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Mitel 5360 User Manual

5000 communications platform (cp)
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See also: Reference Manual , Installation Manual
Mitel 5360 IP Phone:

User Guide

W I N N E R
0330 333 7323 | www.denwa.uk.com
MEDIUM SIZED
BUSINESS OF THE YEAR

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Summary of Contents for Mitel 5360

  • Page 1: User Guide

    Mitel 5360 IP Phone: User Guide W I N N E R 0330 333 7323 | www.denwa.uk.com MEDIUM SIZED BUSINESS OF THE YEAR...
  • Page 2 M I T E L 5000 Communications Platform (CP) 5360 IP Phone Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here. (Frutiger 57Cn 16pt) User Guide...

  • Page 4: Feature Buttons

    System Forward – On/Off (Message) Allows you to view station System Speed Dial messages. View Button Assignments Toggles between Alpha Mode and Numeric Mode. Page iii Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 5: Placing A Page Announcement

    2. Enter the extension number, or press the then hang up. Outgoing button or enter the Outgoing Call access code (8 is the default code), and then dial the telephone number. Page iv Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 6 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5360 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 7: Safety Notices

    Maintenance and Repair There are no user serviceable parts inside the IP phone. For repairs, return the IP phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 8: Power Requirements

    Contact your system administrator for more information. The IP phone requires any one of the following power supplies:  Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES), part number 50005301  An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit ...

  • Page 9: Phone Usage

    The handset supplied with the IP phone is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring. Page viii Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 10 Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page ix Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 12: Table Of Contents

    5360 IP Phone Features ........
  • Page 13 Redialing a Number ............37 Page xii Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 14 Ending a Conference and Placing all Parties on Hold ....... . 52 Page xiii Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 15 Enabling or Disabling the Page Feature ......... . 71 Page xiv Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 16 Troubleshooting Tips ............88 Index Page xv Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 18: Getting Started

    Getting Started Welcome The instructions in this guide are for using the Mitel 5360 Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.

  • Page 19: 5360 Ip Phone Features

    5 – Ring/Message Indicator (see page 3) 10 – External Speaker (see page 1. This image is an example of how your phone may be programmed. Page 2 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 20: Phone Feature Descriptions

    You can control the size of the text that appears on the display for programmable buttons (see page 18). The 5360 IP Phone includes an embedded screen saver that you can configure for your display. Configuration options include the screen saver timeout, display image, and brightness options (see page 19).
  • Page 21 You have an incoming call. Slowly flashing You have a waiting message or callback message. You are on a call or using a feature. Your IP phone is idle. Page 4 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 22: Feature Buttons

    Dialpad Buttons Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Page 5 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 23: Programmable Buttons

    Forwards the call to the specified number. Navigation Page Buttons The 5360 IP Phone has three Navigation Page icons located in the bottom right hand corner of the display to navigate between the IP phone’s three display pages. When a page icon in the bottom right-hand corner of the Display blinks, it means that there is real-time activity on the page where the number or feature is located.

  • Page 24: Phone Signals

    Getting Started Phone Signals The 5360 IP Phone has several audio and visual signals to indicate feature activity. The following are a few helpful tips:  Lit or blinking buttons indicate call or feature activity.  All phone button lamps illuminate at the same time for a few seconds when the IP phone is reset or powered on.

  • Page 25: Viewing The Phone Information

    Press X (Close) to exit the About menu, and then press Close to exit the Applications menu. Cleaning Your IP Phone You can wipe and clean the touch screen of your 5360 IP Phone without causing touch- sensitive controls to be activated. To enable Clean Mode when you clean the screen of your phone: Press (Applications).

  • Page 26: Using The 5310 Ip Conference Unit

    Adjusting the Conference Unit Volume The following instructions describe how to adjust the Conference Unit volume. To adjust the Conference Unit volume: Press Volume Up or Volume Down. Page 9 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 27: Muting The Conference Unit

    Conference Unit. If another individual near the unit wishes to speak, you should disable Presentation Mode. Presentation Mode minimizes extraneous noise. To enable/disable Presentation Mode: Toggle Presentation Mode on or off in the Conference Controller application. Page 10 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 28: Using The Line Interface Module (Lim)

    Handsfree and on-hook dialing are not supported on the LIM line. NOTE For information on emergency number dialing using the LIM, see “Placing Emergency Calls using the LIM Line” on page Page 11 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 29: Making And Answering Calls Using The Analog Button

    To end the current analog call when an incoming call arrives: Press the Star button ( ) to cancel. The current analog call ends and you are connected to the new caller. Page 12 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 30: Making And Answering Calls Using The Failover Mode

    Dial the number. To answer a call using the analog line during an IP connection failure: Lift the handset. The call is answered. IP FAIL: ANALOG CALL appears. Page 13 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 32: Personalizing Your Phone

    For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches. Page 15 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 33: Changing Volume Levels

    Press (Brightness) + or – to find the level you want to use. Press # or Save to save the setting, and then press Close to exit the Applications menu. Page 16 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 34: Changing The Language

    Press Settings, and then press Languages. Press the language that you want to use. Press # or Save to save the setting, and then press Close to exit the Applications menu. Page 17 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 35: Changing The Text Size On The Display

    Press (Applications). Press Settings, and then press Text Size. Press Large Text or Small Text. Press Save, and then press Close to exit the Applications menu. Page 18 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 36: Using The Screen Saver

    By default the screen saver image is disabled. When your IP phone enters screen saver mode, only the IP phone’s backlight dims. The 5360 IP Phone has a backlit display. You can enable the screen saver image and when your IP phone enters screen saver mode, the IP phone’s backlight dims and the embedded nature screen saver images appear on your...

  • Page 37: Viewing Call History

     Use the navigation buttons at the bottom of the display to show details for another call record. Press Close to return to the previous list. Page 20 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 38: Deleting Call Records

    To view the help about the call record icons: Press the Help icon ( ) located on the Gadget Sidebar. Press Icons. Press to navigate to the list of Call History icons. Page 21 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 39: Cutomizing Your Contact List

    Personalizing Your Phone Cutomizing Your Contact List You can use the People application on the 5360 IP Phone to add, delete, and edit contact names and numbers. You can also dial anyone on your contact list from the People application.

  • Page 40: Specifying Audio Feedback Options

    To calibrate the phone screen for touch accuracy: Press (Applications). Press Settings, and then press Calibrate Display. Touch the center of each + to calibrate the display. Press OK, and then press Close. Page 23 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 41: Using The Dialpad Buttons To Enter Characters

    5. Press (Message) to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. Page 24 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 42 Number of Times Dialpad Button is Pressed Button & Á Á É é Í Í Ñ Ó ñ ó Ú Ü ú ü ¡ ¿ ª º Page 25 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 43: Using Programmable Buttons

    The extension is in Do-Not-Disturb (DND). Quickly flashing The extension has a call ringing in. Continuously flashing The extension is causing a “Station Off-Hook” system alarm. Page 26 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 44: Default Access Codes

    ACD Agent – Log In/Out ACD Agent – Log Out ACD Agent – Wrap-up Terminate Activate Door Relay Agent Help – Reject Agent Help – Request Page 27 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 45 Hookflash (Recall in Europe) Hot Desk On/Off Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace Display Contrast Control Message – Cancel Left Message Page 28 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 46 System Forward – Off System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 29 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 47: Listening To Background Music

    Restores Page settings. See “Paging Other System Users” on page  Resets hunt group calls. See “Hunt Groups” on page To reset your IP phone to the default settings: Dial 394. STATION DEFAULTED appears. Page 30 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 48: Switching Keymaps

    To access the 5360 IP Phone Help: Click the Help icon ( ) in the Gadget Sidebar. The Welcome to the 5360 Help System window appears. Press the information that you want to view, and then do any of the following: ...

  • Page 50: Answering And Placing Calls

    To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on (or off). AUTO TRNK ACCESS ON (or OFF) appears. Page 33 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 51: Redirecting Calls

    Answering and Placing Calls Redirecting Calls You can redirect calls to another extension or external number. If you have a 5360 IP Phone, you can use the menu buttons to redirect calls to the following destinations:  SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox to use this destination.

  • Page 52: Placing Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your IP phone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 53: Placing Internal Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp- on is enabled, you hear Music-on-Hold while you are waiting. Page 36 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 54: Placing External Calls

    You can quickly redial the last external number dialed. You cannot redial extension numbers. To use Redial: With or without the handset lifted, press (Redial). The system automatically selects a line and dials the number. Page 37 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 55: Using Speed Dial

    6. Press # or the ACCEPT menu button to save the bin. STN SPD BIN # <number> UPDATED appears. Page 38 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 56: Dialing Station Speed-Dial Numbers

    ACCEPT menu button to continue. 5. Press (Hold) repeatedly until the number is erased, and then press # or the ACCEPT menu button. STN SPD BIN # <number> UPDATED appears. Page 39 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 57: Assigning Speed-Dial Numbers To Programmable Buttons

    (Down) to scroll through the speed-dial location.  Enter the speed-dial location (000 to 999 or 0000 to 4999), or select the menu button designation from the display. Page 40 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 58: Using The Directory

    Scroll to previous entry Cancel search Activate selection (Hold) Move the cursor to the left, deleting existing characters page 42 for detailed instructions on using the directory. Page 41 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 59: Using Account Codes

    This code is used for all calls made from your IP phone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 42 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 60: Call Features

    While on a call, press (Mute). MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press (Mute) again to un mute the microphone. Page 43 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 61: Placing Calls On Hold

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press (Special), and then dial 330 or press the FLASH menu button. Page 44 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 62: Transferring Calls

    2. Dial the extension or hunt group number or press a PKM button where the call is ringing or holding. The call is transferred to the IP phone you are using and you are connected to the caller. Page 45 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 63: Viewing Your System Information

    If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press (Special), and then dial 379. Page 46 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 64: Forwarding Calls

    2. Enter the extension number, or press the Outgoing button or the Outside menu button, and then dial the telephone number. On the 5360 IP Phone, you can press the VOICE MAIL menu button to forward calls to the Message Center (voice mailbox). FWD ALL CALLS TO <number>...

  • Page 65: Using Dynamic Extension Express

    To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change. Page 48 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 66: Using The Handoff - Push/Pull Feature

    To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 49 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 67: Receiving Message Waiting Indications

    You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 50 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 68: Placing Ad Hoc Conference Calls

    The traditional conferencing feature that has always been available on the 5000 CP has been renamed as Ad Hoc Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see page 53). Page 51 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 69: Ending A Conference And Placing All Parties On Hold

    (Hold). CONFERENCE PARTIES ON HOLD appears. To toggle between the held callers: Press (Hold) twice for internal parties or the applicable Call Key button for external parties. Page 52 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 70: Using Meet-Me Conferencing

    Tell all intended conference participants to call the Conference Assistant at an agreed- upon time and use the system-generated number as the access code to join the conference. Follow the instructions for “Joining a Meet-Me Conference“ on page Page 53 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 71: Joining A Meet-Me Conference

    During the conference, press the Transfer button, and then dial the extension number. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. Page 54 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 72: Using Record-A-Call

    The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off. This feature may or may not be enabled for your system. Page 55 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 73: Using Call Logging

    Press 0 or the DELETE menu button to delete the displayed entry, or press the DEL ALL menu button to delete all entries in the current call log. This feature may or may not be enabled for your system. Page 56 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 74: Using Secondary Extension Buttons

    If a Secondary Extension button is flashing (the primary extension has an incoming call), you can press # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Page 57 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 75: Using Hot Desking

    If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 58 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 76: Using The Configuration Assistant

    NOTE your system administrator for more information. Changing Your Station Passcode Before using the Configuration Assistant, Mitel recommends that you change your default station (phone) passcode to something more secure. To change your station passcode: 1. Dial 392. ENTER PASSCODE appears.

  • Page 77: Accessing The Configuration Assistant

    Program mobile phone number [you do not have to enter the Outgoing feature code (8)] Hang up, or press the Star button (*) to return to the main menu. Page 60 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 78: Changing The Dnd Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)]  Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 61 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 79: Managing Meet-Me Conferencing Access Codes

    If you do not have an e-mail address configured in the phone system database, then NOTE this option is not provided. Check with your administrator if you would like to take advantage of this feature. Page 62 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 80: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 81: Changing The Dnd Settings

    6. Enter either an extension number or 8 followed by a phone number. To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Page 64 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 82: Changing Your Station Passcode

    4. Enter your passcode followed by #. 5. Dial 392. 6. Enter the new passcode followed by #. 7. Enter the new passcode again followed by #. Page 65 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 84: Messages

    For example, refer to the Enterprise Messaging, Unified Voice Messaging, and Embedded Voice Mail NOTE Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide on the Mitel Web site (http://edocs.mitel.com).

  • Page 85: Viewing And Responding To Messages

    To delete waiting inter-station messages: 1. Press (Message) or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press or the DELETE menu button to delete the displayed message. Page 68 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 86: Using Do-Not-Disturb (Dnd)

    (Speaker) or the ACCEPT menu button. To turn off DND: Press the DND button, or press the DND menu button, and then press DND OFF. DO- NOT-DISTURB OFF appears. Page 69 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 87: Using Reminder Messages

    To cancel all Reminder message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 70 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 88: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your IP phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 71 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 90: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 73 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 91: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 74 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 92: Other Hunt Group Features

    Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your IP phone to accept calls. Page 75 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 93: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387 or press the STEAL menu button. CALL STOLEN FROM EXT <number> appears. Page 76 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 94: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 77 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 96: Cordless Devices

    You can use the cordless handset and cordless headset to move around within your office or adjacent offices. The cordless headset and handset are optional accessories, ordered separately. For more information, contact your system administrator or local Mitel provider. Both cordless devices connect to your IP phone through the cordless module, which attaches to the back of the IP phone.

  • Page 97: Cordless Module

    Corded handset and corded headset  Cordless handset only  Cordless handset and cordless headset  Corded handset and cordless headset  Corded headset and cordless handset Page 80 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 98: Pairing The Cordless Module And Devices

    Blinking Pairing mode is active or a firmware upgrade is in progress. No audio is active. Solid for two seconds Pairing is successful. Page 81 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 99: Using A Cordless Device As A Remote Control

    Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call. To continue with a call while charging the cordless device, switch to speakerphone and then cradle the cordless device. Page 82 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 100: Cordless Handset

    Mute allows you to turn the microphone off during a call. 4 – Volume Up and Down button Up and Down buttons provide volume control for the ringer and handset/headset. Page 83 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 101: Answering Calls

    It is normal for the handset LED to cycle between blinking and solid as battery NOTE charge is maintained. Page 84 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 102: Cordless Headset

    Do one of the following:  Replace the cordless headset in the cradle.  If the headset is already out of the cradle, press the hookswitch button on the headset. Page 85 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 103: Cordless Headset Leds

    To view cordless module information: Press (Applications), and then press Cordless Devices. Press Cordless Module Info. Device information appears on the screen. Press Close to exit. Page 86 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 104: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your IP phone.

  • Page 105: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station Speed-Dial bin. Page 88 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 106  You entered the handoff feature code at the exact time the other party on the call disconnected.  The call was terminated for some reason. Page 89 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...

  • Page 108: Index

    System 47 feature, default 27 using 47 Outgoing Call access 35, 37 Comfort and Safety Tips 7, 9 Conference and Placing all Parties on Hold, ending 52 Page 91 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 109 Cordless Module Information, viewing 86 tones, phone 7 Cordless Modules and Devices, pairing 81 Extension Numbers 27 External Calls, placing 37 External Numbers, redialing 37 External Speaker 6 Page 92 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 110 68 agent IDs 73 Messages at Other Extensions, leaving 67 Automatic Call Distribution (ACD) 73 Messages Left at Other Extensions, canceling 68 Barge-In, using 77 Page 93 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 111 Speaker 6 default settings, returning to 30 Speaker, external 6 error tones 7 Speakerphone feature descriptions 3 description 6 Group Listen, using 55 handsfree calls 43 Page 94 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 112 Text Size on the Display, changing 18 Time and Date, system 88 Tips comfort and safety 7 troubleshooting 88 Tones and LEDs, alerting 82 Transferring Calls 45 transferring 45 Page 95 Mitel ® 5360 IP Phone User Guide – Issue 2, February 2011...
  • Page 115 THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.

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