Placing Calls; Placing Emergency Calls; Placing Internal Calls; Requesting A Callback (Queuing The Phone) - Mitel 8660 User Manual

Placing Calls

The following instructions describe how to place calls and related features.

Placing Emergency Calls

Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the
emergency call as soon as you dial the number, even if you do not select an outside line.

Placing Internal Calls

Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your phone. Contact your system administrator for a list of extension
numbers.
To place an internal call:
If there is no answer or if the extension is busy, you can do the following:
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Requesting a Callback (Queuing the Phone)

When you request a callback (queue the phone), the system calls you when the extension is
available and places a call to the phone.
To request a callback:
To cancel the callback request:

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
"Using Do-Not-Disturb" on
To use Camp-on:
Mitel ® 8560/8660 Phone User Guide – Issue 15, February 2011
With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press the MUTE button to move the cursor backward, deleting the last digits
entered.
If you are using Handsfree Mode, speak after you hear a double tone.
Request a callback (queue). See
Camp-on to the busy extension. See
Use Off-Hook Voice Announce to contact the party. See
below.
Leave a message. See "Leaving Messages at Other Extensions" on
If there is no answer or if the extension is busy, press the QUEUE menu button or
(Special) followed by 6, and then hang up. QUEUE REGISTERED FOR <name>
appears. When the extension becomes available, your extension rings.
Press the CANCEL QUEUE menu button or6. QUEUE REQUEST CANCELED appears.
page
Stay on the line and wait for the extension to become available. Do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.
"Requesting a Callback (Queuing the Phone)"
"Using Camp-on"
57.
Answering and Placing Calls
below.
below.
"Off-Hook Voice Announce"
page 55.
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