Troubleshooting - Mitel MiVoice 5361 User Manual

Troubleshooting

This section contains a few tips on how to operate your phone if you encounter any
problems.
Malfunctions
Your call partner cannot hear you or you cannot hear your call partner
Make sure the handset cord is correctly plugged into both the handset and the phone (see
chapter "Installation and first-time operation", page 91).
Handset off-hook, no dialling tone, no display
Make sure the phone cord is correctly plugged in to both the phone and the LAN socket (see
chapter "Installation and first-time operation", page 91).
Display shows "Not configured", handset off-hook, no dial tone
Your phone has not been assigned a call number. Contact your system administrator for more
information.
The display reads: "Trying to register"
The telephone cannot be registered. Contact your system administrator for more information.
Display is working, but connection is not possible
Your phone may be locked. Unlock your phone (see chapter "Unlocking your phone", page 51).
Freely configurable keys cannot be configured
The configuration may be locked. Unlock your phone (see chapter "Unlocking your phone",
page 51).
The key for a reconfiguration may be locked in the system. Contact your system administrator
for more information.
Insufficient display contrast
The setting for the display contrast is inadequate. Change the setting (see chapter "Setting the
display", page 72).
Only emergency calls are possible
You may want to telephone from a Free Seating phone, but have not logged on to it. Log on to
the phone (see Chapter "Free seating", page 63).
Phone calls can be made, but no names are displayed; the key configuration is missing,
and the phone does not respond to function commands
Restricted mode following a software update without update licence.
Note:
For all other messages, faults and questions you may have, contact your system administrator.
MiVoice 5361 / MiVoice 5361 IP
eud-1677/1.0 – R3.0 – 08.2015
Further information
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