Altigen Altiware OE 4.5 Manuals

Manuals and User Guides for Altigen Altiware OE 4.5. We have 2 Altigen Altiware OE 4.5 manuals available for free PDF download: System Administration & Installation Manual, Manual

Altigen Altiware OE 4.5 System Administration & Installation Manual (455 pages)

Brand: Altigen | Category: Software | Size: 3.5 MB

Table of Contents
4
Liability & Warranty

14
- Limitation of Liability
  14
- Service Requirements
  15
- Important Safety Instructions
  19
Preface: about this Manual

28
- Related Publications
  29
Hapter

30
Altiserv Office Solutions

30
- Altiserv Platforms
  32
Overview

33
- Key Altiserv Characteristics
  33
  - PBX Features
    36
  - C Hapter
    38
  - Automatic Call Distribution Features
    41
  - Automated Attendant Features
    44
  - Altigen Voice Mail Features
    45
  - Internet Integration Features
    47
  - System Administration Features
    48
  - T1/PRI Features
    50
  - Voice over IP Features
    50
  - Voice over IP Session Support Altiserv Features
    52
  - Altiware Tools
    53
  - Optional Add-On Software
    54
  - Optional Kits
    56
Hapter

58
System Requirements

58
- Hardware Requirements
  58
- System Key Requirement
  58
- Selecting the Altiserv Platform
  58
- Minimum System Requirements
  59
- Proper Grounding and Loop Current
  59
- Uninterruptible Power Supply (UPS)
  60
- Operating Environment
  60
- Functional Specifications
  61
- Altigen Board Installation
  62
- Altigen Board Options
  63
- System Limitations
  64
- Power Requirements
  65
- Operating Environment
  66
- Heat Factor
  66
- Installing a Cooling Fan
  66
- Altiware Conference Resource Limits
  67
Hapter

68
Software Installation

68
- Altiware as an NT Service
  69
- Preparing to Install Altiware OE
  69
  - Firewall Considerations
    70
  - Installing Altiware OE on Windows 2000
    71
- Licensing
  72
- Registration
  72
  - Dealer Installation ID
    73
  - Registration Methods
    73
- Upgrades
  75
- Lost Licenses
  75
- Before New Installation
  76
- To Begin New Installation
  76
- Before Upgrade
  83
- To Begin Upgrade
  85
- License Activation and Registration Process
  94
- Windows Emergency Repair Disk
  110
- Installing Altiadmin on Remote Systems
  110
- Shutting down Altiserv When Changing or Adding Hardware
  111
- Transferring the Altiserv to Another Server Chassis
  112
- C Hapter
  112
- Altiware Uninstall
  113
- Downgrade Procedure
  113
- Software Installation Troubleshooting
  115
CHAPTER 4 Getting Around Altiadmin

118
- Altiadmin: the Altiware OE Administrator
  118
  - Logging in for the First Time
    118
  - The Altiware Administrator Main Window
    119
  - The Main Menu
    120
  - Quick Access Toolbar
    120
  - The View Windows
    122
    
    Boards View Window
    122
    
    Extension View Window
    123
    
    Trunk View Window
    124
    
    Workgroup View Window
    125
    
    Call Log View Window
    126
    
    IP Trunk Current Traffic Statistics Window
    126
    
    Status Bar
    127
  - Logging in
    127
  - Changing the Password
    128
  - Stopping the Altigen Switching Service
    128
CHAPTER 5 System Configuration

130
- Setting General Parameters
  131
- C Hapter
  132
- Setting a System Number Plan
  133
  - Assigning Trunk, IP Trunk, & Route Access
    135
  - Setting Business Hours
    137
  - Routing Calls on Holidays
    138
  - Configuring System Speed Dialing
    140
    
    Adding Names and Comments
    141
  - Defining System Call Restrictions
    141
    
    Blocking Calls to Area Codes from All Extensions
    142
    
    Setting Toll Call Prefixes
    143
    
    Locking Attacked Extensions
    143
    
    Blocking All Outgoing Calls
    143
    
    Enabling Hop off for Tie Trunks
    144
  - Creating Account Codes
    144
    
    Adding and Deleting Account Codes
    145
- Setting up Call Reports
  146
- Managing Messages
  153
- Setting Area Code Toll Definitions
  156
- Defining an IP Dialing Table
  158
  - About the Location ID Digit Length
    158
  - Defining the IP Dialing Table
    159
  - Setting the Location ID Digit Length
    160
  - Defining Remote Locations
    160
- Configuring DNIS Routing
  161
  - Adding and Deleting DNIS Route Entries
    162
  - Defining the Routing
    163
- Using a Tenant Table
  163
  - Configuring the Tenant Table
    164
  - Modifying the Tenant Table
    165
- Creating Distribution Lists
  166
  - Defining a Distribution List
    167
- Setting Logout Reason Codes
  168
CHAPTER 6 Board Configuration

170
CHAPTER 7 Trunk Configuration

200
- Selecting Trunks to Set Attributes
  201
- Setting General Trunk Attributes
  202
  - C Hapter
    202
  - Quantum Trunk Properties
    205
  - Triton Analog Trunk LS/GS and LS Properties
    208
  - Triton Voip Trunk Configuration
    210
  - Triton T1/PRI Trunk Properties
    212
  - Incoming Call Routing
    216
  - Outgoing Call Blocking
    217
CHAPTER 8 Extension and Workgroup Configuration

218
- Setting up Extensions
  220
  - Adding New Extensions
    221
  - Establishing Basic Extension Attributes
    222
  - Forced Account Code
    224
  - Setting Email Options
    224
  - Changing the Extension Location or Type
    225
  - C Hapter
    225
  - Setting an IP Extension
    225
  - Setting the Line Properties
    229
  - Setting up Workgroups
    232
  - Establishing Workgroup Membership
    233
    
    Adding Extensions to Workgroups
    234
    
    Assigning Workgroups to Extensions
    236
- Setting up Station Speed Dialing
  239
- Setting the Mailbox Options
  241
  - Setting an Information-Only Mailbox
    242
  - Disabling a Mailbox
    243
  - Synchronizing with Exchange Server
    243
  - Setting Mailbox Playback Options
    243
  - Setting Mailbox Capacities
    244
- Setting Message Notification Options
  244
- Configuring Calling Restrictions
  247
  - Setting Call Restriction Options
    248
  - Setting Other Call Restrictions
    249
- Setting Answering Options
  249
  - Forwarding All Calls
    250
  - Handling Busy Calls
    252
  - Setting Call Waiting Options
    252
  - Enabling "Do Not Disturb
    253
  - Handling Unanswered Calls
    253
  - Setting Workgroup Handling
    254
- Configuring One Number Access
  255
  - Enabling One Number Access
    256
  - Setting Caller ID Verification
    257
  - Specifying Forwarding Numbers
    258
- Setting up Monitor Lists
  258
  - Configuring a Monitor List
    259
CHAPTER 9 Out Call Routing Configuration

262
- Working with Route Definitions
  263
- Setting Default Routes
  265
  - About Call Routing and 911 Calls
    266
- Setting Dialing Pattern Routing
  267
CHAPTER 10 Auto Attendant Configuration

270
- Planning Is Essential
  270
- Adding Auto Attendants
  274
- Editing Auto Attendants
  275
  - Configuring Menu Items
    276
  - Collecting Digits
    278
  - Making Auto Attendant Assignments
    279
  - Phrase Management
    280
    
    Using Pre-Recorded Prompts
    280
    
    Recording Custom Phrases
    281
    
    Using Professionally Recorded Phrases
    282
CHAPTER 11 Additional Setup

284
- Audio Peripheral Configuration
  284
  - Configuring Music on Hold and Recorded Announcements
    285
  - Setting Greeting and Update Prompts
    285
  - Configuring Overhead Paging
    285
  - MVIP Clock Configuration
    286
  - Feature Tips
    287
CHAPTER 12 System Data Management

288
- Using Backup and Restore
  288
- Backing up Files
  289
- Scheduling Backups
  290
- Restoring Backed up Files
  291
CHAPTER 13 System Report Management

292
- System Summary Report
  292
- System Log
  293
- IP Cumulative Traffic Statistics
  294
- Resetting Cumulative Statistics
  295
CHAPTER 14 Data and Internet Integration

296
- Network Protocol and Addressing
  296
  - Network
    296
  - Protocol
    296
  - Transport Protocols
    296
  - Network Address
    297
  - Local Address
    298
  - Mixed-Media Messaging
    298
- Setting up Email Service
  299
- Setting up an Exchange Server
  305
  - Exchange Server Windows NT 4.0 Integration
    305
  - Prerequisites
    306
  - Exchange Server Prerequisites
    308
  - Exchange Server Configuration
    310
  - Microsoft Exchange Administrator Configuration
    311
  - Installing Outlook 2000 Client on the Altiserv System
    312
  - Enabling the Exchange Server
    317
  - Testing the Exchange Server Setup
    320
  - Troubleshooting Tips
    321
  - Notes
    322
  - Prerequisites
    323
  - Exchange Server Prerequisites
    325
  - Microsoft Exchange Administrator Configuration
    328
  - Installing Outlook 2000 Client on the Altiserv System
    330
  - Enabling the Exchange Server
    330
  - Testing the Exchange Server Setup
    330
  - Troubleshooting Tips
    330
  - Notes
    330
- Exchange on Windows 2000
  330
- About Altireach Configuration
  332
CHAPTER 15 Using TAPI

334
- System Requirements
  334
- Installing TAPI Services
  335
- Changing TAPI Configuration Parameters
  336
CHAPTER 16 Setting up IP Extensions

338
- System Requirements
  338
- Configuration
  339
  - Altiadmin
    339
  - Clients
    340
CHAPTER 17 Altiweb

342
- System Requirements
  342
- Altiweb Components
  342
  - Installing Altiweb
    343
  - Altiweb Directory Structure
    344
  - Applet Subdirectory Files
    345
  - Tagging Pages for URL History
    346
    
    Configuring Auto Attendant
    358
    
    C Hapter
    358
  - Altiweb Security
    362
    
    Symantec Norton Antivirus Corporate Edition 7.5
    363
    
    Enable Real-Time Scan
    364
    
    Schedule Daily Full Scan on All Drives
    364
CHAPTER 18 Tools

366
- Configuration Reader
  366
- Extension Checker
  366
- MVIP Test Tool
  369
- Altidbreader
  369
- Multisite Configurator
  374
CHAPTER 19 Basic & Advanced Callrouter

376
- Basic Callrouter
  376
- Advanced Callrouter
  385
  - Additional Advanced Callrouter Features
    396
  - Ppendix
    404
APPENDIX A Call Accounting Report Formats

404
- CDR Data Schema
  405
- RTM Data Schema
  411
- SMDR Reporting Format
  419
  - Trunk Calls in Format
    419
  - Extension Calls out Format
    420
  - From Extension a
    421
  - From Trunk B
    422
  - Ppendix
    424
APPENDIX B Registration & Technical Support

424
- Registration
  424
- Technical Support
  424
  - Eligibility
    424
  - Technical Support Hours
    425
  - How to Reach Altigen Technical Support
    425
  - Tech Support on Altigen's Web Site
    425
  - Unresolved Problems Escalation Procedure
    425
- Repair and Replacement
  426
  - Replacements
    426
- Registration Fax Form
  427
- Readers Comment Form
  454

Altigen Altiware OE 4.5 Manual (2 pages)

Brand: Altigen | Category: Software | Size: 0.03 MB

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Software IP Phone Telephone Accessories

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More Altigen Manuals

Altigen Altiware OE 4.5 Manuals

Altigen Altiware OE 4.5 System Administration & Installation Manual (455 pages)

Table of Contents

Liability & Warranty

Preface: about this Manual

Hapter

Altiserv Office Solutions

Overview

Hapter

System Requirements

Hapter

Software Installation

CHAPTER 4 Getting Around Altiadmin

CHAPTER 5 System Configuration

CHAPTER 6 Board Configuration

CHAPTER 7 Trunk Configuration

CHAPTER 8 Extension and Workgroup Configuration

CHAPTER 9 Out Call Routing Configuration

CHAPTER 10 Auto Attendant Configuration

CHAPTER 11 Additional Setup

CHAPTER 12 System Data Management

CHAPTER 13 System Report Management

CHAPTER 14 Data and Internet Integration

CHAPTER 15 Using TAPI

CHAPTER 16 Setting up IP Extensions

CHAPTER 17 Altiweb

CHAPTER 18 Tools

CHAPTER 19 Basic & Advanced Callrouter

APPENDIX A Call Accounting Report Formats

APPENDIX B Registration & Technical Support

Altigen Altiware OE 4.5 Manual (2 pages)

Related Products

Altigen Categories