Troubleshooting
Action
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do print irregularities still appear?
Step 6
Replace the imaging kit, and then resend the print job.
Do print irregularities still appear?
Print is too dark
Action
Step 1
a
From the Quality menu on the printer control panel, select Color
Adjust.
b
Resend the print job.
Is the print still too dark?
Step 2
a
From the Quality menu on the printer control panel, reduce the toner
darkness.
Note: 4 is the factory default setting.
b
Resend the print job.
Is the print still too dark?
Yes
No
From the printer
Go to step 5.
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in the
tray.
Go to step 6.
The problem is solved.
Contact
customer
The problem is solved.
support.
Yes
No
Go to step 2.
The problem is solved.
Go to step 3.
The problem is solved.
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