Repeating Defects Appear On Prints - Toshiba eS305CS User Manual

Troubleshooting
Action
Step 3
a
Remove held jobs stored in the printer memory.
b
Resend the print job.
Did the job print?
Step 4
a
Disable the Page Protect feature.
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
b
Resend the print job.
Did the job print?
Step 5
Install additional printer memory, and then resend the print job.
Did the job print?

Repeating defects appear on prints

Action
a
Check if the distance between the defects is equal to one of the
following:
• 25.1 mm (0.98 in.)
•
29.8 mm (1.17 in.)
•
43.9 mm (1.72 in.)
•
45.5 mm (1.79 in.)
• 94.2 mm (3.70 in.)
b
If the distance between the defects equals 25.1 mm (0.98 in.), 29.8 mm
(1.17 in.), or 94.2 mm (3.70 in.), then replace the photoconductor unit.
c
If the distance between the defects equals 43.9 mm (1.72 in.) or
45.5 mm (1.79 in.), then replace the developer unit.
Do the repeating defects still appear?
Yes No
The problem is solved. Go to step 4.
The problem is solved. Go to step 5.
The problem is solved. Contact
support.
Yes No
1 The problem is solved.
Check if the
distance between
the defects is
equal to one of the
following:
• 37.7 mm
(1.48 in.)
• 78.5 mm
(3.09 in.)
• 95 mm
(3.74 in.)
2
Take note of the
distance, and then
contact customer
support or your
service
representative.
178
customer