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Customer Communication
For your convenience, this appendix contains forms to help you gather the information necessary
to help us solve your technical problems and a form you can use to comment on the product
documentation. When you contact us, we need the information on the Technical Support Form and
the configuration form, if your manual contains one, about your system configuration to answer your
questions as quickly as possible.
National Instruments has technical assistance through electronic, fax, and telephone systems to quickly
provide the information you need. Our electronic services include a bulletin board service, an FTP site,
a fax-on-demand system, and e-mail support. If you have a hardware or software problem, first try the
electronic support systems. If the information available on these systems does not answer your
questions, we offer fax and telephone support through our technical support centers, which are staffed
by applications engineers.
Electronic Services
Bulletin Board Support
National Instruments has BBS and FTP sites dedicated for 24-hour support with a collection of files
and documents to answer most common customer questions. From these sites, you can also download
the latest instrument drivers, updates, and example programs. For recorded instructions on how to use
the bulletin board and FTP services and for BBS automated information, call 512 795 6990. You can
access these services at:
United States: 512 794 5422
Up to 14,400 baud, 8 data bits, 1 stop bit, no parity
United Kingdom: 01635 551422
Up to 9,600 baud, 8 data bits, 1 stop bit, no parity
France: 01 48 65 15 59
Up to 9,600 baud, 8 data bits, 1 stop bit, no parity
FTP Support
To access our FTP site, log on to our Internet host,
your Internet address, such as
documents are located in the
© National Instruments Corporation
joesmith@anywhere.com
directories.
/support
D-1
, as
ftp.natinst.com
, as your password. The support files and
Appendix
D
and use
anonymous
PCI-6110E/6111E User Manual
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