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Scenario
Out of Forms
Not Operating
(display indicates Offline)
Not Operating
(display shows erroneous
characters)
Not Operating (display is
blank)
Not Printing
(ONLINE LED does not blink)
Not Printing on Ticket
Not printing in correct location
on the ticket
Print too Light or Dark
Basic Alert Messages
ADP 4100 Printer Installation and Operators Manual, April 2007
Possible Cause
One of the selected bins is out of
stock.
The Unit is off-line or the ONLINE key
was pressed while Unit was on-line.
Paper jam in transport mechanism or
ticket stock path
Host system has detected an error
condition and has taken the Unit off-
line
Unit may have a hardware failure on
the transport mechanism PCBA
(Printed Circuit Board Assembly)
The Unit is not powered on.
Power line fuse may have blown or
power line circuit breaker may have
tripped
The Unit's power supply may have
malfunctioned, or a printed circuit
board may be defective
The host is not communicating with
the Unit
The required hardware connection has
not been made or has been
misconnected
Ticket stock loaded incorrectly
Using thermal transfer (TT) ticket
stock
Print misalignment
Print contrast level is too low for the
stock being used
Print head location misadjusted
A front panel alert message occurs when the Unit detects a condition
that must have user intervention. These messages may also be
indicated by an audible tone and/or an LED flashing. Exact message
will vary depending on specific customer firmware.
Corrective Action
Load more ticket stock in the selected bins
Press the ONLINE key to place the Unit on-line
Clear the jam and load the ticket stock correctly.
Refer to the "Clearing Ticket Jams" section for
instructions
Most errors can be corrected by pressing the
RESET key, or restarting the Unit. If problems
persist, call the CRS or Airline host Help Desk
for assistance
Toggle the Unit's power switch to the O (OFF)
position, wait a few seconds, then switch the
power switch to the I (ON) position and attempt
to power on again. If this does not correct the
problem, call the CRS or Airline host Help Desk
for assistance
Toggle the Unit's power switch to the I (ON)
position
Check the fuse or breaker protecting the power
line going to the wall outlet used to power the
Unit. If OK, verify the wall outlet has power
Make sure power cable(s) are plugged in and
completely seated on both the wall outlet and
Unit ends. If this does not correct the problem,
call the CRS or Airline host Help Desk for
assistance
Make sure that the host communication cable is
connected and completely seated on the Unit
Check the host connection and verify that the
correct one has been installed. For example, if
using the serial RS-232 ports, make sure the
cable is connected to COMM1 and not COMM2
by mistake (some versions may use COMM2)
Load ticket stock in correct orientation
Load direct thermal (DT) ticket stock
Call the CRS or Airline host help desk for
assistance
Check the print contrast level for the selected
bin (in adjustments menu and listed on
configuration coupon). Adjust if appropriate
Call the CRS or Airline Host help desk for
assistance.
ADP 4100 Printer
31
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