Paper Frequently Jams - Toshiba eS305CS User Manual

Troubleshooting

Paper frequently jams

Action
Step 1
a
Pull out the tray, and then do one or more of the following:
•
Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
•
Check if the paper guides are aligned against the edges of the
paper.
• Make sure the paper is below the maximum paper fill indicator.
•
Check if you are printing on a recommended paper size and type.
b
Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Do paper jams still occur frequently?
Step 3
a
Review the tips on avoiding jams. For more information, see
jams" on page 144.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
a
Do either of the following:
• For touch‑screen printer models, touch
•
For non‑touch‑screen printer models, select Next >
the jam, press OK >
b
Follow the instructions on the printer display.
Does the paper jam message remain?
or Done.
.
Yes
Go to step 2.
Go to step 3.
Contact customer
support.
"Avoiding
Yes
Contact customer
support.
> Clear
172
No
The problem is solved.
The problem is solved.
The problem is solved.
No
The problem is solved.