Section 5 - Troubleshooting Guide; Print Quality Issues - Hasler HJ950C Operating Manual

Section 5 – Troubleshooting Guide
The following troubleshooting guides are provided to assist you in solving any problems that might occur
with the Hasler HJ950C Printer. We have tried to make them as complete as possible. The best advice we
can offer is to make sure that the system is set up properly, plugged in, and that it has an adequate supply of
ink before attempting to troubleshoot any problem.
DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!
THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!

Print Quality Issues:

Many things can contribute to print quality issues. Here is a list of things to check:
•
Verify that the media you are printing on is an "inkjet suitable" media. See Paper Types below.
•
Verify that the "graphic" you are printing is of a high quality. See Graphic Types below.
•
Check to be sure the printer has an adequate supply of ink (30% or more) in all five Ink Tanks.
•
Check to be sure all five color tubes, at both sides of the printhead cartridge, have ink filling them.
If not, the cartridge will need to be removed, the printhead nozzle surface re-wetted using
deionized or distilled water, and the cartridge reinstalled. Please refer to the appropriate sections in
this manual for removing and installing the printhead cartridge.
•
Try removing air bubbles from printhead and system using the
routine or Toolbox utility feature "Circulate Ink".
Note: Do not run the Circulate Ink feature more than twice in a row.
•
Replace the Printhead Cartridge. Generally when the ink supply is adequate and the print quality
remains poor, even after cleaning; the printhead cartridge should be replaced. Please refer to
"Replacing the Printhead
Compatible Paper Types: (look for inkjet suitable stocks)
•
Inkjet Paper - all types (recommended for best color output).
•
Copier Paper
•
Card Stock
•
Kromekote
•
Coated Paper - Gloss finish
•
Coated Paper - Satin finish
•
Coated Paper - Matte finish
Incompatible Paper Types:
•
Color Laser Gloss
•
Digital Printer Gloss
•
Any Post Print Coated Substrate (aqueous, gravure or UV)
Compatible Graphic Types:
In general; scalable, vectorized art will produce the best images and color.
Note: Graphic types are not really printer dependent. They are dependent on the software program being
used to print the graphic, and what types of graphics that program can handle.
Incompatible Graphic Types:
Low resolution and web images will not produce quality output and should not be used.
WARNING
Cartridge".
SECTION 5
TROUBLESHOOTING
"Printhead Cartridge Conditioning"
61