Mitel 5320 Reference Manual
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Mitel 5320 Reference Manual

Networkwcs hosted pbx release 6.4
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See also: User Manual , Installation Manual
networkWCS Hosted PBX
Release 6.4
Mitel IP Phone Reference Guide
January 2015
Wholesale Carrier Services Inc.
12350 NW 39th Street
Coral Springs, FL 33065
T: 800.940.5600

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Summary of Contents for Mitel 5320

  • Page 1 Hosted PBX Release 6.4 Mitel IP Phone Reference Guide January 2015 Wholesale Carrier Services Inc. 12350 NW 39th Street Coral Springs, FL 33065 T: 800.940.5600...
  • Page 2 Note: The information contained in this document is the property of WCS Networks Inc. and is disclosed to you on the condition that you maintain the information strictly confidential. You are hereby warned that the information disclosed is subject to change without notice or the assumption of any liability on the part of WCS Networks Inc.

  • Page 3: Table Of Contents

    Mitel 5304 IP Phone........................ 7 Mitel 5212/5312 IP Phone....................... 8 Mitel 5224/5324 IP Phone....................... 9 Mitel 5220 IP Phone........................ 9 Mitel 5320 IP Phone......................11 Mitel 5330 IP Phone......................12 Mitel 5340 IP Phone......................13 Mitel 5360 IP Phone......................14 Mitel 5310 IP Conference Unit....................
  • Page 4 Answering Second Calls....................34 Answering Call Group Calls....................34 Splash Ring........................34 Making Calls........................... 35 Making Second Calls......................35 Using Phone Features....................37 Commonly Used Features..................... 38 Call Coverage........................38 Call Groups......................... 38 Call Lists..........................39 Deflect Call......................... 41 Login........................... 41 Logout..........................
  • Page 5 Switch to the Handset......................64 Personalizing Phone Usage through the Web............65 Web Login..........................66 Web Lockout........................66 Stopping Security Alert at Login..................66 Request a New PIN......................67 Change PIN........................67 Web Logout..........................69 Quick Set-up.......................... 69 Record Auto Attendant Name Announcement ..............69 Set up Call Coverage .......................
  • Page 6 Sort Contact List....................... 105 Find a Person in Internal Contacts.................. 105 Find an Entry in External Contacts.................. 106 Click to Call........................106 Multi-desking........................107 Multiple Login ........................107 Simultaneous Ringing ..................... 107 Outgoing Calls ......................... 108 List of Devices on User Details Page ................108 List of Devices on My Phones Page ................

  • Page 7: About This Document

    About this Document This document is intended for system administrators. Typographical Conventions The following typographical conventions are used in the documentation. • Bold text Indicates GUI components, such as menu items and buttons. • Italic text References titles of publications and is used for emphasis. •...
  • Page 8 About this Document...

  • Page 9: Using The Phone System

    This section explains your phone features and how to use them after they have been enabled through the web interface. The Mitel 5320, 5330, 5340, and 5360 IP phones provide support for all the user functionality. The phones also include Memory key label LCD display. See the following: •...

  • Page 10: What's New In Release 6.4

    Mitel IP Phone Reference Guide What's New in Release 6.4 Release 6.4 contains the following new features and feature enhancements: Call Waiting Tone Call Waiting Tone (CWT) provides an audible reminder to subscribers alerting them that a call is waiting to be answered on another line appearance. See Call Waiting Tone.

  • Page 11: Using Phones

    Using Phones This section describes using the Mitel IP phones, including • Initial Setup for Phone Service • Activating Phones • Answering Calls • Making Calls • Using Phone Features • Using Headsets Using Phones...
  • Page 12 Mitel IP Phone Reference Guide Using Phones...

  • Page 13: Mitel 5304 Ip Phone

    Mitel IP Phone Reference Guide Mitel 5304 IP Phone The Mitel 5304 IP phone has the following features: • Nine (9) programmable keys • Two (2) Programmable keys with LEDs, which are dedicated as Line Appearance keys. • Seven (7) Programmable keys without LEDs •...

  • Page 14: Mitel 5212/5312 Ip Phone

    Mitel IP Phone Reference Guide Mitel 5212/5312 IP Phone The Mitel 5212/5312 IP phone has the following features: • Handsfree speakerphone • 2-line 20-character backlit LCD display • 12 multi-function memory keys with color LEDs • 6 Fixed function keys •...

  • Page 15: Mitel 5224/5324 Ip Phone

    Mitel IP Phone Reference Guide Mitel 5224/5324 IP Phone The Mitel 5224/5324 IP phone has the following features: • • Key pad • Softkeys • 6 Fixed function keys • 24 Memory keys • Scroll Keys • Message waiting lamp •...
  • Page 16 Mitel IP Phone Reference Guide Using Phones...

  • Page 17: Mitel 5320 Ip Phone

    Mitel IP Phone Reference Guide Mitel 5320 IP Phone The Mitel 5320 IP phone has the following features: • Handsfree speakerphone • Date/Time Display • 2-line 20-character backlit Information Area Display • 3 pages of 8 (total 24) multi-function memory keys with color LEDs •...

  • Page 18: Mitel 5330 Ip Phone

    Mitel IP Phone Reference Guide Mitel 5330 IP Phone The Mitel 5330 IP phone has the following features: • Handsfree speakerphone • Date/Time Display • 2-line 20-character backlit Information Area Display • 3 pages of 8 (total 24) multi-function memory keys with color LEDs •...

  • Page 19: Mitel 5340 Ip Phone

    Mitel IP Phone Reference Guide Mitel 5340 IP Phone The Mitel 5340 IP phone has the following features: • Handsfree speakerphone • Date/Time Display • 2-line 20-character backlit Information Area Display • 3 pages of 16 (total 48) multi-function memory keys with color LEDs •...

  • Page 20: Mitel 5360 Ip Phone

    Mitel 5310 IP Conference Unit The Mitel 5310 IP Conference Unit connects to the headset port of the Mitel 5224, 5324, 5330, or 5340 IP Phone and is designed to provide optimal performance in any office to a maximum of 15 feet by 25 feet (4.5 meters by 7.6 meters).

  • Page 21: Using Other Phones

    Mitel IP Phone Reference Guide To attach the Mitel 5310 IP conference unit, follow the instructions in the box. For Mitel 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 IP phones, you will need to program a memory key as a conference unit key in order to use the conference unit.

  • Page 22: Using A Programmable Key Module

    A Programmable Key Module (PKM) provides additional memory keys to those provided on your phone. The system supports the Mitel 5412 PKM which provides an extra 12 additional memory keys and the Mitel 5448 PKM which provides an additional 48 memory keys.

  • Page 23: 5610 Cordless Phone

    LCD 24-Key Phone, Backlit LCD 48-Key Phone, Color Touch Screen LCD Phone and 24-Key Phone. • Supported on Mitel 5312 / 5324 / 5320 / 5330 / 5340 and 5360 IP Phones • Teleworker support Supports Dynamic Extension on networkWCS Hosted PBX •...

  • Page 24: 5610 Cordless Features

    Mitel IP Phone Reference Guide After installing a DECT repeater, test the signal range to ensure that the repeater has registered with the stand. Test the handset signal range by going to the limit of signal range. If the repeater has registered with the stand, the handset signal range should be approximately 50 meters (indoors) or 300 meters (outdoors) from the repeater.

  • Page 25: Cordless Installation

    Mitel IP Phone Reference Guide • Contact directory (Maximum of 170 entries per stand) • Speed dial • Conferencing (3-party conference) • Call hang up – upon return to charging cradle • DTMF sending in call (RFC2833) • Audio Features •...
  • Page 26 Mitel IP Phone Reference Guide Once you have a cordless base attached to the networkWCS Hosted PBX Desk Phone you can no longer daisy chain it to another device. 3. Plug the cradle power cord into an electrical outlet. 4. Insert the included battery into the cordless.
  • Page 27 Mitel IP Phone Reference Guide The LED on the front of the repeater flashes. If the LED flashes very quickly without interruptions, skip the next step. If the LED flashes very quickly with brief interruptions go to the next step.

  • Page 28: Cordless Registration

    The verification tone is then activated or deactivated. Cordless Registration After you have physically installed the IP DECT Stand to a Mitel IP Phone, you must register the handsets with the IP DECT Stand. You can then configure the 5610 cordless handsets for operation using •...
  • Page 29 Mitel IP Phone Reference Guide Register the Handsets with the IP DECT Stand To register a handset with the IP DECT Stand (gateway), place the handset in the charging cradle. The first handset automatically registers with the IP DECT Stand after approximately 30 seconds.
  • Page 30 Mitel IP Phone Reference Guide 14. Press Yes. 15. Select Default Gateway 16. Enter default gateway IP 17. Press OK. Save? appears in the display. 18. Press Yes 19. Press Back. You are prompted to reset the gateway (stand). 20. Press Yes.
  • Page 31 Mitel IP Phone Reference Guide Handset 5 IPEI: _______________________________ Handset 6 IPEI: _______________________________ Handset 7 IPEI: _______________________________ Handset 8 IPEI: _______________________________ h. Press Back to exit. 4. Launch a web browser on a PC that is connected to the local network.
  • Page 32 Mitel IP Phone Reference Guide Configure Handset from the Handset Display Menu We recommend that you configure the handsets using the web configurator interface, since there are certain parameters that are only available there. However, you can perform the minimum configuration of individual handsets from the handset’s display menu as follows: 1.
  • Page 33 Mitel IP Phone Reference Guide 9. Enter the user name of the handset user using the dial pad. The user name should correspond to the user name that is assigned to the directory number on networkWCS Hosted PBX. 10. Press OK.

  • Page 34: Configure The Sip Domain

    Mitel IP Phone Reference Guide 4. Enter a new 4-digit PIN. 5. Press OK. ? Save is displayed. 6. Press Yes. Reset now? is displayed. 7. Press Yes 8. Press Back repeatedly until the handset resets. 9. For future reference, record the new PIN.

  • Page 35: Troubleshooting

    Mitel IP Phone Reference Guide 8. Under Outgoing Identity to be used for a. Assign an account to each registered handset. If you want unique outgoing identities for outgoing calls from each handset, assign a different account number to each handset. For example, assign Handset 1 with Account 1, Handset 2 with Account 2, and so forth.
  • Page 36 Mitel IP Phone Reference Guide a networkWCS Hosted PBX desk phone to ensure you can log into • the extension you have assigned to the cordless, which ensures that the extension and PIN are valid within networkWCS Hosted PBX .

  • Page 37: Initial Setup For Phone Service

    Mitel IP Phone Reference Guide Initial Setup for Phone Service To set up your new phone service, follow these steps: 1. Activate your phone. See Activating Phones. 2. Perform a Quick Set-up. See Quick Set-up Activating Phones 5304 and 5212/5312 Phones To activate a phone you need •...

  • Page 38: Answering Calls

    Mitel IP Phone Reference Guide 5212-5312/5224/5320-5320e/5324/5330-5330E/5340-5340e/ and 5360e Phones To activate a phone you need • an extension • a phone, • a PIN. The administrator can provide you with an extension and an initial PIN. To activate your phone, follow these steps: 1.

  • Page 39: Using The Handset

    1. Press Speaker. 2. Replace the handset To end a call while using the speakerphone, choose one of the following: 1. Press END. (5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 and 5224/5324 only) 2. Press Speaker. There is no microphone on the 5304 set (only in the handset), so you are effectively muted.

  • Page 40: Answering Second Calls

    Information Display Area shows the name of the group that was called. The first line continues to display the number and name of the caller, if known. You can answer an incoming call group call by using the handset or the speakerphone. This feature applies to 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 and 5224/5324 phones only. Splash Ring Splash Ring is a default behaviour for MiNET phones.

  • Page 41: Making Calls

    Mitel IP Phone Reference Guide Making Calls To make a call, follow these steps: 1. Lift the handset. This will select the next available Line Appearance. You can also start dialing the number without lifting the handset. This will automatically select the next available Line Appearance and operate in speakerphone mode.
  • Page 42 Mitel IP Phone Reference Guide 3. If you place an internal call, the LCD shows the extension and name of the connected party once the call is answered. If you place an external call, the LCD shows the name of the connected party, or if the name is unknown, just the phone number.

  • Page 43: Using Phone Features

    Program Memory Keys. Note that some feature use softkeys, which are only available on 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 and 5224/5324 phones. For 5212/5312 and 5304 phones, alternative instructions are provided. Softkeys are denoted by UPPERCASE, for example DIRECTORY. Using Phone Features...

  • Page 44: Commonly Used Features

    Mitel IP Phone Reference Guide Commonly Used Features Commonly used features include • Call Coverage • Call Groups • Call Lists • Deflect Call • Login • Logout • Monitor Groups • N-way Calling • Phone Directory • Speaker •...

  • Page 45: Call Lists

    Mitel IP Phone Reference Guide Only the administrator can add a call group, or change the members of an existing call group. You can be a primary or secondary member of Monitor and Pickup groups; however, SIP phones do not ring when you are a secondary member.
  • Page 46 Mitel IP Phone Reference Guide To view the list of incoming calls received, follow these steps: 1. Press CALLS or Incoming Call List on your phone. The system displays the most recent caller's name. If the name of the caller is not known, the number is displayed.

  • Page 47: Deflect Call

    Mitel IP Phone Reference Guide Deflect Call Deflect Call lets users activate Do Not Disturb during the alerting phase of a single call. Calls are immediately redirected to call coverage if active or call treatment if call coverage is not active. Once pressed, the feature key only deflects the incoming call.

  • Page 48: Logout

    Mitel IP Phone Reference Guide The system prompts you to enter an extension. 2. Enter your extension. The system prompts you to enter your PIN. 3. Enter your PIN. 4. Press # or ENTER once you have finished entering your PIN.

  • Page 49: Monitor Groups

    A Monitor Phone key also acts a speed dial to the monitored extension. ◦ Monitor Groups is only applicable to users who are using Mitel IP phones. Monitor Calls Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up calls occurring on another user’s phone.
  • Page 50 Mitel IP Phone Reference Guide • You must be a member of a Monitor group. A Monitor group defines the user that is being monitored (primary group member) and which users can monitor calls for the primary group member (secondary group members). Only the administrator can add a Monitor group or change the members of an existing Monitor group.

  • Page 51: N-Way Calling

    Mitel IP Phone Reference Guide By putting a call on hold, either the primary group member or other Monitor phones can pick up the call. Monitor Phone Using the Monitor Phone feature, your phone can be monitored by other users. To enable the Monitor Phone feature, contact your administrator and provide a list of users that you would like to have monitor your phone.

  • Page 52: Phone Directory

    Mitel IP Phone Reference Guide The n-way call is now activated. The LCD display on all parties’ phone shows “n- Way Call”, where n is the number of the parties in the conference. ◦ Until CONF is pressed a second time, the first party will remain on hold and you can talk with the second party privately.

  • Page 53: Speaker

    Mitel IP Phone Reference Guide 1. Press MENU or the Superkey. The phone displays the menu options. 2. Press DIRECTORY or Directory. The LCD displays the first name in the directory. 3. Use one of the following options to locate the person that you would like to call: •...

  • Page 54: Transfer Calls

    Mitel IP Phone Reference Guide key. On the 5304, select a Line Appearance while the handset is on-hook. Note that since there is no handsfree microphone, this effectively mutes the call. Transfer Calls You can transfer a call from one phone to another. To transfer a call, follow these steps: 1.

  • Page 55: Twinned Calls

    Mitel IP Phone Reference Guide The system places the call on hold, and the LCD prompts you with the "Transfer To:" message. 2. Enter the extension of the auto attendant that your administrator has created for voicemail deposit. 3. Select the auto attendant voicemail deposit option and enter the extension of the co-worker to whom you are transferring.

  • Page 56: Voicemail

    Mitel IP Phone Reference Guide Voicemail The voicemail system provides voice messaging capabilities and various features that you can control through the web interface. If this capability is enabled and you have a voicemail box, you are presented with an extra web page, Voicemail, on the web interface.

  • Page 57: Account Codes

    Mitel IP Phone Reference Guide Account Codes Users can enter account codes against incoming and outgoing calls to associate those calls with a particular client or account. Once entered, account codes are logged in the call records kept by your Service Pprovider and can be provided to you on request. Your administrator can enable and disable the Account Code feature for your business and specify the minimum and maximum valid account code length.

  • Page 58: Call Pickup

    Mitel IP Phone Reference Guide Account Code Speed Entry Account code entry is accepted before a call is placed or during a call. To use this feature, it must be enabled for your business and you must have a memory key programmed with Account Code and a pre-programmed account code.

  • Page 59: Company Speed Dial

    Mitel IP Phone Reference Guide Press Pickup to answer the call in speaker mode. You can also join and leave your pickup group with a Join/Leave group key or via the web interface. When you leave the group, this disables other group members from picking up your calls;...
  • Page 60 Mitel IP Phone Reference Guide Forwarding Phones to Auto Attendant Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant. Press the Forward to AA key once to turn the feature on. Press the key a second time to turn the feature off.
  • Page 61 Mitel IP Phone Reference Guide To use this feature, you must have a key programmed with Forward to Number. See Programmable Memory Key Features. ◦ If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission.

  • Page 62: Handsfree Answerback

    Mitel IP Phone Reference Guide Handsfree answerback Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection. See Intercom to Co-worker. Press Handsfree answerback to turn the feature on. Press the key a second time to turn the feature off.

  • Page 63: Intercom Calls

    Mitel IP Phone Reference Guide Intercom Calls Using the intercom features, you can make a page to a selected co-worker that is broadcast through the speaker on your co-worker's phone. See Intercom to Co-worker Intercom to Prompt. Any intercom to the subscriber lands only on the intercom device selected in the Phones page even if that device is offline.

  • Page 64: Internal Phone Settings

    Mitel IP Phone Reference Guide To use this feature, you must have a key programmed withIntercom to Prompt. See Programmable Memory Key Features Internal Phone Settings To configure internal phone settings (such as display brightness and contrast), select the Superkey and follow the prompts.

  • Page 65: One Touch Speed Dial

    On the 5304, the call is effectively muted until you pick up the handset. Page Using the page feature, you can send a page to a maximum of 100 of the Mitel Minet phones at your site. The page is broadcast through the speaker of each available phone.

  • Page 66: Park And Retrieve

    Mitel IP Phone Reference Guide Park and Retrieve Using Park and Retrieve, you can put a call on hold at a park location so that it can be retrieved from any other phone at your business. To use this feature, a memory key must be programmed as a Park/Retrieve key.

  • Page 67: Redial

    Mitel IP Phone Reference Guide Redial Using Redial, you can view a list of calls that were made and also redial a number in that list without using the keypad. The maximum amount of numbers in your redial list is typically ten but is dependant on your Service Provider.
  • Page 68 2. Repeatedly press the Scroll/Arrow keys until the volume is at the level you want. 3. Replace the handset. Change Speaker Volume on 5320-5320GigE/5330-5330GigE/5340-5340GigE/5360 Phones To change the volume of the sound you hear through the speaker, follow these steps: 1.

  • Page 69: Using Headsets

    Using Headsets The Mitel 5212, 5224, 5312, 5324, 5330 and 5340 IP phones support the use of specially designed headsets made by Plantronics. The following headset types are available: • Monaural over-the ear • Binaural over-the head with voice tube •...

  • Page 70: Connect And Configure Headsets

    3. If using a Mitel 5330/5340/5360, or 5224/5324 IP Phone, press DIRECTORY, then QUIT to take the phone to an onhook (or idle) state. If using a Mitel 5212/5312 IP phone, press the key, then press the key to take the phone to an onhook (or idle) state.

  • Page 71: Personalizing Phone Usage Through The Web

    Personalizing Phone Usage through the Using Internet Explorer 6 or later or Mozilla Firefox 1.5.0.4 or later, individual phone users can personalize their phone systems using the web administration interface. With the exception of the Login page, all of the web pages share the same layout. On each web page, you will see a header, a footer, a left pane, and a right pane.

  • Page 72: Web Login

    Mitel IP Phone Reference Guide Web Login To log into the web administration interface, you need • your extension • your PIN, • the Login URL • a web browser (Internet Explorer 6 or later or Mozilla Firefox 1.5.0.4 or later) All of the above are all available from the administrator.

  • Page 73: Request A New Pin

    Mitel IP Phone Reference Guide 4. Click OK on the Certificate window. 5. Click Yes on the Security Alert window. Request a New PIN If you forget your PIN, you can request that a new one be sent to you by email.
  • Page 74 Mitel IP Phone Reference Guide Error Messages With Unrestricted PINs, the Change PIN window will refresh, clear all fields, and display an error message in the following cases: • You enter an invalid old PIN. The error message will read, "Invalid old PIN."...

  • Page 75: Web Logout

    Mitel IP Phone Reference Guide Unrestricted PINs When choosing a PIN, please ensure it is difficult for others to guess and that it conforms to the following rules: • Your PIN must contain numbers only. • Your PIN must be between 4 and 10 numbers.

  • Page 76: Set Up Call Coverage

    Mitel IP Phone Reference Guide 8. Choose from the following options: • To replay greeting press 1. • To save greeting press 2. • To re-record greeting press 3. • To exit without saving press *. 9. Press 2 to save the name announcement.

  • Page 77: Setting Your Language For The Phone Display

    Mitel IP Phone Reference Guide These are all available from your administrator. You first need to determine the Language Selection URL. Your administrator will provide you with a Login URL. The Login URL should be of the form: https://<Name or IP Addres>>/webadmin/login/<YourCompany>...

  • Page 78: Language For Voicemail

    Mitel IP Phone Reference Guide Language for Voicemail If you have a voice mail box, the language used for your access to the voice mail box will be the same as the language that was originally set (by your Administrator when creating your extension) in the Language for Phone field.

  • Page 79: Record Name Announcement

    Mitel IP Phone Reference Guide Record Name Announcement Callers will hear your recorded name announcement as confirmation when they use the auto attendant name directory to contact you. This records the name announcement for the auto attendant. This does not record your voicemail greeting.

  • Page 80: Permission Types

    Mitel IP Phone Reference Guide Permissions types are displayed in a table on the vertical axis, and Business Hours on the horizontal. Only the system administrator can change permissions and business hours. Permission Types Permission types are listed below: Call Type...

  • Page 81: My Personal Details

    When it is a known model, the layout of your first logged-in device is shown in the phone keys layout image. If the first logged-in device is an unknown model or if you are not logged into any device, the image of a Mitel 5224 phone is shown. List of Devices The My Phones page shows a list of devices that you are logged into, including •...
  • Page 82 (such as the Mitel 5224 IP phone), and then log into a model that has fewer programmable memory keys (such as the Mitel 5212 IP Phone), some of the keys (the left hand column) are not visible to you (although any of the programmed memory keys could be active).
  • Page 83 Your options are Mitel 5412 PKM, Mitel 5448 PKM-1, or Mitel 5448 PKM-2. Only choose the Mitel 5448 PKM -2 if this is the second PKM unit to be attached to the phone. You should not combine a 5412 PKM with a 5448 PKM as this is not a supported configuration.
  • Page 84 Mitel IP Phone Reference Guide 3. If you are programming a Mitel 5448 PKM, select the section of keys that you want to program. The choice is Left Bank or Right Bank. 4. Select the memory key that you want to program by moving the mouse over the button and left-click.
  • Page 85 Mitel IP Phone Reference Guide Feature Description Label Details Status account code to a after selecting the call before or during Account Code key. the call. 2) Type an account code in the details Note: The Account box if you want...
  • Page 86 Mitel IP Phone Reference Guide Feature Description Label Details Status conference unit if connected to a Mitel 5320-5320e/5330-5330e/ 5340-5340e/5360 IP phone. Directory Assign the Directory Directory option to a memory key to access the internal directory. This is only appropriate for Mitel 5304 IP phones.
  • Page 87 Mitel IP Phone Reference Guide Feature Description Label Details Status configured the system with auto attendants. Forward to Co- Assign the Forward Forward to Select a user from Select worker (LED) to Co-worker option ***(extension this list to enable Active or...
  • Page 88 Mitel IP Phone Reference Guide Feature Description Label Details Status is lit, the feature is External Number enabled. permission. See Permissions instructions on how to view your call permissions. Forward to Assign the Forward Forward Type in the number Select...
  • Page 89 Mitel IP Phone Reference Guide Feature Description Label Details Status Note: This option is displayed if the administrator has made it available to you. Incoming Calls Assign the Incoming Incoming List Calls List option to a Calls List memory key to allow...
  • Page 90 Mitel IP Phone Reference Guide Feature Description Label Details Status Line Assign the Line Line Appearance Note: You cannot Appearance Appearance option program a Line (LED) to a memory key to Appearance on a have a phone line PKM. You cannot...
  • Page 91 Mitel IP Phone Reference Guide Feature Description Label Details Status the other user has programmed on their phone. When you program multiple Monitor Call keys for the same Monitor group, they are ordered bottom to top, right to left. The first Monitor...
  • Page 92 Mitel IP Phone Reference Guide Feature Description Label Details Status Appearance is still in use. The second Monitor Call key is used to monitor this call. 3. A second incoming call is received on the "monitored" user's second Line Appearance while...
  • Page 93 Mitel IP Phone Reference Guide Feature Description Label Details Status the Monitor Call entry in this table for details related to programming this option. Monitor Phone Assign the Monitor Monitor Select the name of (LED) Phone option to phone ***...
  • Page 94 Mitel IP Phone Reference Guide Feature Description Label Details Status at a park location such that it can be retrieved from any other phone at your business that has a memory key configured with the Park/Retrieve option. When you are on an active call,...
  • Page 95 Mitel IP Phone Reference Guide Feature Description Label Details Status number displayed on the LCD display (Call lists, Redial lists, and Directory displays). This is only appropriate for Mitel 5304 IP phones. Transfer / Assign the Transfer / Conference Transfer /...
  • Page 96 Mitel IP Phone Reference Guide To select a Key Mapping Profile, follow these steps: 1. Click My Phones in the Navigation pane. 2. Select a Key Profile from the Current Key Profile drop-down list. User-customized key mappings remain the same when changing from one key profile to another.

  • Page 97: My Call Handling

    Mitel IP Phone Reference Guide Print Labels Using Print Phone Labels, you can customize and print labels for the programmable buttons on the phone. 1. Click My Phones in the Navigation pane. 2. Click Print Key Labels at the bottom of the Information pane.
  • Page 98 Mitel IP Phone Reference Guide You can program a telephone key (see Program Memory Keys) or use the webadmin to toggle DND. To configure call forwarding using the web admin, follow these steps: 1. In the left-hand menu, select My Call Handling.
  • Page 99 Mitel IP Phone Reference Guide • If the user is a primary of a monitor group, the call is immediately deflected and the other members are not able to pickup the call. • If the user is a secondary of a monitor group, there is no audible alert.

  • Page 100: My Call Groups

    Mitel IP Phone Reference Guide • Auto Attendant, and select an Auto Attendant from the drop-down list • My Co-worker, and select a Co-worker from the drop-down list • Another Phone Number, and enter a phone number (including "9" if it is an outside call).

  • Page 101: My Voicemail

    Mitel IP Phone Reference Guide • View all Call Groups to which you belong. See Call Groups. • View the members of Call Groups to which you belong. See Call Groups. • Join and leave Call Groups. See Join and Leave Call Groups.

  • Page 102: Configure Email Notification Of Voice Messages

    Mitel IP Phone Reference Guide 3. Click Save. If this is enabled, your phone's Message Waiting lamp will be on whenever you have a phone message waiting for you. Configure Email Notification of Voice Messages To configure the system to send you an email whenever a voice message is deposited in your voice mailbox, follow these steps: 1.

  • Page 103: Configure Language For Voicemail Retrieval

    Mitel IP Phone Reference Guide • The default configured by my administrator • My Co-worker, and select a Co-worker from the drop-down list • Call Group, and select a Call Group from the drop-down list • Auto Attendant, and select an Auto Attendant from the drop-down list 4.

  • Page 104: Dynamic Site

    Mitel IP Phone Reference Guide My Dynamic Site If you have the dynamic site capability enabled for you, you can use the My Dynamic Site page to perform the following tasks: • Create a dynamic site. See Create a Dynamic Site.

  • Page 105: Release A Dynamic Site

    Mitel IP Phone Reference Guide The system creates a dynamic site based on the current location of your PC. If you already have a site associated with a different location, it will be released before any new site is created.

  • Page 106: Personal Contacts

    Mitel IP Phone Reference Guide Personal Contacts You can manage your own (and only your own) personal contacts, including • Add Personal Contacts • Add Personal Contact Address • Export Personal Contacts • Import Personal Contacts • Sync Personal Contacts To view Personal Contacts, click Personal Contacts in the Navigation pane.
  • Page 107 Mitel IP Phone Reference Guide Add Personal Contact Address To add a personal contact address, follow these steps: 1. From the Personal Contacts page, click the Identifier of the contact. The system returns the Personal Contact page for that contact.
  • Page 108 Mitel IP Phone Reference Guide 4. Click Import. Note that it may take several minutes to complete. To properly import your contacts through a CSV file, note the following: ◦ You can import 1000 Contacts maximum. ◦ The total number of contact addresses (phone numbers) cannot exceed 5000 for all Contacts.
  • Page 109 Mitel IP Phone Reference Guide displays as Clicking Contact Bill Jones expands the contact and display the list of phone numbers. Importing a CSV File Exported from Outlook Outlook supports a special Notes option that does not comply with the CSV format, and will not import into networkWCS Hosted PBX.
  • Page 110 Mitel IP Phone Reference Guide 3. Save as CSV (Comma delimited) format. 4. Import into your personal contact list. networkWCS Hosted PBX only imports records containing data, even if it’s not a phone number. Example The following format displays as Clicking Contact Bill Jones expands the contact and display the list of phone numbers.

  • Page 111: Internal Contacts

    Mitel IP Phone Reference Guide You can see that the Outlook Format also includes the First and Last name as contact addresses. Internal Contacts To view Internal Contacts, select Internal Contacts in the Navigation pane. External Contacts Your administrator manages external contacts. You can configure external contacts as speed-dial options.

  • Page 112: Find An Entry In External Contacts

    Mitel IP Phone Reference Guide The system filters the list as you type your criteria. If there are multiple results, you can sort the results. See Sort Contact List. To restore the entire directory list, click Refresh. To make a phone call or send an email message, select the appropriate extension or email link from the list.

  • Page 113: Multi-Desking

    Mitel IP Phone Reference Guide 4. Confirm that the Destination Number displayed matches the phone number you want to use. If the number is not the same, enter an alternate number. 5. Click Call. The call is initiated on your phone in speakermode.

  • Page 114: Outgoing Calls

    Mitel IP Phone Reference Guide Simultaneous Ringing Calls ring all terminals that you are logged into. Terminals that are offline, or are within sites for which admission control is in effect, do not ring. Any of the terminals may answer; the first to do so is connected to the caller. Your call forwarding and call coverage configuration applies to all your calls, independent of how many phones ring.

  • Page 115: Mobile Webadmin

    Mobile Webadmin Mobile Webadmin provides you with access to networkWCS Hosted PBX functions from your mobile device. Supported devices include smart phones, such as Android and iPhone, as well as tablets, such as iPad and Android Tablet. Supported operating systems include iOS and Android. Supported browsers include Native Browser, Safari and Chrome.

  • Page 116: Mobile Webadmin Access

    Mitel IP Phone Reference Guide Mobile Webadmin Access You can access the Mobile Webadmin through the same login URL and credentials as the normal Webadmin service. Ensure you include the tenant name in the URL. To stay logged in, check Keep Logged in.
  • Page 117 Mitel IP Phone Reference Guide • designate any device as the intercom recipient • log out from any device Mobile Webadmin...
  • Page 118 Mitel IP Phone Reference Guide Mobile Webadmin...

  • Page 119: Designate Device As C2C Originator

    Mitel IP Phone Reference Guide Designate Device as C2C Originator To designate a device as your C2C originator, follow these steps: 1. Log into the mobile webadmin. 2. Under My Phones, select C2C for the device you want to designate.

  • Page 120: Mobile Webadmin Do Not Disturb

    Mitel IP Phone Reference Guide You can forward your calls to • call coverage. If this is a number and no option is selected below the number, 'forward to prompt' is in effect. • auto attendant • co-worker • Number—a list of 'forward to' numbers; forward to prompt can be added as a...

  • Page 121: Mobile Webadmin Twinning

    Mitel IP Phone Reference Guide 2. Tap Do Not Disturb. DND is toggled to activated or deactivated depending on its current setting. Mobile Webadmin Twinning You can use the mobile webadmin to configure Twinning. To configure Twinning using your mobile device, follow these steps: 1.
  • Page 122 Mitel IP Phone Reference Guide To configure Call Coverage using your mobile device, follow these steps: 1. Log into the mobile webadmin. 2. Tap Call Coverage. 3. Edit the Number of Rings Before Sending Call to Call Coverage field. 4. Edit the Call Coverage Type field.

  • Page 123: Glossary Of Terms

    Glossary of Terms Auto Attendant An automated system that directs incoming calls to the appropriate extensions. Asynchronous Transfer Mode. This is a protocol used for high speed data connections CallP Server Call Processing Server. This is a piece of software that provides much of the intelligence for the networkWCS Hosted PBX system Class of Service an identifier that indicates a type of telephone call.
  • Page 124 a set of entries, which describe what action, the system should take based on the initial digits dialed (such as external call for "9") Digital Subscriber Loop. This is a digital connection to a subscriber (usually high speed). DSLAM Digital Subscriber Loop Access Multiplexor. This is the device that multiplexes a set of DSL lines together.
  • Page 125 a grouping of PRI channels used for routing information. Product DHCP Server The DHCP Server provided as part of the networkWCS Hosted PBX product PSAP Public Safety Answering Point A facility equipped and staffed to receive 911 calls PSTN Public Switched Telephone Network. Private Virtual Circuit.
  • Page 126 A standard North American physical wiring interface which provides twenty four 64 kilobit/second channels for telephone calls. Transmission Control Protocol. This is a layer added onto the IP protocol (shown as TCP/IP) to provide reliable communication. Telco Telephone Company. This is a company that purchases the networkWCS Hosted PBX solution and sells voice over IP telephone service to tenants Tenant a customer of the service provider...
  • Page 127 Virtual Path Identifier. This is part of the definition of a PVC in an ATM connection. A PVC is uniquely identified by its VCI and VPI (usually written in the form ccc.ppp where ccc is the VCI and ppp is the VPI). Voicemail system a device used for storage and retrieval of subscriber's voicemail.
  • Page 128 Glossary of Terms...

  • Page 129: Index

    Index 5610 cordless phone... 17 monitor... 43 5610 cordless twinned... 49 configure SIP domain... 28 change PIN... 67 configure from handset menu... 26 click to call... 106 configure handsets via web interface... co-worker, forward phones to... 54 company speed dial... 53 features...
  • Page 130 Mitel 5212-5312 IP Phone... 8 handset, using... 33 Mitel 5304 IP Phone... 7 handsfree answerback... 56 Mitel 5310 IP Conference Unit... 14 headset, mute... 64 Mitel 5320 IP Phone... 11 headsets, connect and configure... 64 Mitel 5330 IP Phone... 12 headsets, using...
  • Page 131 Index park and retrieve... 60 speaker... 47 permission types... 74 speaker phone to handset... 33 permissions... 73 speaker volume, change... 62 personal contact address speakerphone, using... 33 add... 101 speed dial, one touch... 59 personal contacts... 100 speed dial personal contacts company...

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