QUEUE menu button. QUEUE REQUEST CANCELED appears.
Stay on the line and wait for the extension to become available. Do not hang up. If Camp-
on is enabled, you hear Music-on-Hold while you are waiting.
"Requesting a Callback (Queuing the
"Using Camp-on" below.
page 59.
Mitel ® 5360 IP Phone User Guide – Issue 1, June 2010
Phone)" below.
page 57.
(Special) followed by 6 or the