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ADP 4100 Printer
Troubleshooting
Basic Scenario Failure Analysis
Scenario
Burst Failure
Bin C will not load stock
Encode Error
Not powering up properly or
stuck in self-test state
30
6. Hold the cloth firmly against the print head platen while using your
other hand to turn the knurled knob in a clockwise direction. While
holding the dampened cloth against the platen, gradually move it
back and forth across the width of the platen, cleaning the entire
platen surface. The cloth will be discolored from the dust buildup
on the platen.
7. Dampen another area of the cloth and repeat this process until the
cloth no longer discolors. This will indicate the platen is clean.
8. After all cleaning is complete, plug the power cord back into the
rear of the Unit, toggle the power switch to I (ON), and reload the
ticket stock. Refer to the "Basic Unit Operation and Setup"
section.
When you cannot resolve your problem using the troubleshooting
techniques below, please contact the North American Help Desk
(NAHD) at 1-800-762-3490.
Possible Cause
Stock damaged and could not
burst/separate
Stock length setting does not match
stock being used
Burst positioning needs adjustment
Bin C is exposed to direct sunlight
Magnetic stock not loaded
Stock loaded in the wrong direction
Unit may have a hardware failure on
the transport mechanism PCBA
(Printed Circuit Board Assembly)
ADP 4100 Printer Installation and Operators Manual, April 2007
Corrective Action
Remove stock from burst area and press
RESET key to continue
Check with CRS or Airline host and confirm
stock length setting
Check the burst position level for the selected
bin (in adjustments menu and listed on
configuration coupon). Adjust if appropriate
(more +pos number moves burst position
further into the transport mechanism, while a
more –neg number moves the burst position
towards the bin input.
Reposition the Unit so direct sunlight does not
shine into the Bin C input.
Load magnetic stock in selected bins
Load stock correctly (confirm magnetic stripe
location is against the inside wall)
Toggle the Unit's power switch to the O (OFF)
position, wait a few seconds, then switch the
power switch to the I (ON) position and attempt
to power on again. If this does not correct the
problem, call the CRS or Airline host Help Desk
for assistance
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