No, you cannot print Priority Mail Express labels directly from the Hasler IM-280 meter. However, you can print postage for Priority Mail Express using the meter. Printing IMpb-compliant barcodes, required for Priority Mail Express parcels, is supported through neoShip, not directly from the IM-280 meter.

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Summary of Contents for Hasler im-280

Page 1 USER'S GUIDE IM-280 MAILING SYSTEM...
Page 2 478 Wheelers Farms Road Milford, CT 06461 www.haslerinc.com If You Need Assistance Product Name: IM-240/280 Mailing System Hasler Customer CARE 1-800-259-2678 ® Postage Account Information 1-800-248-8013 www.haslerinc.com/myaccount Service and Supplies Please contact your local authorized Hasler dealer CONTROL PANEL DESCRIPTION INSIDE...
Page 3: Control Panel
Rate and services Date Postage Weight Sleep/Soft- Text Navigation Slogan arrows Weighing mode Job memory Mailbox Return Home screen Menu Rate selection Weighing mode Imprint memory Clear / Reset Credit rate and weighing mode Shortcut keys CONTROL PANEL...
Page 5: Table Of Contents
Table of Contents 1 Read this First What you will Find in this Manual..........3 Safety Requirements..............6 2 Meet Your Mailing System System Layout.................13 Control Panel Features ............15 Connections ................18 Power Management ..............20 3 Processing Mail The different Types of Imprint ..........25 Preparing and Starting your Work Session ......27 Processing [Standard] Mail .............33 Printing [Received] for Incoming Mail........43...
Page 6 7 Online Services Online Services Overview............97 Connecting to Online Services ..........98 Uploading Statistics (Optional) ..........102 System Online Services............103 eConfirmation Services (Optional)........105 8 PC Meter Link Application PC Meter Link Application Overview ........113 Funds Management .............. 115 Online services ..............
Page 7 Index...
Page 9: Read This First
Read this First 1 Read this First This section contains important information about safety precautions and environ- mental recommendations to operate your equipment in the best possible conditions. What you will Find in this Manual..........3 Safety Requirements ..............6 How to Disconnect your Mailing System................8...
Page 11: What You Will Find In This Manual
What you will Find in this Manual What you will Find in this Manual Section 1: Read this First Make sure your have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual.
Page 12 Section 10: Options and Updates How to update/upgrade your system and modify the imprint (custom text, ad slogan, rates...). Section 11: Maintaining your Mailing System Changing the ink cartridge and maintaining other system components. Section 12: Troubleshooting What to do when a problem occurs: poor printing etc. Section 13: Specifications Detailed capabilities of your mailing system.
Page 13 Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING : indicates a human safety hazard. ATTENTION : brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE : remark that explains different cases or specificities. TIP : advice to help save you time when processing your mail.
Page 14: Safety Requirements
Safety Requirements Safety Requirements Power Connection Before connection, check whether the mailing system is suitable for external power supply; refer to the type plates at the back of the pieces of equipment. To reduce the risk of fire, use only the power cord supplied with •...
Page 15 Environmental compliance A program is implemented for the recycling of worn mailing systems and systems at the end of their lifetime. Contribute in a responsible way to the environmental pro- tection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these systems.
Page 16 Weighing accuracy To obtain the best weighing results, use a solid and steady table: Far from any door • Far from any fan. • Disconnecting your Mailing System Unplug the power supply cord only when the mailing system is in Sleep or Soft Off mode .
Page 17 Telephone and LAN Connections To prevent damage to equipment, do not confuse telephone jacks that connect to the modem and LAN connectors that are bigger: Analog phone (4 wires) Network/PC LAN or Scale (8 wires) Follow the additional precautions below: Avoid using equipment during an electrical storm;...
Page 19: Meet Your Mailing System
Meet Your Mailing System 2 Meet Your Mailing System Get to know your mailing system in this section. System Layout ..............13 Control Panel Features ............15 Connections................18 Power Management ............20 How to Switch to 'Sleep' or 'Wake' Mode ............... 20...
Page 21: System Layout
System Layout System Layout Main Components Mail Path Inserting location of envelopes for printing. Scale Measures weight of mail pieces. Control Panel Controls the mailing system. Cover Allows you to access the ink cartridge.
Page 22 Inside Machine Cover Pull the upper left side corner to open the cover. Ink cartridge Prints the postal imprint on envelopes. Changing the Ink Cartridge See also p.172 . Postal security device Postage meter. (PSD)
Page 23: Control Panel Features
Control Panel Features Control Panel Features Control panel Display Areas Account Displays account currently selected. Ad slogan Indicates that an ad slogan will be printed. Date Displays the date that will be printed. Imprint memory Displays selected imprint memory when applicable. Mailbox Indicates unread messages in message box.
Page 24 Keys and Shortcuts NAVIGATION KEYS Retur Goes back to the previous screen. Home screen Displays the current task home screen. Menu Accesses the menu settings. Validates a selection. Navigation Navigate up or down in lists or menus. arrows SHORTCUT KEYS Rate selection Displays the rate selection screen.
Page 25 Keypad Use The table below displays the output of each key for different fields. For example, key #2 will only display 2, A, B or C when pressed in Modem Settings. Alpha-numeric Custom text Modem settings 2ABCabc ABC2 2ABC 3DEFdef DEF3 4GHIghi GHI4...
Page 26: Connections
Connections Connections Rear Connectors Your mailing system has Universal Serial Bus (USB) ports that allow you to connect a PC Meter Link, various LAN adaptors / modems, a printer or memory devices. Power connector To AC mains adaptor. USB ports Flat port to: USB PC Meter Link adaptor •...
Page 27 Right Side USB Connectors Flat Used to connect to a PC The Mailing System will detect the connection method on startup. Therefore, please connect the LAN cable, PC Meter Link or the analog modem before applying power to the system.
Page 28: Power Management
Power Management Power Management Energy Star® Compliance Your mailing system is an Energy Star® qualified mailing system that automatically goes into a low-power 'Sleep mode ' after a period of inactivity. The mailing system automatically switches to 'Sleep mode' after 30 minutes of non- activity.
Page 29 When switching to 'Soft off' mode, the system may display the following screen: Press [OK] to confirm (the call will be cancelled) and switch the system to Soft off mode. Turning the system to Sleep or Soft off mode ends your working session: the system will then restart with default parameters (these parameters can be set in supervisor mode).
Page 31: Processing Mail
Processing Mail 3 Processing Mail This section describes how you can run mail: choosing a type of imprint, selecting a rate and so on, depending on the type of metering you need to apply to your mail. The different Types of Imprint ..........25 Preparing and Starting your Work Session......27 How to Sort Mail ......................
Page 33: The Different Types Of Imprint
The different Types of Imprint The different Types of Imprint Customizing Your Imprint Your Mailing system can use the following types of imprint: [Standard]: to print standard postage, including Text and Ad slogans • [Amount correction]: to apply amount corrections on previously processed mail •...
Page 34 Parameters of the Type of Imprint The table below indicates the type of imprint to choose, depending on the type of process you want to apply to each set of mail. The column on the right indicates, for each type of imprint, the parameters you can set before printing mail.
Page 35: Preparing And Starting Your Work Session
Preparing and Starting your Work Session Preparing and Starting your Work Session In this section This section recommends a list of preparation steps to help you run your mail effi- ciently. Mail preparation involves: Sorting mail by type and task , to make processing faster (p.28 ) •...
Page 36: How To Sort Mail
Sorting Mail by Type and by Task To save time, sort your mail in groups that have similar characteristics. This will prevent you having to change the imprint parameters too often and allow you to fully benefit from the automatic features of your mailing system. Follow the procedure below to split your mail into different stacks.
Page 37: How To Log In And Start A Work Session
Turning Machine On and Starting a Work Session Turning the system on starts a work session on the mailing system. At start-up, depending on specific supervisor settings: The access to the system may be free • You may have to select an account •...
Page 38  On the Login screen, enter your account or machine PIN code. Home screen [Standard] screen is displayed. Your work session begins. To type letters instead of numbers, using the keypad, press the corresponding key several times in a row like a mobile phone. (Example : To have “N”...
Page 39: How To Change The Current 'Type Of Imprint
Selecting the Type of Imprint For each stack of mail you have sorted (see p.28 ), select the type of imprint you need to process your mail as follows. About the types of imprint, see Parameters of the Type of Imprint p.26 How to Change the Current 'Type of Imprint' How to Change...
Page 40: Frequently Asked Questions
Frequently Asked Questions Machine check list: Question... How to answer Do I have enough funds? Press and type to check funds balance. How to Add Funds to the Meter To add funds, see p.65 . Is the Scale properly zeroed? Before laying envelope(s) on the Scale, your home 00 lb 01.0 oz __lb _._oz...
Page 41: Processing [Standard] Mail
Processing [Standard] Mail Processing [Standard] Mail In this Section This section describes how to process mail when in the [Standard ] type of imprint mode: Applying postage using different rates • Re-dating mail • Correcting postage amount. • The different Types of Imprint About the 'Types of imprint', see also p.25 .
Page 42 To change the type of imprint (if you are not in Standard mode) . Customize stamp Press and type to access the screen: The type of imprint is indicated on line 2 of the screen. Type To change the type of stamp , select the line, press Type of stamp [OK] and then select Standard in the...
Page 43  To check or change the Slogan selection : Ad Slogan None Select and then select a Ad Slogan (or ) in Ad Slogan list How to Add screen. For more details, see (or Cancel) a Slogan on the Imprint p.57 .
Page 44: How To Apply Postage (Running Mail)
Printing Mail Standard weighing is automatically selected when you put a mail piece on the Scale. You can still enter the weight manually by pressing select > 1 or > Manual entry mode . If you need to change the current account before applying post- How to Change age (on account-enabled configurations), see Accounts...
Page 45 If a mail piece is bigger than mail path maximum thickness (see Mail Specifications p.185 ), you can print on a label instead. These are supplied by your local reseller. The mailing system applies the imprint on the mail piece. In Standard weighing mode , you can print postage di-...
Page 46: How To Re-Date Mail (Settings)
Re-dating Mail Sequence of Settings The procedure below outlines steps to re-date mail that has already been processed. Applying Standard Postage The sequence is similar to sequence (p.33 ), except for the following settings: Postage must be set to zero and have the date of mailing correct •...
Page 47: How To Re-Date Mail (Running Mail)
To change the date or date format from the Customize stamp screen as follows: Date Date Select and then select a date option in the Today's date screen. Select for printing today's date. For How to Change the Date on the Imprint more details, see p.53 .
Page 48: How To Correct Postage Amount (Settings)
Correcting a Postage Amount Sequence of Settings The procedure below outlines steps to correct the amount on mail that has already been processed. Re-dating Mail The sequence is identical to (p.33 ), except for the following: Postage must be set to the desired additional amount, instead of •...
Page 49 You can change the date or date format from the Customize stamp screen as following: Date Date Select and then select a date option in the Today's date screen. Select for printing the current date. For How to Change the Date on the Imprint more details, see p.53 .
Page 50: How To Correct Postage Amount (Running Mail)
Running Mail To run mail, follow the procedure below after you have completed the sequence in Sequence of Settings p.40 . How to Correct Postage Amount (Running Mail) How to Correct The postage amount is displayed on the home screen. To print postage directly on mail pieces: Postage Amount Insert the mail piece (or...
Page 51: Printing [Received] For Incoming Mail
Printing [Received] for Incoming Mail Printing [Received] for Incoming Mail In this Section This section describes how to use the [Received ] type of stamp, to: Print the date on incoming mail, and/or • Print 'Received' on incoming mail. • See also The dif- To choose the type of imprint to use for each type of mail process, see...
Page 52: How To Process Received Mail (Running Mail)
To select an option on the screen: Highlight the option using the arrow keys Then press to validate your selection. Additionally, you can : - Activate or deactivate printing the date - Activate or deactivate printing 'Received '. - Select the option to change and press [OK] . The screen in- dicates the current status of the options.
Page 53: Settings Details
Settings Details Settings Details Changing Accounts To process mail pieces using another account, change the account as follows (if pur- chased) How to Change Accounts How to Change To change accounts: Accounts As a user: Press and type or select the path: >...
Page 54: How To Select A Rate
Selecting a Rate Selecting a rate allows the mailing system to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for a big parcel, How to Enter Weight Manually entered manually (see p.52 ).
Page 55 Using the Rate Wizard After selecting the rate Wizard, it will guide you through the selection process to select a rate and all associated postal services for that class of mail To select an option on the screen: Highlight the option using the arrow keys •...
Page 56: How To Enter Postage Amount Manually
Entering Postage Amount Manually To enter the postage amount manually, follow the procedure below. How to Enter Postage Amount Manually How to Enter On the home screen: Postage Amount Type directly the first figure of the amount using the keypad. Manually Manual amount screen appears.
Page 57: How To Enter A Default Postage Amount
How to Enter a Default Postage Amount How to Enter a To enter a default postage amount: Default Postage How to Log in as Supervisor As supervisor (see p.124 ), select a default rate (see How to Change the Default Rate Amount p.137 ).
Page 58 Choosing a Weighing Type Depending on the options that are installed in your mailing system, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter Weight Manually p.52 . Choosing a Weighing Type Weighing type icon on the screen indicates the selected method and thus the source that provides the weight of the mail piece to the system.
Page 59: How To Change The Weighing Type
Changing the Weighing Type At start-up, the default weighing type is active. Choosing a Weighing Type To change the weighing type (see p.50 ), follow the pro- cedure below. How to Change the Weighing Type How to Change To change the weighing type from the home screen: the Weighing Either: Type...
Page 60: How To Enter Weight Manually
Entering Weight Manually You may have to enter the weight manually if a mail piece exceeds the weighing ca- pacity of your weighing platform. In this latter case, you will typically choose to print the postage on a label to stick onto the mail piece.
Page 61: How To Change The Date On The Imprint
Configuring the Imprint Depending on the current type of imprint, you can modify the elements printed on mail pieces as follows: Changing printed date • Adding a pre-loaded Ad slogan to the left of the imprint • Adding a custom text to the left of the imprint (you must first create it in supervisor •...
Page 62 Select > Date and press [OK] (or type Date advance screen is displayed. Date advance On the screen, you can configure the printed date as follows: To cancel the date, select > No date . To cancel the day in the date, select > No day . - To choose another day, select the corresponding item in the list.
Page 63 Adding Text or Ad Slogan to the Imprint You can add a Text or an Ad Slogan to the imprint, as illustrated below. Imprint with Text Imprint with Ad Slogan...
Page 64: How To Add (Or Cancel) A Text On The Imprint
How to Add (or Cancel) a Text on the Imprint How to Add (or To add a text to the imprint, or to cancel the text: Cancel) a Text on Either: the Imprint Press and type or select the path: >...
Page 65: How To Add (Or Cancel) A Slogan On The Imprint
How to Add (or Cancel) a Slogan on the Imprint How to Add (or To add a slogan to the imprint or cancel the slogan: Cancel) a Slogan Either: on the Imprint Press and type or select the path: > Customize stamp Select >...
Page 66: How To Use An Imprint Memory
Using Imprint Memories If your mail requires different settings such as: specific postal rate • custom text • ad slogan • departement to charge • then the imprint memories are the solution. All your settings are stored in a single memory. Just press Imprint memory key instead of multiple keystrokes to select all the required elements.
Page 67: Complementary Operations
Complementary Operations Complementary Operations Piece Counting This function uses the weighing platform to count a stack of identical mail pieces. How to Count Mail pieces by Weighing How to Count To count mail pieces by weighing: Mail pieces by As a user: Weighing Press and type...
Page 69: Money Operations
Money Operations 4 Money Operations This section describes how you can load and manage money in your mailing system to allow postage operations. Overview ................63 Managing Funds ..............64 How to Check the Meter Funds..................64 How to Add Funds to the Meter ..................65 Unlocking the Meter (Postal Inspection) ......67 How to Unlock the Meter....................
Page 71: Overview
Overview Overview The Postage Meter The Meter, located under the system, handles the funds (or money) in your mailing system. The Meter performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your mailing system is connected to a network or a Connections telephone line (see...
Page 72: Managing Funds
Managing Funds Managing Funds Checking Funds You can check the total postage used and the remaining funds in the Meter at any time, and particularly before mailing sessions, to check that the funds are sufficient to complete your current task. Use the following procedure to display remaining funds.
Page 73: How To Add Funds To The Meter
Adding Funds You can add funds to the mailing system by indicating an amount to add. The mailing system then connects to the Postal Server and validates the operation. How to Add Funds to the Meter How to Add To add funds to the Meter: Funds to the Either: Meter...
Page 74 Funds used / Funds available You can open the screen to check the new values. See also As supervisor, you can set the mailing system to ask for a PIN code for funding: • How to Set/Cancel a Funding PIN Code p.132 .
Page 75: Unlocking The Meter (Postal Inspection)
Unlocking the Meter (Postal Inspection) Unlocking the Meter (Postal Inspection) Manual Call The postal service requires your postage Meter to periodically connect for postal se- curity regulation. If you have not connected your system after a period your system will automatically be deactivated. You have to do a connection within 109 days.
Page 77: Managing Accounts And Access Rights
Managing Accounts and Access Rights 5 Managing Accounts and Access Rights This section describes how you can manage accounts as supervisor to track the postage funds usage and/or set access rights to the mailing system. Accounting and Access Rights Overview ......71 Setting up 'Machine PIN Code ' ...........72 How to activate 'Access control' and set the 'Machine PIN code' ......
Page 79: Accounting And Access Rights Overview
Accounting and Access Rights Overview Accounting and Access Rights Overview Postage Tracking and Access Control Your mailing system allows you to track postage by account/department and provides security features to prevent unauthorized use. Track postage expenditures: the Accounts function • Control user access to the system with PIN codes: the Access Control function.
Page 80: Setting Up 'Machine Pin Code
Setting up 'Machine PIN Code ' Setting up 'Machine PIN Code ' This functionnality is only applicable to systems where Account- ing is not allowed (Account Number = 0). To check your number of accounts or upgrade your system, see Account Level (Optional) p.104 You can set a 'Machine PIN code' to open a session on your mailing system by acti-...
Page 81: Selecting An 'Account Mode
Selecting an 'Account Mode ' Selecting an 'Account Mode ' Introducing the 'Account Modes' In your mailing system, a single 'Account mode' allows you to set up both the Ac- Accounting and Access Rights counts and the Access control functions (see Overview p.71 ).
Page 82: Guidelines To Setup Account Modes
Guidelines to Setup Account Modes Guidelines to Setup Account Modes See also Selecting an 'Account Mode ' p.73 . • Setting up 'No account ' The 'No account' mode provides users with free access to the system (self-service type). This is the default mode in the system. Implementing “No account”...
Page 83: How To Change The Shared Pin Code
Setting up 'No account with access control ' If you want to prevent unauthorized use of the mailing system and do not track ac- counts, use the “No account with access control” mode. This provides a single PIN code for all authorized users. Implementing “No account with access control”...
Page 84 Setting up 'Account ' In the 'Account' mode, users must select an account to process mail. The user can change accounts at any time during mail processing. If only one account is available, the mailing system automatically selects it at start up. Implementing 'Account' 1 Follow the procedure How to Display and Change the 'Account Mode'...
Page 85 Setting up 'Account with PIN Code ' In the 'Account with PIN code' mode, users must select an account and enter the as- sociated PIN code to process mail. The user can change accounts at any time during mail processing. If only one account is available, the mailing system automatically selects it at start up.
Page 86: Selecting An 'Account Mode
Selecting an 'Account Mode' Selecting an 'Account Mode' See also Guidelines to Setup Account Modes p.74 . • How to Display and Change the 'Account Mode' How to Display To display and change the 'Account mode': and Change the How to Log in as Supervisor As supervisor (see p.124 ): 'Account Mode'...
Page 87: Managing The Accounts
Managing the Accounts Managing the Accounts Selecting an Account Mode Account Account with PIN code You can only manage accounts in the mode Before creating accounts , see Setting up 'Account ' p.76 . The maximum number of accounts you can create depends on the model. Account names must be unique within the system.
Page 88: How To Create An Account
Account Management Follow the steps below to create, modify, activate/deactivate or delete accounts. See also Account Parameters p.79 . • Creating an account requires the 'Accounts' or 'Accounts with PIN code' mode to • How to Display and Change the 'Account Mode' be active.
Page 89: How To View / Edit Account Parameters
Editing Accounts Use the procedures below to modify an account name or status. The account number cannot be modified. How to View / Edit Account Parameters How to View / To view or edit an account: Edit Account How to Log in as Supervisor As supervisor (see p.124 ): Parameters...
Page 90: How To Activate / Deactivate An Account
Activating Accounts Deactivated accounts are not visible to users. This function allows you to create accounts in advance and prevent them being used before your account structure is complete. How to Activate / Deactivate an Account How to Activate To activate or deactivate an account: / Deactivate an How to View / Edit Account Parameters Perform procedure...
Page 91: Reports
Reports 6 Reports This section explains how you can get and print out reports for the mailing system usage, funds usage, account usage, etc. Report Overview..............85 Generating Reports ..............86 How to Generate Reports (User) ..................86 How to Generate Reports (Supervisor) ..............
Page 93: Report Overview
Report Overview Report Overview As user or as supervisor, you can get a range of reports to regularly view, print or store information regarding the mailing system usage, funds usage, account expen- ditures, etc. Your mailing system also uploads basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option (please contact your Customer Service).
Page 94: Generating Reports
Generating Reports Generating Reports Generating a report requires to select the desired report and how you want to display or record the report: On screen • On an envelope (or label tape) • On an external printer (if installed) • On a USB memory device.
Page 95: How To Generate Reports (Supervisor)
How to Generate Reports (Supervisor) How to Generate To generate a report: Reports How to Log in as Supervisor As supervisor (see p.124 ): (Supervisor) Press and type or select the path: > Reports How to Generate Reports (User) Resume with the steps in...
Page 96: Postage Data
Postage Data Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data (total items and total postage value). Requirements You have to specify the period for the report (Begin date and End date). •...
Page 97: Funds Data
Funds Data Funds Data Funds Summary Report This report displays information on funds usage since the system has been installed (content is limited to the history available in the Meter). Outputs Screen • Label or envelope • External printer (if installed). •...
Page 98 Funds History Report This report displays the last postage refill operations performed on the system in a selected period. Requirements For this report, you have to be logged in as a supervisor. • Outputs Screen • External printer (if installed) •...
Page 99: Account Data
Account Data Account Data Account List Report This report displays the list of accounts in the system. Requirements Account Account with PIN code The current access control mode has to be • Managing Accounts and Access Rights (see p.69 ) You have to be logged in as supervisor.
Page 100: Single Account Report
Single Account Report This report displays the postal expenditures of one account over a selected period of time. You can select any account from the list. The default period of time is: Begin = 1st day of the current month •...
Page 101 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements The current account mode has to be 'Accounts' or 'Accounts with PIN code' (see •...
Page 102: System Data
System Data System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as the supervisor. • Outputs: External printer • USB memory device. • Fields Imprint default settings (Default Text, Default Ad slogan, Default Rate) Date advance parameters Funds settings (High value, Low Funds) Connections settings (phone numbers)
Page 103: Online Services
Online Services 7 Online Services Online Services for your mailing system allows you to update postal rates, download optional features and use discounted USPS postal services such as e-Services. Online Services Overview.............97 Connecting to Online Services ..........98 How to Call Online Services Manually ................99 How to Call Online Services Manually ..............
Page 105: Online Services Overview
Online Services Overview Online Services Overview The Online Services simplify the use and the update of your mailing system. Online Services features and capabilities include: Online reporting (optional) : the usage of your system is available from your • personal, secure web account, simplifying tracking and reporting of your postage expenses.
Page 106: Connecting To Online Services
Connecting to Online Services Connecting to Online Services Automatic calls Automatic calls To fully benefit from the convenience and power of Online Services, your mailing system should permanently be connected to a network connection or PC Meter link or a live analog telephone line so that it can link to the Online Server automatically whenever required.
Page 107: How To Call Online Services Manually
Manual Calls Manual calls allow you to connect to the Online Server in order to retrieve new infor- mation (update postal rates, ad slogan or messages) or to enable features and options (Scale capacity, number of accounts...). You will be instructed to use this function when rates change if you do not have a rate protection agreement.
Page 108: How To Test The Connection To Online Services
Synchronizing Call This type of call is only for executing a request from Customer Service. This call updates the automatic call schedule of the system and the options (see Options and Updates p.149 ). Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu:...
Page 109 To test the server As a user: Press and type or select the path: > Online Services > Test server How to Log in as Supervisor Or, as supervisor (see p.124 ): Press and type 10.2 or select the path: >...
Page 110: Uploading Statistics (Optional)
Uploading Statistics (Optional) Uploading Statistics (Optional) Automatic calls upload report data to the Online Services server at the end of each month. You can also trigger a manual call to display reports that integrate the latest figures on your Online Services web page. Your system uploads basic statistic data for basic postal expense management reporting.
Page 111: System Online Services
System Online Services System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the mailing system’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.
Page 112: How To Check Your Number Of Accounts
Account Level (Optional) According to the mailing system you ordered, accounts may be not available. It is possible to get accounts or increase their number by upgrading your system. To upgrade your system, please contact your Customer Service. See also Managing Accounts and Access Rights p.69 •...
Page 113: Econfirmation Services (Optional)
eConfirmation Services (Optional) eConfirmation Services (Optional) Service Overview With e-Services, your mailing system can capture and process USPS Delivery Con- firmation , Signature Confirmation , and Certified Mail tracking label numbers. After upload to the Online Server, simply log on your Online Services Web account to monitor all of your USPS Confirmation Service delivery tracking records at a glance, or in detail, in one convenient location.
Page 114 e-Services Customer Profile If you have purchased the E-Services Edition with USPS tracking, on the Online Services web page, you can activate and define your e-mail notifications, as well as enter and maintain e-mail addresses for the notifications. The possible notifications are: Email Daily Report to the email address of the person who is to receive a daily •...
Page 115: The Process In Your Mailroom
How e-Confirmation Service Works You can track mail delivery through the Online Services server because the server is in constant communication with the USPS. The diagram below shows how tracking information flows from your mailroom, through the Online Services server and on to the USPS, and then back to you.
Page 116: How To Process Econfirmation Items Using The Scale
Processing e-Confirmation Items Using your Scale If you plan to use the eConfirmation service frequently, the use of a handheld scanner to scan the tracking labels is recommended. The handheld scanner option is com- patible with the use of a Scale. For information about the optional scanner, please contact your Customer Service representative.
Page 117: How To Display Econf Record List And Details
If printing is cancelled at this stage, the current PIC number can- not be re-used for another mail piece. Press [OK] to start. How to Upload Report You can also upload records manually (see Data to the Online Services Server p.102 ).
Page 118: How To Modify An Econf Record Status
Modifying an e-Confirmation Record You can modify an e-Confirmation in case you decide not to send an item processed with an eConfirmation Service. In this case you have to edit the corresponding record and change its status. Record status: PIC Valid : corresponds to a valid mail with eConfirmation Service to track through •...
Page 119: Pc Meter Link Application
PC Meter Link Application 8 PC Meter Link Application This section describes the PC Meter Link application functionalitites. PC Meter Link Application Overview........113 Funds Management ............115 Online services ..............116 Maintenance ............... 117 Support................118 Settings................119...
Page 121: Pc Meter Link Application Overview
PC Meter Link Application Overview PC Meter Link Application Overview The PC Meter Link application performs all the Mailing System calls to servers by using the internet connection of your PC. This application allows you to trigger manual calls to servers from your PC for: Funds management •...
Page 122 PC Meter Link application status of connection The PC Meter Link application status of connection appears in the System Tray with the following pictograms: to notify an alert, a warning, an error. • to notify that all connections are available. •...
Page 123: Funds Management
Funds Management Funds Management This section describes functions related to calls for adding and managing funds in the Mailing System. The Funds Management screen allows you to: Display remaining funds in your Mailing System • Add funds to your Mailing System •...
Page 124: Online Services
Online services Online services This section describes functions related to calls for Online Services. The Online Sevices screen allows you to: Generic call • Upload statistics • Upload eConfirmation records •...
Page 125: Maintenance
Maintenance Maintenance This section describes functions related to calls for the Mailing System maintenance (diagnostics, software download, etc). The Maintenance screen allows you to: Resynchronize your Mailing System • Backup settings to save your Mailing System settings • Download Mailing System software •...
Page 126: Support
Support Support This section describes functions related to PC Meter Link application software and support. It also gives access to the Mailing System user guide. The Support screen allows you to: Access the customer knowledge base • Display the current PC Meter Link software version •...
Page 127: Settings
Settings Settings This section describes the settings of the PC Meter Link application that you can manually modify The Settings screen allows you to: Modify Call Reminder Alerts before a scheduled call • Modify Call Reminder Alerts after a missed call •...
Page 129: Configuring Your Mailing System
Configuring your Mailing System 9 Configuring your Mailing System This section describes the general settings you can apply to your mailing system. Some of them can be managed directly by all users whereas most of them require access as supervisor . Settings Overview...............
Page 130 9.10 Imprint Memories ..............141 How to Create an Imprint Memory.................142 How to Edit / Modify an Imprint Memory................142 How to Delete an Imprint Memory .................143 9.11 Connection Settings............144 How to Select a Postal/Online Services Connection.............145 How to Set LAN (High-speed Internet) Parameters ............146 How to Set PC Meter Link Parameters................146 How to Set the Analog Modem Parameters ..............147 9.12...
Page 131: Settings Overview
Settings Overview Settings Overview This section describes two types of settings: User settings , that only last as long as the user who applies them is logged in • Supervisor settings , sets the default or permanent characteristics of your mailing •...
Page 132: Logging In / Out As The Supervisor
Logging in / out as the Supervisor Logging in / out as the Supervisor You need to be logged in as supervisor to configure the mailing system and perform functions such as managing accounts and access rights, generating certain reports, etc.
Page 133: Changing The Display Language
Changing the Display Language Changing the Display Language You can choose a language among those available in the mailing system for your mailing session (3 languages maximum). How to Change the Display Language How to Change To change the current display language: the Display As a user: Language...
Page 134: Adjusting The Display Contrast
Adjusting the Display Contrast Adjusting the Display Contrast You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast How to Adjust To adjust the display contrast: the Display As a user: Contrast Press and type...
Page 135: System Time-Outs
System Time-outs System Time-outs As user or as supervisor, you can change the following system time-outs: 'Sleep time-out': period of inactivity after which the system automatically turns to • 'Sleep mode'. 'Soft off time-out': period of inactivity after which the system automatically turns to •...
Page 136: How To Change The 'Soft Off Time-Out' (User)
How to Change the 'Soft off time-out' (User) How to Change To change the 'Soft off time-out': the 'Soft off time- As a user: out' (User) Press and type 2.3.2 or select the path: > Job settings > Time-out settings > Soft off time-out Soft off time-out screen is displayed.
Page 137: How To Change The 'Soft Off Time-Out' (Supervisor)
Press [OK] to validate. Timeout settings screen is displayed. How to Change the 'Soft off time-out' (Supervisor) How to Change To change the Soft off time-outs: the 'Soft off time- How to Log in as Supervisor As supervisor (see p.124 ) out' (Supervisor) Press and type...
Page 138: Funds Warnings
Funds Warnings Funds Warnings Possible type of funds warning: High value • The mailing system warns you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from acci- dentally printing high postage amounts. Low funds threshold •...
Page 139: How To Set The Low-Funds Threshold
Low funds threshold How to Set the Low-Funds Threshold How to Set the To set a low-funds threshold: Low-Funds How to Log in as Supervisor As supervisor (see p.124 ): Threshold Press and type 3.4.1 or select the path: > Default user settings > Funds settings > Low funds threshold —...
Page 140: Funding Pin Code
Funding PIN Code Funding PIN Code You can create a funding PIN code to control access to only those who are au- Money Operations thorized to add postage. (see p.61 ). How to Set/Cancel a Funding PIN Code How to Set/ To set a funding PIN code: Cancel a How to Log in as Supervisor...
Page 141: Weighing Settings
Weighing Settings Weighing Settings The weighing settings include: Zeroing the weighing platform • Setting the GEO code that corresponds to the geographical location of the mailing • system. Zeroing the Weighing Platform You can reset the weighing platform in the following ways: Set to zero : resets the weight to zero •...
Page 142: How To Change The Geo Code
GEO Code The Weighing Platform (option) provide mail piece weights that have to be corrected according to the geographical location of the mailing system, as weights can change with altitude and latitude. The correcting geodesic code may be entered: Automatically with Online Services •...
Page 143 Figure 1 : Latitudes...
Page 144 Figure 2 : GEO codes from latitude and altitude...
Page 145: Imprint Default Settings
Imprint Default Settings Imprint Default Settings The settings of the imprint 'by default' (applied to all user sessions) include: Imprint default settings : default rate, text and ad slogan • Fractional mode : enables fractional values for manually entered postage •...
Page 146: How To Change The Default Text
How to Change the Default Text How to Change To change the default text: the Default Text How to Log in as Supervisor As supervisor (see p.124 ): Press and type 3.3.1 or select the path: > Default user settings > Default imprint parameters > Text Select the Default text from the list.
Page 147: How To Set The Automatic Date Advance Function
Automatic Date Advance The Auto Date -Advance function automatically proposes, at a preset time, to change the date printed on mail pieces to the next 'working day' date. Example : you can set the system to change dates at 17:00 hours, and set Saturdays and Sundays to be non-working days.
Page 148: How To Activate / Deactivate Fractional Postage Values
Fractional Setting The fractional setting enables users to type fractional values when manually entering postage. Otherwise, the fractional value is always zero. How to Activate / Deactivate Fractional Postage values How to Activate To activate / deactivate fractional postage: / Deactivate How to Log in as Supervisor As supervisor (see p.124 ):...
Page 149: Imprint Memories
Imprint Memories 9.10 Imprint Memories The Imprint Memories are presets for imprint types that the users of the system can Using quickly recall to save time and benefit from a simpler system operation (see Imprint Memories p.58 ). As supervisor, you can create, edit/modify and delete the Imprint Memories. Each Imprint Memory is identified by a name and a number.
Page 150: How To Create An Imprint Memory
Managing Imprint Memories Follow the procedure below to create an Imprint memory. How to Create an Imprint Memory How to Create To create an Imprint memory: an Imprint How to Log in as Supervisor As supervisor (see p.124 ): Memory Press and type or select the path:...
Page 151: How To Delete An Imprint Memory
How to Delete an Imprint Memory How to Delete To delete an Imprint memory: an Imprint How to Log in as Supervisor As supervisor (see p.124 ): Memory Press and type or select the path: > Predefined imprint management Select an Imprint memory in the list of the memorized Imprint memories.
Page 152: Connection Settings
Connection Settings 9.11 Connection Settings Connection to the Postal Services or Online Services To add funds or access Online Services, the mailing system can use the following connections: A PC Meter Link application with an Internet access • An Internet access through a high-speed Internet Connection (e.g. DSL, Cable •...
Page 153: How To Select A Postal/Online Services Connection
How to Select a Postal/Online Services Connection How to Select a To select the postal/Online Services connection: Postal/Online How to Log in as Supervisor As supervisor (see p.124 ): Services Press and type or select the path: Connection > Communication Settings > Type of connection Type of connection screen is displayed.
Page 154: How To Set Lan (High-Speed Internet) Parameters
LAN Settings LAN settings can only be performed if the system is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters How to Set LAN To set the parameters of the LAN : (High-speed In- How to Log in as Supervisor As supervisor (see p.124 ): ternet) Pa-...
Page 155: How To Set The Analog Modem Parameters
Analog Telephone Line and Modem Settings These settings include the modem parameters, telephone number and prefix that the Money Op- mailing system calls to fund the meter or connect to Online Services (see erations p.61 ). How to Select a Make sure the telephone line is selected: see Postal/Online Services Connection p.145 .
Page 156: Time And Date Management
Time and Date Management 9.12 Time and Date Management Daylight Savings Time Transitions The mailing system normally auto-adjusts to Daylight Savings Time . However, if a manual adjustment is necessary, you can use either of the following procedures to correct the mailing system time: How to Unlock the Meter As user: p.67...
Page 157: Options And Updates
Options and Updates 10 Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional texts or ad slogans. 10.1 Options and Updates Process..........151 How to Access the Options and Updates Menu ..........
Page 159: Options And Updates Process
Options and Updates Process 10.1 Options and Updates Process You can update your mailing system by: Adding new options, such as increasing the maximum number of accounts • Adding enhanced online postal expense management or USPS E-services • Update postal Rates •...
Page 160: Using The Mailbox
Using the Mailbox 10.2 Using the Mailbox The mailbox allows you to receive messages from the mailing system or from customer service via the server. On the home screen, an icon indicates that the mailbox contains unread messages. Mailbox list screen indicates unread messages and allows you to delete read messages.
Page 161: How To Delete Your Messages
How to Delete your Messages How to Delete As supervisor (see How to Log in as Supervisor p.124 ): your Messages Press and type or select the path: > Mailbox Mailbox screen is displayed. Select a message and press [OK] . Delete Select to erase the message.
Page 162: Managing Options
Managing Options 10.3 Managing Options Consulting the Option List The option list includes the options actually loaded into your mailing system and in- dicates the options that are activated. You can also display details for each option. For more information about the options you can add to your mail- ing system, please contact customer service.
Page 163: How To Load New Options
Activating New Options Process for Activating Options You can activate new options by connecting the mailing system to Online Services server. New available options are automatically downloaded into your mailing system and activated. Contact customer service to have new options ready for down- loading on the Online Services server.
Page 164: Managing Custom Text Messages
Managing Custom Text Messages 10.4 Managing Custom Text Messages You can enhance your mail and increase the “openability” of your mail by adding custom text messages to the left of the imprint. As supervisor, you can: Add custom text messages (and create a name for menu selection) •...
Page 165: How To Add A New Text Message
Editing Text Use the procedures below to create, modify or delete texts. How to Add a New Text Message How to Add a To add a new message: New Text How to Display the List of Text Display the list of text. See Messages p.156 .
Page 166: Managing Slogan S
Managing Slogan s 10.5 Managing Slogan s The Slogans are graphical images you can add on the left hand side of the imprint on mail pieces. As supervisor, you can: Display the slogan list • Rename or delete slogans • Download new slogans.
Page 167: How To Modify Or Delete A Slogan
Modifying the List of Slogans The procedure below allows you to change the menu name of a slogan or to delete a slogan from the list. How to Modify or Delete a Slogan How to Modify To modify or delete a slogan: or Delete a How to Display the List of Display the list of slogans (see...
Page 168: Managing Postal Rates
Managing Postal Rates 10.6 Managing Postal Rates Your mailing system uses rate tables to calculate postage amounts. As supervisor, you can: Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. •...
Page 169: How To Download New Postal Rates
Downloading New Postal Rates The procedure below allows you to download new rate tables. How to Download New Postal Rates How to To download new rates: Download New How to Check the Rate Display the list of rate tables (see Updates p.160 above).
Page 170: Updating System Software
Updating System Software 10.7 Updating System Software Occasionally it will be requested that you download new software for your mailing system. The software package may include feature enhancements or updates. Also, if you purchase an additional service, you may be required to download the software to support this new service.
Page 171 After downloading The mailing system indicates it has to be re-started. Disconnect and reconnect the mailing system power cord Connections (see p.18 ). After restarting, the mailing system calls the server to confirm installation. The mailing system is ready for use with the new software. No information is lost during the updating process: your data and settings remain unchanged.
Page 173: Maintaining Your Mailing System
Maintaining your Mailing System 11 Maintaining your Mailing System This section contains important information about the maintenance of your mailing system in order to keep it in good condition. 11.1 Maintaining the Ink Cartridge ........... 167 How to Display Ink Level and Cartridge Data ............... 168 How to Display Ink Level and Cartridge Data ...............
Page 175: Maintaining The Ink Cartridge
Maintaining the Ink Cartridge 11.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the mailing system and contains fluorescent red ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.
Page 176: How To Display Ink Level And Cartridge Data
Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date • Best before Also check the date on the cartridge box.
Page 177: How To Align The Print Heads
Aligning the Printing Head Align the printing head if there is a gap between the top and the bottom of the imprints. The system requires you to align the printing head after each car- tridge change. How to Align the Print Heads How to Align the To align the print heads: Print Heads...
Page 178 Observe the pattern and use the up/down keys to select the letter that corresponds to the straightest and complete vertical line (here Press [OK] to validate. Press to go back to the ink cartridge menu after ali- gnment is completed.
Page 179: How To Clean The Printing Head Automatically
Cleaning the Printing Head If the printing on envelopes or labels looks unclear or dirty in some way, clean the printing head to restore the head condition. How to Clean the Printing Head Automatically How to Clean To clean the printing head automatically: the Printing As a user: Head Automa-...
Page 180: How To Change The Ink Cartridge
Changing the Ink Cartridge Power supply must be plugged in to move the ink cartridge to the 'replacement' position. How to Change the Ink Cartridge How to Change As a user: the Ink Cartridge Press and type 12.3 or select the path: >...
Page 181 Remove the protective strips from the new ink cartridge. Insert the new ink car- tridge, and then push it forward until it stops. Put the blue lever back into place. Close the cover. Press [OK] to validate.
Page 182: Maintenance Processes
Maintenance Processes 11.2 Maintenance Processes These processes are only to be completed on request from by Customer Service. Check that your mailing system is connected to the LAN or to a telephone line before starting. How to Log in as Supervisor p.124 ): As supervisor (see Press...
Page 183: How To Update Your Registration
Press [OK] . Installation process Select (or type Enter or select the required parameters on each screen and press [OK] . Press [OK] to complete the installation process and return to the supervisor main menu. After installing your mailing system, you will want to add funds to the PSD so you can Adding Funds begin to process mail.
Page 185: Troubleshooting
Troubleshooting 12 Troubleshooting This section helps you solve problems you may encounter while using your mailing system. 12.1 Weighing Problems ............179 12.2 Diagnostics and System Data ..........180 How to Access the Diagnostic Function................ 180 How to Display the Software Data ................181 How to Display Hardware Data..................
Page 187: Weighing Problems
Weighing Problems 12.1 Weighing Problems The Weighing Platform does not Weigh Properly The system does not seem to display a correct weight. Display – — lb _._oz indicates a weighing error. Check the weighing device as follows. Possible causes Actions Use a solid and steady table: There are vibrations or air drafts in the weighing area.
Page 188: Diagnostics And System Data
Diagnostics and System Data 12.2 Diagnostics and System Data Diagnostics This section allows you to find the cause of an issue or breakdown of the system, under the supervision of your customer service. The system performs self-tests to diagnose the system and generates corresponding reports.
Page 189: How To Display The Software Data
System Data As supervisor, you can display data about: Software (Meter#, Loader, OS, PACK, XNDF DATA, language, variant). • Hardware (system) (P/N of the base and the Meter). • Events occurred in the system (errors, Meter events and server connection •...
Page 190: How To Display The Error Lists
How to Display the Error Lists How to Display To display the error lists: the Error Lists How to Log in as Supervisor As supervisor (see p.124 ): Press and type 7.1.3 or select the path: > Maintenance > System info > Error list Select the >...
Page 191: Specifications
Specifications 13 Specifications This sections contains the main specifications of your mailing system. 13.1 Mail Specifications ............. 185 13.2 General Specifications ............186 13.3 Weighing platform ............. 187...
Page 193: Mail Specifications
Mail Specifications 13.1 Mail Specifications Envelope Basic Characteristics Envelope Dimensions (note: the Your mailing system can handle envelope & flap sizes as illustrated below illustration is not drawn to Scale) Envelope Thickness 0.008" 0.63"...
Page 194: General Specifications
General Specifications 13.2 General Specifications Dimensions (Width x Length x Height) 8.58" x 12.44" x 7.64" • Weight 8 lb 3 oz • Power Frequency: 60 Hz • Max. current rating (full configuration): 2.5 A • Power supply: 120 V (+6% -10%) 3 wire grounded circuit •...
Page 195: Weighing Platform
Weighing platform 13.3 Weighing platform Max capacity: 2lb (standard), 5lb (optional)
Page 197 Index Imprint memory 15 Access Control 71, 72 Ink 32 Access Rights 71 Ink Level 168 Account 15, 76, 80 Ink Management 103 Account Level 104 Ink cartridge 14, 167, 172 Account Parameters 79 Account with PIN Code 77 Ad slogan 15, 55 Machine PIN code 71, 72 Automatic Date Advance 139 Mail Path 13...
Page 198 Rezero 133 Standard weighing 37 Running Mail 39, 42 Synchronizing Call 100 Selecting a Rate 46 Text 55 Session 29 Type of Imprint 31 Single Account 92 Sorting Mail 28 Specifications 186 Weighing mode 15 Standard 33 Work Session 29...

Hasler im-280 User Manual

Table of Contents

2 Meet Your Mailing System

3 Processing Mail

The Different Types of Imprint

Preparing and Starting Your Work Session

Processing [Standard] Mail

Printing [Received] for Incoming Mail

Settings Details

Complementary Operations

4 Money Operations

Overview

Managing Funds

Unlocking the Meter (Postal Inspection)

5 Managing Accounts and Access Rights

Accounting and Access Rights Overview

Setting up 'Machine PIN Code

Selecting an 'Account Mode

Guidelines to Setup Account Modes

Selecting an 'Account Mode

Managing the Accounts

6 Reports

7 Online Services

Online Services Overview

Connecting to Online Services

Uploading Statistics (Optional)

System Online Services

Econfirmation Services (Optional)

8 PC Meter Link Application

9 Configuring Your Mailing System

Settings Overview

Logging in / out as the Supervisor

Changing the Display Language

Adjusting the Display Contrast

System Time-Outs

Funds Warnings

Funding PIN Code

Weighing Settings

Imprint Default Settings

Imprint Memories

Connection Settings

Time and Date Management

10 Options and Updates

Options and Updates Process

Using the Mailbox

Managing Options

Managing Custom Text Messages

Managing Slogan S

Managing Postal Rates

Updating System Software

11 Maintaining Your Mailing System

12 Troubleshooting

13 Specifications

Quick Links

Chapters

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Questions and answers

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Summary of Contents for Hasler im-280