Covering Extension; Custom Service - Panasonic KX-TVM50 Feature Manual

2.2 System Features

2.2.15 Covering Extension

Description
Forwards calls to a second extension when the first extension's subscriber is not available to take the
call. The caller can also access the Covering Extension by pressing [0] while a Personal Greeting is
being played, or while leaving a message.
Programming Manual References
"Covering Extension" in 2.1.3 Mailbox Parameters
Subscriber's Manual References
5.3 Assigning Your Covering Extension

2.2.16 Custom Service

Description
Allows callers to perform specific functions by pressing dial buttons on their telephones while listening
to voice guidance (Custom Service Messages). Custom Services allow callers to connect themselves
to an extension, mailbox, Mailbox Group, operator, fax machine, etc., without the assistance of an
operator.
Custom Service Messages ("Press 1 for Sales, press 2 for Service...", etc.) can be recorded by the
System Administrator or the Message Manager, and can be recorded in several languages if needed.
The System Administrator can create a maximum of 100 Custom Services.
Common uses for Custom Services include:
– callers press a button to connect themselves with the desired destination
– callers press buttons to navigate through a series of other Custom Services before being
connected with the desired destination
– callers enter PIN numbers to connect themselves with the desired destination (PIN Call Routing)
– callers enter the first few letters of the desired parties (Dial by Name) to connect themselves with
the desired destination
Programming Manual References
2.7.8 Custom Service Report
2.4.4 Custom Service
Feature Manual References
"Recording Menus and Voice Labels" in 3.2.6 Recording Messages
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