Tray Problems - Toshiba eS305CS User Manual

Troubleshooting
Action
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Options list.
Is the internal option listed in the menu settings page?
Step 4
Check if the option is available in the printer driver.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
"Updating available options in the printer driver" on page
Is the internal option available in the printer driver?
Step 5
a
Check if the internal option is selected.
Note: From the application you are using, select the internal option.
For Mac OS X version 9 users, make sure the printer is set up in
Chooser.
b
Resend the print job.
Does the internal option operate correctly?

Tray problems

Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
•
If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper fill indicator.
•
Make sure paper lies flat in the tray.
b
Check if the tray closes properly.
Is the tray working?
Step 2
a
Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b
Resend the print job.
Is the tray working?
Yes
Go to step 4.
Go to step 5.
32.
The problem is solved. Contact
Yes
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
170
No
Reinstall the internal
option.
Manually add the
internal option in the
printer driver.
customer
support.
No