Mitel 6863i User Manual page 121

• Phone: The Phone mode allows you to set the same CFWD configuration for all accounts
(All, Busy, and/or No Answer). When you configure the initial account, the phone applies
the configuration to all other accounts. (In the Mitel Web UI, only the account you configured
is enabled. All other accounts are grayed out but set to the same configuration.) Using the
Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts
on the phone.
• Custom: The Custom mode allows you to configure CFWD for a specific account or all
accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each account
independently or all accounts. On the 6863i, you can set all accounts to All On or All Off.
Note: If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to Phone.
You can enable different CFWD rules/modes independently (for example, you can set different
phone numbers for Busy, All, and No Answer modes and then turn them on/off individually).
Notes:
1. If you make changes to the configuration for CFWD via the IP phone UI, you must
refresh the Mitel Web UI screen to see the changes.
2. If CFWD is enabled for an account, the Message Waiting Indicator (MWI) LED will
turn on when the CFWD-enabled account is in focus.
CONFIGURING CFWD USING THE MITEL WEB UI
MITEL WEB UI
1. Click on Basic Settings > Preferences > General.
2. In the Call Forward Key Mode field, select a call forward mode to use on the phone.
• Account (default): The Account mode allows you to configure CFWD on a per account
basis. Pressing a configured CFWD key applies to the account in focus.
Managing Calls
119