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Canon GP215 Service Handbook

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SERVICE
HANDBOOK
REVISION 0
FY8-23AM-000
JULY 1996
COPYRIGHT © 1996 CANON INC.
CANON GP215/200 REV.0 JULY 1996 PRINTED IN JAPAN (IMPRIME AU JAPON)

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  • Page 1 SERVICE HANDBOOK REVISION 0 FY8-23AM-000 JULY 1996 COPYRIGHT © 1996 CANON INC. CANON GP215/200 REV.0 JULY 1996 PRINTED IN JAPAN (IMPRIME AU JAPON)
  • Page 2 IMPORTANT THE INFORMATION CONTAINED HEREIN IS PUBLISHED BY CANON, INC., JAPAN, AND IS FOR REFERENCE USE ONLY. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL MACHINE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. ANY QUESTIONS REGARDING INFORMATION CONTAINED HEREIN SHOULD BE DIRECTED TO THE COPIER SERVICE DEPARTMENT OF THE SALES COMPANY.
  • Page 3 Guide To Tables In this Handbook, work procedures are given in the form of tables instead of flow charts used general- ly. Familiarize yourself by studying the example below. EX. AC power is absent. Cause/Fault Step Check Answer Remedies Power plug Is the power plug connected to Connect the power plug the power outlet?

  • Page 5: Table Of Contents

    CONTENTS CHAPTER 1 MAINTENANCE AND INSPECTION IMAGE BASIC ADJUSTMENT POINTS TO NOTE FOR SCHEDULED PROCEDURE..........1-1 SERVICING ..........1-2 CHAPTER 2 STANDARDS AND ADJUSTMENTS MECHANICAL .........2-1 ELECTRICAL SYSTEM......2-10 CHAPTER 3 TROUBLESHOOTING IMAGE PROBLEMS INITIAL CHECKS ........3-1 TROUBLESHOOTING IMAGE SAMPLE IMAGE FAULTS .......3-4 FAULTS............3-5 CHAPTER 4 TROUBLESHOOTING MALFUNCTIONS E000 (Fixing temperature fails to rise.) ...4-1...
  • Page 6 32. The scanner fails to move forward/in OFF............4-22 reverse...........4-19 38. The Jam message fails to turn OFF..4-22 33. The pre-exposure lamp fails to turn ON. .4-20 39. The Add Toner message fails to turn 34. The scanning lamp fails to turn ON..4-20 OFF.

  • Page 7: Chapter 1Maintenance And Inspection

    CHAPTER 1MAINTENANCE AND INSPECTION A. Image Basic Adjustment Procedure Clean the primary charging roller/transfer Service mode (*3*) charging roller. • To clean the primary/transfer charging Set 'DENS-ADJ' to'5' roller, execute 'roller cleaning' under adjustment/cleaning' in user mode. Are there vertical lines (white,black)? Service mode (*4*) Clean the separation static eliminatir.

  • Page 8: B. Points To Note For Scheduled Servicing

    B. Points to Note for Scheduled Servicing Optical assembly Part Tools/solvents Work/remarks Part Tools/solvent Work/remarks Copyboard glass Alcohol Cleaning Lens Blower brush Cleaning Original saize sensor Blower brush Cleaning Dust-proofing glass Blower brush Cleaning Scanning lamp Lint-free paper Dry wiping Reflecting plate Blower brush As necessary, dry...

  • Page 9: Chapter 2 Standards And Adjustments

    STANDARDS AND ADJUSTMENTS CHAPTER 2 STANDARDS AND ADJUSTMENTS A. Mechanical Otherwise, perform the following: 1) Slide out the cassette to be adjusted. 2) Remove the two screws q, and remove the Image Leading Edge Margin horizontal registration adjustment assembly. (REGIST; registration roller ON timing) Select ‘REGIST’...
  • Page 10 STANDARDS AND ADJUSTMENTS Caution: Left/Right Registration To adjust, try so that the L-shaped notch on (rear/front) on the 2nd Side of the inside of the horizontal plate and the Two-Sided/Overlay Copies appropriate scale notch match. Check to make sure that the printing position of the image on the second side of a two- sided/overlay copy is 2.5 ±2.0 mm.

  • Page 11: Routing The Scanner Drive Cable

    STANDARDS AND ADJUSTMENTS Routing the Scanner Drive Cable Route the cable in the order indicated (q through o), and adjust the mirror position as shown on the following page. Loosen the set screws to free the pulley rotation. Set screws Put the steel ball into the hole of the pulley.
  • Page 12 No. 2/No. 3 mirrors) Caution: Caution: Use the mirror positioning tool FY9-3009- 040. Use it after relocating the pins. Initial pin positions (FY9-3009-040) Pin positions adapted to GP215/GP200 Figure 2-208 Attach the longest pin Attach the shortest pin <Rear>...
  • Page 13 STANDARDS AND ADJUSTMENTS 1) Loosen the metal fixing of the scanner cable by turning the screw. 2) Set the mirror positioning tool (adapted as shown) to the No. 1 mirror mount and the No. 2 mirror mount. For rear For front Figure 2-209 3) Install the metal fixing of the scanner cable to the No.
  • Page 14 STANDARDS AND ADJUSTMENTS Installing the Scanning Lamp Attaching the Timing Belt of the Multifeeder Assembly Install the scanning lamp with the following in mind: 1) Butt the side plate of the multifeeder against 1. Make sure that the side with the manufactur- both ends (section A;...
  • Page 15 STANDARDS AND ADJUSTMENTS Installation of the Multifeeder Positioning the Delivery Pick-Up Roller Assembly Paper Deflecting Plate Solenoid (SL5) Install the multifeeder pick-up roller q so that the side with a cross w on the collar is toward the 1) Remove the delivery assembly. rear.
  • Page 16 STANDARDS AND ADJUSTMENTS When Replacing the Drum Positioning the Developing Unit Assembly Magnetic Seal When replacing the drum unit, record the date To install the magnetic seal, butt it against the and the latest counter reading in the label shown, opening assembly.
  • Page 17 STANDARDS AND ADJUSTMENTS Installing the Developing Positioning the Primary Roller Assembly Blade Cleaning Solenoid (SL1) The blade is adjusted at the factory to ensure Adjust so that the section shown of the prima- high accuracy when the blade and the blade ry roller cleaning solenoid (SL1) is 4.0 ±0.2 mm.

  • Page 18: B. Electrical System

    STANDARDS AND ADJUSTMENTS B. Electrical System When Replacing major Parts Steps Item Service mode Before replacing the *4* PRM_PRNT 1) Print out all registration data (one-touch dialing, speed image processor PCB (effective only if equipped with fax function) dialing, user data list, etc.; effective only if equipped with fax functions).
  • Page 19 STANDARDS AND ADJUSTMENTS Part Service mode Steps Composite power supply *3* (Enter the values 1) Enter the values recorded on recorded on the label.) the label attached to the *4* Shading auto correction composite power supply *4* PD density auto correc- PCB under the appropriate tion items on the 3rd page in ser-...
  • Page 20 STANDARDS AND ADJUSTMENTS 2) Insert the door switch actuator into the door Shading Auto Correction switch assembly. 3) Push the service switch with a hex key. • There are two types of shading auto cor- • ‘$’ will be indicated in the upper left corner rection: for servicing and for factory/R&D.
  • Page 21 STANDARDS AND ADJUSTMENTS 4) Press the * key twice. Copy Density Auto Correction • The Service Mode Menu screen will appear. • There are three types of copy density auto correction: execute the three types as a single set. (You must have executed ‘shad- <SERVICE MODE>...
  • Page 22 STANDARDS AND ADJUSTMENTS 13) Select either ‘MULTI’, ‘CASSETTE1’, or ‘CAS- 18) Press ‘DENSITY SAMPLING’ to highlight; SETTE2’. then, press the OK key. (Press the appropriate item to select so that • The scanner makes 13 scans. the cursor ( ) points to the item.) 19) At the end of the operation, check to make 14) Generate a PD pattern print.
  • Page 23 STANDARDS AND ADJUSTMENTS 11) Check that the value of ‘AD’ is indicated; then, Registering the Multifeeder press ‘A4R’ to highlight, and press the OK Paper Width Basic Values key. • The value will be registered under ‘A4R’. You must register the multifeeder paper width 12) Set A4 paper in the multifeeder, and adjust basic values whenever you have replaced the the side guide to A4.
  • Page 24 STANDARDS AND ADJUSTMENTS 4) Press the * key twice. Shading Auto Correction • The Service Mode Menu screen will appear. • There are two types of shading correction: for servicing and for R&D/factory. (Use the 3rd screen in *4*; do not use shading auto <SERVICE MODE>...
  • Page 25 STANDARDS AND ADJUSTMENTS 8) Press ‘AUTO SHADING START’ on the LCD Updating to highlight; then, press the OK key. • ‘shading auto correction’ will be executed. • Replace the ROM DIMM (double inline 9) A beep will be sounded while the lamp is memory module) on the image processor being adjusted (with the screen indicating or update it by downloading as discussed.
  • Page 26 STANDARDS AND ADJUSTMENTS Installing the ROM DIMM b. Downloading 1) Insert the ROM DIMM into the slot at an Tools Required angle. • PC (The utility program for upgrading and the new program to be written to the ROM DIMM must have been installed in advance.) •...
  • Page 27 STANDARDS AND ADJUSTMENTS 6) Press the Page key to bring up the Downloading screen. *4* FUNCTION 13 CANCEL IP DOWN LOAD JUMP PRCON DOWN LOAD – Figure 2-239 7) Press ‘IP DOWNLOAD’ on the screen to high- light; then, press the OK key. •...
  • Page 28 STANDARDS AND ADJUSTMENTS AE Adjustment The machine’s AE (auto density adjustment) mode may be either “priority on speed mode” or “priority on image quality mode.” Each of these modes may be adjusted in service mode, and the concepts used for the modes are as follows: 1.
  • Page 29 STANDARDS AND ADJUSTMENTS 2. Priority on Image Quality Mode a. AE_SLOP For priority on image quality mode, an AE table is selected based on a study of the original density his- togram prepared during a pre-scan. The slice level distinguishing the data into text (black) and background (white) can be adjusted under ‘AE_SLOP’...
  • Page 30 STANDARDS AND ADJUSTMENTS Checking the Photointerrupters The photointerrupters may be checked either using a conventional tester or using service mode. 1. Using a Tester 1) Set the tester range to 12 VDC. 2) Connect the tester probe to GND (0 VDC) of the DC controller PCB. 3) Make checks as instructed.
  • Page 31 STANDARDS AND ADJUSTMENTS Name Multifeeder paper Pre-registration Fixing assembly sensor (MFPD) paper sensor delivery paper sen- (PDP1) sor (PDP3) Tester probe J113-A11 J113-A5 J109-6 Service mode DC PA0-bit2 DC PA0-bit3 DC PA0-bit5 Make checks; nor- Place paper on the Open the right door Put copy paper over mal if as indicated.
  • Page 32 STANDARDS AND ADJUSTMENTS PS11 PS12 PS13 Name Pre re-pick up paper Duplexing unit inlet Delivery sensor sensor (PDP5) paper sensor (PDP7) (PDP6) Tester probe J103-2 J105-B2 J105-A2 Service mode DC PC0-bit0 DC PC0-bit1 DC PC0-bit2 Make checks; nor- Move the sensor flag Move the sensor Move the sensor flag mal if as indicated.
  • Page 33 Isolating the PCBs (printer image fault) The printer image is faulty. Is the Network Interface Board (NIB) installed? Make a copy using the copier Is the FAX Board only. installed? Execute NIB test printing. Is the copy image normal? Print out the test print/font Execute FAX test printing: Is the test print •...
  • Page 34 Isolating the PCBs (FAX image fault) A printer image is faulty. Execute FAX test printing: Make a copy using the • trial shot copier only. • VIDEO TEST Is the copy image normal? Is the test print image normal? Execute test printing in Re-connect the CORE/IP service mode.
  • Page 35 Test Printing ♦Image Processor PCB Test Printing ♦FAX Board Test Printing ♦Printer Board Font List (600/300 dpi) Analog Image processor PCB CORE/IP Board FAX Board Analog Analog Image processor PCB CORE/IP Board FAX Board Image processor PCB CORE/IP Board FAX Board processor Mother- processor...

  • Page 37: Chapter 3 Troubleshooting Image Problems

    Check if the paper is of a type recommended Make the above checks to see if the site meets by Canon. the requirements. b. Check if the paper is moist. Try making copies using fresh paper.
  • Page 38 TROUBLESHOOTING IMAGE PROBLEMS 3–2...
  • Page 39 TROUBLESHOOTING IMAGE PROBLEMS 3–3...
  • Page 40 B. Image Fault Samples 3–4...
  • Page 41 TROUBLESHOOTING IMAGE PROBLEMS C. Troubleshooting Image Faults The copy is too light. (halftone only) Cause Step Checks Yes/No Action Perform the Image Adjustment End. Basic Procedure. Is the prob- The image will become appre- lem corrected? ciably light if the pattern print Is the pattern print placed in is placed in reverse (left/right) reverse (left/right) orientation?
  • Page 42 TROUBLESHOOTING IMAGE PROBLEMS The copy is too light. (including solid black) Cause Step Checks Yes/No Action Perform the Image Adjustment End. Basic Procedure. Is the prob- The image will become appre- lem corrected? ciably light if the pattern print is placed in reverse (left/right) ori- entation.
  • Page 43 TROUBLESHOOTING IMAGE PROBLEMS The copy is too light. (overall, considerably) Cause Step Checks Yes/No Action Perform the Image Adjustment End. Basic Procedure. Is the prob- The image will become appre- lem corrected? ciably light if the pattern print is placed in reverse (left/right) orientation.
  • Page 44 TROUBLESHOOTING IMAGE PROBLEMS The copy is foggy. (overall) Cause Step Checks Yes/No Action Scanner (dirt) Clean the scanning lamp, End. reflecting plate, mirror, lens, and dust-proofing glass. Is the problem corrected? Perform the Image Adjustment End. Basic Procedure. Is the prob- lem corrected? Execute ‘FUNCTION 15’...
  • Page 45 TROUBLESHOOTING IMAGE PROBLEMS The copy has vertical fogging. The copy has black lines. (vertical, thick, fuzzy) Cause Step Checks Yes/No Action Primary charg- Clean the charging roller in End. ing roller user mode. Is the problem cor- rected? Scanner (dirty) Clean the mirror, lens, and End.
  • Page 46 TROUBLESHOOTING IMAGE PROBLEMS The copy has black lines. (vertical, thin) Cause Step Checks Yes/No Action Exposure sys- Generate a test print using ‘L- The scanner system may be TEST2’ in service mode (*4*). faulty. Does the generated copy have Clean the No. 1 through No. 3 black lines? mirrors.
  • Page 47 TROUBLESHOOTING IMAGE PROBLEMS The copy has white spots. (vertical) The copy has white lines. (vertical) Cause Step Checks Yes/No Action Exposure sys- Execute ‘L-TEET1’ in service Go to step 7. mode (*4*). Are there white lines in the generated image? Transfer charg- Is there dirt or foreign matter Clean the transfer charging...
  • Page 48 TROUBLESHOOTING IMAGE PROBLEMS The copy has white spots. (horizontal) Cause Step Checks Yes/No Action Developing Execute ‘L-TEST’ in service Go to step 4. assembly mode (*4*). Are there white spots in the images? Developing Is the problem noted at inter- 1.
  • Page 49 TROUBLESHOOTING IMAGE PROBLEMS The back of the copy is soiled. Cause Step Checks Yes/No Action Turn off the main power switch Go to step 0. while copy paper is moving through the feeding assembly. Is the back of the copy paper soiled at this time? Transfer guide Is the voltage between the...
  • Page 50 3rd row from top). • Thick paper icon 3) Advise the user to use and select this cassette for thick paper. Is Canon-recommended paper Make a check using recom- used? mended paper. If the results are good, advise the user to use recommended paper.
  • Page 51 TROUBLESHOOTING IMAGE PROBLEMS The copy has a displaced leading edge. Cause Step Checks Yes/No Action Is the feeder used? Correct the problem by refer- ring to the Service Manual for the feeder. Original Is the original set correctly? Place the original correctly. Pick-up roller, Is the pick-up/feeding/separa- Check the rollers;...
  • Page 52 TROUBLESHOOTING IMAGE PROBLEMS The copy has blurred images. Cause Step Checks Yes/No Action Scanner drive Does the cable on the cable 1. Re-route the cable. cable pulley become twisted or frayed 2. Replace the cable. while the scanner is moving? Scanner rail Move the No.
  • Page 53 TROUBLESHOOTING IMAGE PROBLEMS The copy has horizontal fogging. Cause Step Checks Yes/No Action Is the problem noted at the Go to step 4. same location on all copies made in Direct? Scanning lamp, Does the scanning lamp flicker Check the scanning lamp, Composite while the scanner is moving composite power supply PCB...
  • Page 54 TROUBLESHOOTING IMAGE PROBLEMS The copy has poor sharpness. Cause Step Checks Yes/No Action Is a printed photo (consisting of Advise the user that moire may dots) copied in photo mode? occur at times. Copyboard Is the copyboard glass stained Clean the copyboard glass. glass with oil? Scanner (dirt)
  • Page 55 TROUBLESHOOTING IMAGE PROBLEMS The copy is completely blank. Cause Step Checks Yes/No Action Developing Is the developing assembly Check the locking mechanism assembly (lock- locked against the photosensi- of the developing assembly. ing) tive drum during copying? Developing Is the developing assembly Check the drive system of the assembly drive rotating during copying?
  • Page 56 TROUBLESHOOTING IMAGE PROBLEMS The copy is solid black. Cause Step Checks Yes/No Action Scanning lamp Does the scanning lamp See “The scanning lamp fails remain ON during copying? to turn ON.” Primary charg- Are the contact and the con- Re-connect it. ing assembly nection from J205-3 on the composite power supply PCB...

  • Page 57: Chapter 4 Troubleshooting Malfunctions

    TROUBLESHOOTING MALFUNCTIONS CHAPTER 4 TROUBLESHOOTING MALFUNCTIONS E000 (Fixing temperature fails to rise.) Cause Step Checks Yes/No Action Thermistor Clear the error using ‘ERROR’ Re-connect it. relay connector in service mode (*4*). (J50; discon- Is the connection of the con- nected) nector J50 (4-wire harness under the counter mount) good?

  • Page 58: E001 (Fixing Temperature Is Abnormally High.)

    TROUBLESHOOTING MALFUNCTIONS E001 (Fixing temperature is abnormally high.) Cause Step Checks Yes/No Action Thermistor Clear the error using ‘ERROR’ Replace the fixing assembly. (short circuit) in service mode (*4*). Let the fixing assembly to cool; then, disconnect J50, and mea- sure the resistance of the ther- mistor.

  • Page 59: E007 (The Fixing Film Has Become Displaced.)

    TROUBLESHOOTING MALFUNCTIONS E007 (The fixing film has become displaced.) Cause Step Checks Yes/No Action Film (displace- Turn OFF/ON the main power. ment) is the problem corrected? (Turning OFF/ON the main power automatically starts film recovery mode. If the film fails to return to the correct position, ‘E007-01’...

  • Page 60: E007-01 (The Fixing Film Fails To Return.)

    TROUBLESHOOTING MALFUNCTIONS E007-01 (The fixing film fails to return.) Cause Step Checks Action Front cover Turn off the main power switch. Replace the front cover. (boss for Is the boss for engagement engagement) damaged? Roller Has the lower roller, tension roller, Replace the fixing assembly.

  • Page 61: E010 (The Main Motor Fails To Lock.)

    TROUBLESHOOTING MALFUNCTIONS E010 (The main motor fails to lock.) Cause Step Checks Yes/No Action Does the main motor rotate Go to step 4. until ‘E010’ is indicated? Main motor Is MLCK (main motor specific Replace the main motor. (including speed signal) 0 V while the motor driver main motor is rotating? PCB)

  • Page 62: E032 (The Copy Data Controller Counter Is Faulty.)

    TROUBLESHOOTING MALFUNCTIONS E032 (The copy data controller counter is faulty.) Cause Step Checks Yes/No Action Connector Are the connectors of the com- Connect the connector correct- (poor contact) munication cable between the Copy Data Controller and the copier connected properly? Communication Does the communication cable Replace the communication...

  • Page 63: E064 (The High-Voltage Output Is Faulty.)

    TROUBLESHOOTING MALFUNCTIONS E064 (The high-voltage output is faulty.) Cause Step Checks Yes/No Action Wire (biting) Turn OFF/ON the power switch, Check the harness of the DC and set the copy count to ‘1’. Is controller PCB and the com- ‘E064’ indicated after posite power supply PCB.

  • Page 64: E100 (Bd Error)

    TROUBLESHOOTING MALFUNCTIONS E100 (BD error) Cause Step Checks Yes/No Action J602 Are the connectors J602 and Re-connect them. J603 J603 of the laser driver con- nected? J518 Check the connection of the connector J518 on the image processor PCB; if normal, go to the next step.

  • Page 65: E110

    TROUBLESHOOTING MALFUNCTIONS E110 (The laser scanner motor fails to lock.) Cause Step Checks Yes/No Action J153 Is the connector J153 on the Connect the connector. laser scanner motor driver PCB connected? Perform key operation during Go to step 4. standby. Is the sound of the rotation of the laser scanner motor heard? DC power sup-...

  • Page 66: E191

    TROUBLESHOOTING MALFUNCTIONS E191 (error in serial communication between DC controller PCB and com- posite power supply PCB) Cause Step Checks Yes/No Action Turn OFF/ON the main power. End. Is the problem corrected? Connector Is the connection between the Re-connect them. (poor contact) connector J102 on the DC con- troller PCB and the connector...

  • Page 67: E202 (Scanner Home Position Is Not Detected; No Code Indication Is Made.)

    TROUBLESHOOTING MALFUNCTIONS E202 (Scanner home position is not detected; no code indication is made.) Cause Step Checks Yes/No Action Is the scanner at home position See “The scanner fails to move when ‘E202’ is indicated? forward/in reverse.” Scanner home Is the scanner home position Check the wiring from the DC position sensor sensor (PS1) normal?

  • Page 68: E240

    TROUBLESHOOTING MALFUNCTIONS E240 (error in communication between DC controller PCB and image processor PCB) Cause Step Checks Yes/No Action Turn OFF/ON the main power. End. Is the problem corrected? Connector Is the connection of the con- Connect the connector proper- (poor contact) nector J111 on the DC con- troller PCB and the connector...

  • Page 69: E261 (Zero Cross Error)

    TROUBLESHOOTING MALFUNCTIONS E261 (zero cross error) Cause Step Checks Yes/No Action Turn OFF/ON the main power End. supply. Is the problem correct- Connector Is the connection of the con- Connect the connector proper- (poor contact) nector J102 on the DC con- troller PCB and the connector J209 on the composite power supply PCB good?

  • Page 70: E710, E711, E712, E713, E716 (Ipc Communication Error)

    TROUBLESHOOTING MALFUNCTIONS E710, E711, E712, E713, E716 (IPC communication error) Cause Step Checks Yes/No Action Turn OFF/ON the main power End. supply. Is the problem correct- DC controller Replace the DC controller PCB. E717 (error in communication with Copy Data Controller) Cause Step Checks...

  • Page 71: Ac Power Is Absent

    TROUBLESHOOTING MALFUNCTIONS AC power is absent. Cause Step Checks Yes/No Action Error code Is an error code indicated when See the description for the the main power switch is turned error code indicated. Power plug Is the power plug connected to Connect the power plug.

  • Page 72: Dc Power Is Absent

    TROUBLESHOOTING MALFUNCTIONS DC power is absent. Cause Step Checks Yes/No Action Error code Turn ON the main power supply See the descriptions for the switch. Is the error code indi- error code indicated. cated? AC power sup- Is AC power present? See “AC power is absent.”...

  • Page 73: The Photosensitive Drum Fails To Rotate

    TROUBLESHOOTING MALFUNCTIONS The photosensitive drum fails to rotate. Cause Step Checks Yes/No Action Is ‘E010’ indicated? See the descriptions for ‘E010’. Drum unit Try re-inserting the drum unit. End. (installation) Is the problem corrected? Drum drive Remove the drum drive assembly assembly, and correct or replace the parts as neces-...

  • Page 74: The Lifter Fails To Move Up

    TROUBLESHOOTING MALFUNCTIONS The lifter fails to move up. Cause Step Checks Yes/No Action Cassette Slide out the cassette. Does Check the inside of the cas- the holding plate move smooth- sette for foreign matter. ly when lifted by hand? Lifter position Is the lifter position sensor nor- Replace the lifter position sen- sensor...

  • Page 75: The Registration Roller Fails To Rotate

    TROUBLESHOOTING MALFUNCTIONS The registration roller fails to rotate. Cause Step Checks Yes/No Action Registration Press the Copy Start key. Does Check the registration roller roller the registration roller rotate drive assembly. immediately after the scanner moves forward? DC controller Does the voltage between the Replace the DC controller connector J114-B10 (+) and PCB.

  • Page 76: The Pre-Exposure Lamp Fails To Turn On

    TROUBLESHOOTING MALFUNCTIONS The pre-exposure lamp fails to turn ON. Cause Step Checks Yes/No Action Pre-exposure Does the voltage between the Check the wiring from the DC lamp connector J107-A11 (+) and controller PCB to the pre-expo- the connector J107-A12 (–) on sure lamp;...

  • Page 77: The Fixing Heater Fails To Operate

    TROUBLESHOOTING MALFUNCTIONS The fixing heater fails to operate. Cause Step Checks Yes/No Action Is ‘E000’ indicated? See the descriptions for ‘E000’. Fixing heater Replace the fixing heater dri- End. driver ver. Is the problem corrected? Fixing assem- Replace the fixing assembly. Is End.

  • Page 78: The Add Paper Message Fails To Turn

    TROUBLESHOOTING MALFUNCTIONS The Add Paper message fails to turn OFF. Cause Step Checks Yes/No Action Does the lifter move up? See “The lifter fails to move up.” Paper sensor Put paper in the cassette, and Check the sensor lever; if nor- check ‘P-SENS’...

  • Page 79: The Fax Error Indicator Fails To Turn Off

    TROUBLESHOOTING MALFUNCTIONS The fax error indicator fails to turn OFF. Cause Step Checks Yes/No Action Paper (absent) Do all installed cassettes have Put paper. paper in them? • The fax error indicator (lamp) flashes if all installed cassettes are with paper; advise the user.

  • Page 81: Chapter 5 Troubleshooting Feeding Faults

    TROUBLESHOOTING FEEDING FAULTS CHAPTER 5 TROUBLESHOOTING FEEDING FAULTS A. Copy Paper Jams The machine allows checking the location and the type of jam occurring inside it. Service mode screen DISPLAY (*1*; 2nd screen) Jam type, Sensor 4-digit number in 4th block from right of screen high-order 2 digits: type (delay, stationary, residual) low-order 2 digits:...
  • Page 82 TROUBLESHOOTING FEEDING FAULTS Jams tend to be limited in terms of where they can occur inside the machine: q pick-up assembly, w separation/feeding assembly, e fixing/delivery assembly, and r lower feeding assembly. Figure 5-501 5–2...
  • Page 83 Is the is not corrected, replace the path roller problem corrected? deformed or worn roller. Copy paper Try Canon-recommend paper. Advise the user to use recom- Is the problem corrected? mended paper. Pick-up roller Check the pick-up roller for wear and deformation.
  • Page 84 Transfer roller Is the transfer roller assembly Check the transfer roller installed securely? assembly. Copy paper Try Canon-recommended Advise the user to use recom- paper. Is the problem correct- mended paper. Feeding belt Are the two feeding belts rotat- Check the belt pulley.
  • Page 85 TROUBLESHOOTING FEEDING FAULTS Lower Feeding/Re-Pick Up Assembly Cause Step Checks Yes/No Action Paper deflect- Is the paper deflecting plate 1 Check the paper deflecting ing plate 1 of the delivery assembly oper- plate 1 drive assembly. drive assembly ating? Lower feeding Is the operation of the lower Clean the lower feeding roller.

  • Page 86: B. Feeding Faults

    Is the paper of a type recom- Advise the user to use recom- mended by Canon? mended paper. Inlet guide Check the inlet guide for for- Clean with solvent.

  • Page 87: Chapter 6 Arrangement And Functions Of Electrical Parts

    ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS CHAPTER 6 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS 6–1...

  • Page 88: Clutches And Solenoids

    ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS A. Clutches and Solenoids Figure 6-601 6–2...
  • Page 89 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS Clutches and Solenoids Symbol Name Notation Description Clutch Drives the registration roller. Drives multifeeder pickup. Drives the vertical path roller. Drives the developing cylinder. Drives lower feeding assembly re-pick up. Solenoid Drives primary charging roller cleaning. Moves down the pick-up roller.

  • Page 90: Motors

    ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS B. Motors Figure 6-602 6–4...
  • Page 91 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS Motors Symbol Name Notation Description Motor Main motor Scanner motor Laser scanner motor Pick-up motor Fixing film motor Set-back motor Duplexing unit inlet motor Delivery motor Horizontal registration sensor drive motor 6–5...

  • Page 92: Fans

    ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS C. Fans Figure 6-603 6–6...
  • Page 93 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS Fans Symbol Name Notation Description Feeding fan Delivery fan 1 (rear) Delivery fan 2 (front) Laser cooling fan Electrical unit fan Lower feed inlet fan 6–7...

  • Page 94: Sensors

    ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS D. Sensors PS10 PS14 PS11 PS13 PS12 Figure 6-604 6–8...
  • Page 95 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS Sensors Symbol Name Notation Description Photointerrupter Detects scanner home position. Detects displacement of the fixing film. Detects the open/closed state of the copy- board cover. Detects paper in the multifeeder. Detects paper in front of the registration assembly.

  • Page 96: Switches And Counters

    ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS E. Switches and Counters CNT1 CNT2 CNT3 Figure 6-605 6–10...
  • Page 97 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS Switches, Counters, Heaters, Varistors, and Fuses Symbol Name Notation Description Switches Main power switch Front door switch Power saving mode switch Cassette heater switch Counters CNT1 Counter 1 CNT2 Counter 2 CNT3 Counter 3 (non-Japanese model only) Varistors Pre-registration guide varistor Resistor...
  • Page 98 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS F. PCBs Figure 6-606 6–12...
  • Page 99 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS PCBs Ref. Name Description Image processor PCB Processes images. DC controller PCB Controls DC loads. Composite power supply PCB Provides HVT/lamp regulator/DC power. Analog processor PCB Drives the CCD/processes analog images. Laser driver PCB Drives the laser unit.

  • Page 100: G. Fax-Related Pcbs

    ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS G. Fax-Related PCBs Figure 6-607 6–14...
  • Page 101 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS PCBs (machine equipped with fax functions) Ref. Name Description CORE/IP Board Performs binary processing for fax operations, and processes ratios for fax/printer operations. FAX Motherboard Controls the bus. FAX Board Controls fax operations. Control the network. Modular Jack Board Serves as a modular jack.

  • Page 102: Emitting Diodes (Led), And Check Pins By Pcb

    ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS H. Variable Resistors (VR), Caution: Those VRs and check pins not shown in any Light-Emitting Diodes of the lists are for factory use; they require (LED), and Check Pins by special instruments and high precision and must not be touched in the field.

  • Page 103: Image Processor Pcb

    ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS 1. Image Processor PCB J504 J502 J507 J509 J501 J561 J508 J527 SW501 J512 J505 J506 J514 J526 J560 J517 J516 J519 J518 Figure 6-608 SW501 230V 100V 120V 230V AB/Inch Inch SW501 Table 6-601 6–17...
  • Page 104 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS 2. DC Controller PCB LED100 Figure 6-609 LED100: Indicates the condition of the composite power supply PCB by varying ON/OFF intervals. (For details, see service manual p. 3-74.) VR1: Used for adjusting the intensity of the scanning lamp when executing ‘factory/R&D shading’ under ‘FUCNTION’...
  • Page 105 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS 3. Composite Power Supply PCB Figure 6-610 6–19...
  • Page 106 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS 4. FAX Board/NCU J100 (RAM-B) (RAM-A) LED1 Figure 6-611 RAM-A: Used as page memory. When installed, it enables the use of Ultra Fine mode. (You must install RAM-B if you have installed RAM-A; 3 MB.) RAM-B: Used as image memory.
  • Page 107 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS 5. CORE/IP Board J502 J510 J503 J501 J504 Figure 6-613 6–21...
  • Page 108 ARRANGEMENT AND FUNCTIONS OF ELECTRICAL PARTS 6. Protocol Controller PCB J509 J508 J501 J201 J505 LED2 LED0 J200 LED3 LED1 J506 Figure 6-614 a. Guide to the LED Indications on the c. Downloading At time of downloading, the LEDs repeat Protocol Controller PCB flashing starting with the rightmost LED.

  • Page 109: Chapter 7 Service Mode

    SERVICE MODE CHAPTER 7 SERVICE MODE A. Outline The machine’s service mode is grouped into the following: Item Description *1* DIAPLAY Display Mode • Indicates the values controlled by the CPU, nature of con- trol, and version number of the ROM. *2* I/O DIAPLAY I/O Display Mode •...

  • Page 110: Using Service Mode

    SERVICE MODE B. Using Service Mode 4) Press the * key twice. • The LCD changes to the Service Mode Menu screen (initial screen). 1. Starting Service Mode 1) Open the front door, and insert the handle of the static eliminator cleaning brush into the fixing assembly releasing assembly.

  • Page 111: Using Adjustment Mode And Settings Mode

    SERVICE MODE C. Using Adjustment Mode and Settings Mode In adjustment mode (*3*; ADJUST) and in settings mode (*5*; OPTION), the settings changed/select- ed on the control panel are stored in RAM on the image processor PCB and operation/control is execut- ed according to the settings.

  • Page 112: Display (Control Display Mode)

    SERVICE MODE D. *1* DISPALY (control display mode) • Use this mode to display the settings controlled by the CPU or the nature of control. • You cannot change the displayed values or settings. • Each press on the key brings up the next screen; each press on the key, on the other hand, brings up the previous screen.
  • Page 113 SERVICE MODE 2. Jam History 1 (2nd screen) • Use this mode to display a history of jams (jam data) covering the most recent 40 jams in reversed order of occurrence. *1* DISPLAY 02 CANCEL AA BBBB CCCC DDDD E FFFF G HHHHHH IIIII AA BBBB CCCC DDDD E FFFF G HHHHHH IIIII AA BBBB CCCC DDDD E FFFF G HHHHHH IIIII AA BBBB CCCC DDDD E FFFF G HHHHHH IIIII...
  • Page 114 SERVICE MODE • A jam code is a 4-digit code, the high-order 2 digits indicating the type of jam and the low-order 2 dig- its, the sensor which detected the jam. Set the table below for level 1 classification of the jam codes. Jam code FF High-order 2 digits Low-order 2 digits...
  • Page 115 SERVICE MODE List of Jam Codes (copier-related) Sensor Pre-registration Vertical path Pedestal vertical Fixing delivery sensor (PS5) sensor (PS8) path sensor sensor (PS7) Low- (Q1603) order High- Type code order of jam code Delay 0101 0102 0103 0132 Stationary 0201 0202 0203 0232...
  • Page 116 SERVICE MODE Multitray 12-/Feeder-Related Jam Codes Unit Jam code Description Multitray-12 0003 Sorter feeding delay jam 0004 Sorter feeding stationary jam 0006 Sorter staple jam 0007 Sorter power-on jam 0008 Sorter door open jam (paper present) 0009 Sorter door open jam (paper absent) 0001 Original pulled out 0002...
  • Page 117 SERVICE MODE 3. Error/Alarm Indication (4th screen) *1* DISPLAY 03 CANCEL BODY DF ST xxx/ ALRM : xxx/ – Item Description See the descriptions (Table7-103) for self diagnosis (E code). ALRM See the table below for the nature of alarm. BODY Refers to the copier.
  • Page 118 SERVICE MODE • ALARM (ADF) PI1: ...Original sensor PI2: ...Registration sensor PI7: ...Original length sensor (S) Sensor Condition Code Fault PI1, PI2 Both the original sensor (PI1) and the registration sen- Separation delay sor (PI2) do not turn on within 2 sec after the main motor (M1) has turned on.
  • Page 119 SERVICE MODE • ALARM (RDF) Re-circulating bar Paper stopper plate S1 Original tray paper sensor S7 Pick-up sensor S3 Registration paper sensor S13 Re-circulation sensor Type Sensor RF operation Code Conditions Re-circulating lever idle The re-circulating lever swung idly Stops immediately swing upon detection.
  • Page 120 SERVICE MODE Type Sensor Conditions RF operation Code Paper stopper plate The original has ridden over the Stops immediately override paper stopper plate when the origi- upon detection. nal was set. Different number of The number of originals on the orig- Stops immediately originals after jam inal tray changed as follows:...
  • Page 121 SERVICE MODE • Overstacking Alarm (Multitray-12) Code Nature Cause Operation Display Resetting Overstack The paper being Stops upon Indicates a mes- Remove all ing of stacked during detection over- sage on the paper from the paper multitray operation stacking. copier’s control bin.
  • Page 122 SERVICE MODE • Stapler Alarm (Multitray-12) Code Nature Cause Operation Display Resetting Staple • The stapler Stops stapling. • Flashes the • Wait until the safety sensor Manual Staple machine auto- (MS6) has key. matically turned on for • Indicates a recovers some reason.
  • Page 123 SERVICE MODE 4. Version Indication 1 (5th screen) *1* DISPLAY 04 CANCEL : xxxx.yy.zz Guide to Version Numbers DCON : xxxx.yy.zz xxxx: type of software : xxxx.yy.zz version number SORT : xxxx.yy.zz R&D control number PANEL : xxxx.yy.zz LANG : xxxx.yy.zz POWER_CPU : xxxx.yy.zz –...
  • Page 124 SERVICE MODE 5. Version Indication 2 (5th screen) The indication is given when an expansion board is installed and, therefore, no indication appears in the absence of such a board. *1* DISPLAY 05 CANCEL PRCNT : xxxx NIB : xxxx PS/PCL : xxxx SCSI : xxxx –...
  • Page 125 SERVICE MODE 6. Key/Editor Indication (7th screen) *1* DISPLAY 06 CANCEL KEY-CHK : xxH DF-SIZE : xx EDIT-X : xxx.xmm EDIT-Y : xxx.xmm DOC-SIZE : xxxxxx TKEY (OK : START) – Item Description KWY-CHK Indicates the code of a specific key that is being pressed (except the Reset key). (See the next page.) DF-SIZE Indicates the size of the original detected by the ADF or the RDF.
  • Page 126 SERVICE MODE KEK-CHK code Code One- Code One- Code One- Code Touch Touch Touch Keypad 0 Keypad 1 Keypad 2 Keypad 3 Keypad 4 Keypad 5 Keypad 6 Keypad 7 Keypad 8 Keypad 9 Start Stop Clear Interrupt Guide User Mode 7–18...
  • Page 127 SERVICE MODE 7. Copy Paper Size Indication Use this mode to indicate the size of copy paper set in the multifeeder or in the cassettes and the out- put readings of the paper size sensors. *1* DISPLAY 07 CANCEL P-SENS SIZE MULTI : xxx x xxx.xxmm P-SENS...
  • Page 128 SERVICE MODE List of Cassette Sizes Configur Cassette Cassette code ation Cassette absent 11111 10010 10000 10001 10101 10100 10110 10111 10011 U1: FLSC 11011 OFICIO A-OFI E-OFI B-OFI A-LGL U2 FOLIO 11010 U3 A-FLS 11000 SPECAL1 11101 SPECAL2 11100 Envelope 1 11110 Inch...
  • Page 129 SERVICE MODE E. *2* I/O DISPLAY (I/O display mode) • Use this mode to indicate the input/output states of the input/output ports of the CPU. • You cannot change the indicated values/settings. Each press on the key brings up the next screen; each press on the key, on the other hand, brings up the previous screen.
  • Page 130 SERVICE MODE Address Indication Signal Jack Logic DIP SW (input) DIP SW DIP SW DIP SW DIP SW DIP SW Not used. Not used. LCD back light 1: ON (output) CCV count 1: count sleep mode switch 0: saving mode PCB internal signal 0: connect DIP SW...
  • Page 131 SERVICE MODE Address Indication Signal Jack Logic STOP CCD control (output) CCD control ABC OFF CCD control CCD control LD/RS CCD control CCD control SIN/UD CCD control PRESCAN CCD control bias ON laser control (output) power SW 0 laser control marker ON for editing board PAD OFF...
  • Page 132 SERVICE MODE 2. Inputs to and Outputs from the DC Controller PCB *2* I/O DISPLAY 02 CANCEL DC PA0 : xxxxxxxxxxxxxxxx DC PB0 : xxxxxxxxxxxxxxxx DC PC0 : xxxxxxxxxxxxxxxx Guide to the Screen DC PA1 : xxxxxxxxxxxxxxxx DC PB1 : xxxxxxxxxxxxxxxx DC PC1 : xxxxxxxxxxxxxxxx DC PA0:XXXXXXXXXXXXXXXX DC PA2 : xxxxxxxxxxxxxxxx...
  • Page 133 SERVICE MODE Address Indication Signal Jack Logic re-pick up unit front paper PDP5 J103-2 0: paper present (input) detection (PS11) duplexing unit inlet paper PDP6 J105-B2 0: paper present detection (PS12) delivery paper detection PDP7 J105-A2 0: paper present (PS13) bin 2 paper detection J104-4 bin 3 paper detection...
  • Page 134 SERVICE MODE Address Indication Signal Jack Logic set-back motor drive J103-6 (output) set-back motor drive J103-7 set-back motor drive J103-10 set-back motor drive J103-11 duplexing unit inlet motor drive J105-B4 duplexing unit inlet motor drive J105-B5 duplexing unit inlet motor drive J105-B8 duplexing unit inlet motor drive J105-B9...
  • Page 135 SERVICE MODE Address Indication Signal Jack Logic PCB internal signal (output) PCB internal signal PCB internal signal primary charging roller clean- PCLSD J113-B2 0: ON ing solenoid counter 3 drive (115/230V CNT3D J107-B8 1: ON model) electrical unit fan drive (option) J112-9 exhaust fan 1 half-speed (PCB internal signal)
  • Page 136 SERVICE MODE 3. CPU Input/Output Ports of the DC Controller *2* I/O DISPLAY 03 CANCEL IP PA0 : xxxxxxxx IP PB0 : xxxxxxxx IP PC0 : xxxxxxxx – Address Indication Signal Jack Logic primary charging DC bias HVPH J102-B9 switching developing bias DC application HADCH J102-B8...
  • Page 137 SERVICE MODE 4. Gate Array Input/Output of the DC Controller PCB *2* I/O DISPLAY 04 CANCEL ICSW2 : xxxxxxxxxxxxxxxx ICSW4 : xxxxxxxxxxxxxxxx ICSW5 : xxxxxxxxxxxxxxxx ICSW15 : xxxxxxxxxxxxxxxx ICSW25 : xxxxxxxxxxxxxxxx – 7–29...
  • Page 138 SERVICE MODE 5. Input/Output Port 1 of the Feeder *2* I/O DISPLAY 05 CANCEL DFP4 : xxxxxxxx DFP5 : xxxxxxxx DFP6 : xxxxxxxx DFP7 : xxxxxxxx DFP8 : xxxxxxxx DFP9 : xxxxxxxx DFPA : xxxxxxxx DFPB : xxxxxxxx DFP0 : xxxxxxxx DFExPA : xxxxxxxx DFExPB : xxxxxxxx DFExPO : xxxxxxxx...
  • Page 139 SERVICE MODE a. Input/Output Ports of the RDF (1/2) Address Indication Signal Jack Logic DFP4 stopper plate solenoid (SL1) STPSL J5-10 1: ON (output) paper deflecting plate solenoid DFSLD J4-2 1: ON (SL3) stamping solenoid (SL4) STSLD J14-5 1: ON Not used.
  • Page 140 SERVICE MODE a. Input/Output Ports of the RDF (2/2) Address Indication Signal Jack Logic DFPA PCB internal signal Not used. PCB internal signal belt motor drive signal 1: ON (PCB internal signal) PCB internal signal feeding motor drive signal 1: ON (PCB internal signal) PCB internal signal pick-up motor...
  • Page 141 SERVICE MODE b. Input/Output Ports of the ADF (1/2) Address Indication Signal Jack Logic DFP4 PCB internal signal ADF open/closed sensor (PI6) ADFC J4-3 1: ADF closed original sensor (PI1) PDP1 J5-12 1: paper present registration sensor (PI2) PDP2 J5-9 1: paper present cover open/closed sensor 0: open...
  • Page 142 SERVICE MODE b. Input/Output Port of the ADF (2/2) Address Indication Signal Jack Logic DFPB PCB internal signal PCB internal signal PCB internal signal PCB internal signal PCB internal signal PCB internal signal PCB internal signal PCB internal signal DFP0 original width detection 2 SW72 J7-2...
  • Page 143 SERVICE MODE 6. Input/Output Port 2 of the Feeder *2* I/O DISPLAY 06 CANCEL DF-AD0 : xx DF-AD1 : xx DF-AD2 : xx DF-AD3 : xx DF-AD4 : xx DF-AD5 : xx DF-DA0 : xx DF-DA1 : xx – a. RF Input/Output Ports Address Indication Signal...
  • Page 144 SERVICE MODE 7. Input/Output Port 1 of the Sorter *2* I/O DISPLAY 07 CANCEL ST-A : xxxxxxxx ST-B : xxxxxxxx ST-C : xxxxxxxx ST-EX-A : xxxxxxxx ST-EX-B : xxxxxxxx ST-EX-C : xxxxxxxx – 7–36...
  • Page 145 SERVICE MODE Multi-Output Tray-1/2 Input/Output Ports (1/2) Address Indication Signal Jack Logic ST-A Guide bar motor drive signal 1 Pulse signal Guide bar motor drive signal 2 Pulse signal Guide bar motor drive signal 2 Pulse signal Guide bar motor drive signal 4 Pulse signal Guide bar motor drive signal ON 1: motor ON.
  • Page 146 SERVICE MODE Multi-Output Tray-1/2 Input/Output Ports (2/2) Address Indication Signal Jack Logic ST-EX-C Not used PCB internal signal PCB internal signal Tray B paper detection (PI11) TBPD J12-4 1: Paper present. Tray A paper detection (PI10) TAPD J12-1 1: Paper present. Tray B discharge paper detection J11-14 1: Paper detected.
  • Page 147 SERVICE MODE 8. Input/Output Port 2 of the Sorter *2* I/O DISPLAY 08 CANCEL ST-AD0 : xxH ST-AD1 : xxH ST-AD2 : xxH ST-AD3 : xxH ST-AD4 : xxH ST-AD5 : xxH ST-AD6 : xxH ST-AD7 : xxH – b. Multi-Output Tray 1/2 Input/Output Ports Address Indication Signal...

  • Page 148: F. *3* Adjust (Adjustment Mode)

    SERVICE MODE F. *3* ADJUST (adjustment mode) • Use this mode to fine-adjust or set back-up data needed for copying operations. • Each press on the key brings up the next screen; each press on the key, on the other hand, brings up the previous screen.
  • Page 149 SERVICE MODE 2. Primary Charging Roller/Transfer Charging Roller/Developing Bias *3* ADJUST 02 CANCEL PRI DC (IMG) : xxxxx <– (xxxxx) PRI DC (no IMG) : xxxxx <– (xxxxx) DVLP DC (IMG) : xxxxx <– (xxxxx) DVLP DC (no IMG) : xxxxx <– (xxxxx) TRNS (IMG) : xxxxx <–...
  • Page 150 SERVICE MODE 3. Back-Up Data for the Composite Power Supply PCB *3* ADJUST 03 CANCEL AGS GAIN : xxxxx <– (xxxxx) AGS OFST : xxxxx <– (xxxxx) PRI DC OFST : xxxxx <– (xxxxx) PRI AC OFST1 : xxxxx <– (xxxxx) PRI AC OFST2 : xxxxx <–...
  • Page 151 SERVICE MODE *3* ADJUST 04 CANCEL H-ADJ : xxxxx <– (xxxxx) V-ADJ : xxxxx <– (xxxxx) RESIST : xxxxx <– (xxxxx) RSIDE-SENSHP : xxxxx <– (xxxxx) PVE-OFST : xxxxx <– (xxxxx) – 4. Registration-Related Items Item Description Settings Remarks H-ADJ Use it to fine-adjust the CCD reading start unit:1mm position (main scanning direction;...
  • Page 152 SERVICE MODE Item Description Settings Remarks RSIDE- Use it to make adjustments if images on SENSHP paper picked up from the lower feeding assembly (2nd side of overlay/two-sided copies) are often displaced to the rear or front. • If the displacement is to the rear, 0~65535 decrease the value (in units of 23, a sin- Within ±46 (23x2)
  • Page 153 SERVICE MODE 5. Scanner-, Cassette-, and Laser-Related Items *3* ADJUST 05 CANCEL IC-DENS : xxxxx <– (xxxxx) CST-LOOP : xxxxx <– (xxxxx) MF-LOOP : xxxxx <– (xxxxx) DENS-ADJ : xxxxx <– (xxxxx) LASER OFF : xxxxx <– (xxxxx) PWM 600 MIN : xxxxx <– (xxxxx) PWM 600 MAX : xxxxx <–...
  • Page 154 SERVICE MODE Item Description Settings Remarks DENS-ADJ Use it to make adjustments if the copy image is foggy as a result of executing copy density auto correction. White Lower setting Higher setting Black Black White Original density ADJ-S Use it to fine-adjust the point at which data for shading correction is measured on the standard white plate.
  • Page 155 SERVICE MODE 6. Adjusting the AE/Fixing Assembly Settings *3* ADJUST 06 CANCEL AE_SLOP : xxxxx <– (xxxxx) FIXER-RESIST : xxxxx <– (xxxxx) FILM-ALNK : xxxxx <– (xxxxx) ABC_TBL : xxxxx <– (xxxxx) STRD_ADJ : xxxxx <– (xxxxx) – Item Description Settings Remarks AE-SLOP...
  • Page 156 SERVICE MODE Item Description Settings Remarks ABC_TBL Use it to decrease the setting if the text den- See p. 2-20. sity is too low (light image) when executing 0~00009 AE mode with priority on speed. STRD_ADJ Use it to adjust the scanner stop position in ADF-F1 stream reading mode.
  • Page 157 SERVICE MODE 7. Shading Back-Up Data *3* ADJUST 07 CANCEL : xxxxx <– (xxxxx) W-PLT : xxxxx <– (xxxxx) – Item Description Settings Remarks Indicates the standard white paper data 0~65535 If you have initial- (density data of the standard white paper). ized the RAM or replaced the W-LTP...
  • Page 158 SERVICE MODE 8. Adjusting the Transfer Charging Roller Bias *3* ADJUST 08 CANCEL TRNS-1 : xxxxx <– (xxxxx) TRNS-2TS : xxxxx <– (xxxxx) TRNS-2OL : xxxxx <– (xxxxx) – Item Description Settings Remarks TRNS-1 Use it to adjust the transfer roller bias occur- 0~10 Make adjustments ring when copying on the 1st side.

  • Page 159: G. *4* Function (Function Mode)

    SERVICE MODE G. *4* FUNCTION (function mode) • Use this mode to operate the machine under a specific set of settings or execute auto adjustment. (Check to make sure that the machine is in standby mode before executing any item.) •...
  • Page 160 SERVICE MODE 2. Stirring the Toner *4* FUNCTION 02– > ( ) CANCEL TONER_S [240] JUMP START (OK) STOP (OK) – Item Description Reference page Stirring toner inside the devel- Press ‘START’ on the screen to highlight; then, oping assembly at installation press the OK key to start stirring the toner inside the developing assembly.
  • Page 161 SERVICE MODE 3. Shading Auto Correction *4* FUNCTION 03 – > ( ) CANCEL AUTO SHADING START (OK:START) JUMP Now [xxxxxxxxxxxxx] WB xxxxH WP xxxxH LAMP xxxxH GDA1 xxH GD2 xxH CDA3 CDA4 xxH ADDA5 xxH D-ODD xxH D-EVN xxH –...
  • Page 162 SERVICE MODE 4. PD Density Auto Correction • This mode must be executed in combination with 200PWM density auto correction and 600PWM den- sity auto correction. *4* FUNCTION 04 – > ( ) CANCEL PD PRINT (START) WHITE MEASURE (OK) JUMP DENSITY SAMPLING (OK) DATA SET...
  • Page 163 SERVICE MODE 5. 200PWM Density Auto Correction • You must execute this mode in combination with PD density auto correction and 600PWM density auto correction. *4* FUNCTION 05 – > ( ) CANCEL 200PWM PRINT (START) WHITE MEASURE (OK) JUMP DENSITY SAMPLING (OK) DATA SET A=+xxx, B=+xxx, D=+xxx...
  • Page 164 SERVICE MODE 6. 600PWM Density Auto Correction • This mode must be executed in combination with PD density auto correction and 200PWM density auto correction. *4* FUNCTION 06 – > ( ) CANCEL 600PWM PRINT (START) WHITE MEASURE (OK) JUMP DENSITY SAMPLING (OK) DATA SET A=+xxx, B=+xxx, D=+xxx...
  • Page 165 SERVICE MODE 7. Registering the Multifeeder Paper Width *4* FUNCTION 07 – > ( ) CANCEL AD =xxxx JUMP MF-A6R =xxx MF-A4R =xxx MF-A4 =xxx SIZE =xxx.x (mm) – Item Description Reference page Multifeeder paper width basic 1) Place an A6R sheet* in the multifeeder, and See P.2-15 value registration adjust the side guide to A6R.
  • Page 166 SERVICE MODE 8. Checking the Control Panel Indications *4* FUNCTION 08 – > ( ) CANCEL LCD-CHK (OK : START) SCANLANP (OK : START) JUMP DISP-LED (OK : START) – Item Description Reference page LCD-CHK 1) Press ‘LCD-CHK’ to highlight. •...
  • Page 167 SERVICE MODE 9. Laser *4* FUNCTION 09 – > ( ) CANCEL LSR-MRR (OK : START) OFF (OK) JUMP – Item Description Reference page LSR-MRR 1) Press ‘LSR-MMR’ to highlight; then, press the OK See p.2-15 • checking laser scanner key.
  • Page 168 SERVICE MODE 10. Test Print *4* FUNCTION 10 – > ( ) CANCEL L-TEST1 (OK : START) L-TEST2 (OK : START) JUMP L-TEST3 (OK : START) L-TEST4 (OK : START) L-TEST5 (OK : START) L-TEST6 (OK : START) L-TEST7 (OK : START) –...
  • Page 169 SERVICE MODE q q L-TEST1: e e L-TEST3: solid black test print blank test print • Use it to check white spots or white lines. • Use it to check for fogging. • If white spots are noted, suspect dirt on the •...
  • Page 170                         SERVICE MODE t t L-TEST5: u u L-TST7: grid test print horizontal line test print             •...
  • Page 171 SERVICE MODE 11. Checking the Image Processor PCB *4* FUNCTION 11 CANCEL IP-CHK(OK:START) [xx] JUMP – Item Description Reference page Image processor PCB self 1) Press ‘IP-CHK’ to highlight. check 2) Press the OK key to start a check on the image processor PCB.
  • Page 172 SERVICE MODE 12. Shading Adjustment (for R&D/factory) *4* FUNCTION 12 CANCEL R & D SHADING START (OK:START) JUMP Now [xxxxxxxxxxxxx] WB xxxxH WP xxxxH LAMP xxxxH GDA1 xxH GD2 xxH CDA3 CDA4 xxH ADDA5 xxH D-ODD xxH D-EVN xxH – Item Description Reference...
  • Page 173 SERVICE MODE 13. Downloading Mode (updating FLASH ROM) *4* FUNCTION 13 CANCEL IP DOWN LOAD JUMP PRCON DOWN LOAD – Item Description Reference page FLASH ROM updating mode 1) Perform the following in advance: q Turn off the main power switch. w Open the front door, and remove the connec- IP DOWNLOAD: •...
  • Page 174 SERVICE MODE 14. Adjusting the Fixing Film *4* FUNCTION 14 – > ( ) CANCEL T-ROLLER FIX (OK:START) FILM_INIT_ROTATE (OK:START) JUMP FILM_COMEBACK (OK:START) ON_TIME =xxxx (msec) ONE CYCLE =xxxx (msec) FILM_SPEED=xxxx[] LOCATION from Top=xxxx (mm/10) 1 2 3 4 5 6 7 8 9 LEVEL * * * * * * * * * rear...
  • Page 175 SERVICE MODE 15. Measuring the Drum Resistance *4* FUNCTION 15 – > ( ) CANCEL SELECT_GAMMA_NUM= JUMP AGS_MEASURE=- (uA) – Item Description Reference page Photosensitive drum resistance 1) Brig up the screen, and press the Copy Start key. measurement • The resistance of the photosensitive drum will be measured, and the result will be indicated.
  • Page 176 SERVICE MODE 16. Resetting the Jam History *4* FUNCTION 16 CANCEL JAM_RLS (OK : CLEAR) – Item Description Reference page Resetting jam history Use this mode to collectively reset the jam histories shown under ‘DISPLAY’ in service mode (*1*). Press ‘JAM_RLS’ to highlight; then, press the OK key.
  • Page 177 SERVICE MODE 17. Initializing the Memory (RAM) *4* FUNCTION 17 CANCEL RAM-INIT JUMP COPY (CLEAR+OK / CLEAR) : x (CLEAR+OK / CLEAR) : x – Item Description Reference page Initializing RAM Press the appropriate item to highlight; then, press the Clear key, and press the OK key. COPY: Select it to initialize the data needed for the copier’s service mode (*3*, *5*, *6*) and var- ious copying modes to initial values.
  • Page 178 SERVICE MODE 18. Printing the Parameters *4* FUNCTION 18 CANCEL PRM_PRINT (OK : START) – Item Description Reference page Use it to print out the contents 1) Press ‘PRM_PRINT’ to highlight; then, press the of service mode *3*, *5*, and OK key.

  • Page 179: H. *5* Optin (Settings Mode)

    SERVICE MODE H. *5* OPTIN (settings mode) • Use this mode to set/change various machine settings (specifications). • Each press on the key brings up the next screen; each press on the key, on the other hand, brings up the previous screen. •...
  • Page 180 SERVICE MODE 2. Switching the Baud Rate, Drum Resistance Measurements, and Thick Paper Mode *5* OPTION 2 CANCEL BAUD RATE : 0 <- (0) ENV_SW : 1 <- (1) AGS NON : 0 <- (0) SPCL-PPR : 0 <- (0) SCAN_SEL : 0 <- (0) FAX_DOC_FEED : 0 <- (0)
  • Page 181 SERVICE MODE Item Function Description SPCL-PPR Use it to change thick 0: The thick paper mode remains off. paper mode. 1: Switching the fixing temperature, the thick paper mode is supported. 2: The fixing temperature is switched so that paper thicker than that supported under ‘1’ may be supported.
  • Page 182 SERVICE MODE 3. Setting the Mode of Notation for the U1 Cassette (universal 1 cassette) *5* OPTION 3 CANCEL CST-U1 (U1 : 0) : 0 <- (0) CST-U1 : 0 : FLSC : 0 <- (0) : 1 : OFI : 2 : E-OFI : : 3 : A-LGL : : 4 : B-OFI :...
  • Page 183 SERVICE MODE 4. Setting the Mode of Notation for the U2 through U8 Cassettes (universal cas- settes 2 through 8) *5* OPTION 4 CANCEL CST-U2 (U2 : 0) : 0 <- (0) CST-U3 (U3 : 0) : 0 <- (0) CST-U4 (U4 : 0) : 0 <- (0) CST-U5 (U5 : 0) : 0 <- (0) CST-U6 (U6 : 0) : 0 <- (0)
  • Page 184 SERVICE MODE 5. Setting the Mode of Notation for the LTR/LTRR Cassette *5* OPTION 5 CANCEL CST LTR : 0 : LTR : 0 <- (0) : 1 : A-LTR CST LTRR : 0 : LTRR : 0 <- (0) : 1 : A-LTRR –...

  • Page 185: I. *6* Counter (Counter Mode)

    SERVICE MODE I. *6* COUNTER (counter mode) • Use this mode to find out the numbers of specific operations the machine has performed. • Each press on the key brings up the next screen; each press on the key, on the other hand, brings up the previous screen.
  • Page 186 SERVICE MODE *6* COUNTER 02 CANCEL L_OVLY_TRAY xxxxx L_DUP_TRAY xxxxx S_TOTAL xxxxx S_MULTI xxxxx S_CAST1 xxxxx S_CAST2 xxxxx S_CAST3 xxxxx S_CAST4 xxxxx S_CAST5 xxxxx S_CAST6 xxxxx – Indication Description L_OVLY_TRAY Indicates the large-size overlay copy 2nd side pick-up count. L_DUP_TRAY Indicates the large size two-sided copy 2nd side pick-up count.
  • Page 187 SERVICE MODE *6* COUNTER 03 CANCEL S_OVLY_TRAY xxxxx S_DUP_TRAY xxxxx COPY_L_PRINT xxxxx FAX_L_PRINT xxxxx PDL_L_PRINT xxxxx ETC_L_PRINT xxxxx COPY_S_PRINT xxxxx FAX_S_PRINT xxxxx PDL_S_PRINT xxxxx ETC_S_PRINT xxxxx – Indication Description S_OVLY_TRAY Indicates the small-size overlay copy 2nd side count. S_DUP_TRAY Indicates the small-size two-sided 2nd side count. COPY_L_PRINT Indicates the large-size copy cont.
  • Page 188 SERVICE MODE *6* COUNTER 04 CANCEL L_ORG_FEED xxxxx S_ORG_FEED xxxxx SCAN_TOTAL xxxxx COPY_SCAN xxxxx FAX_SCAN xxxxx PDL_SCAN xxxxx ETC_SCAN xxxxx PRINT_JAM xxxxx DH_JAM xxxxx – Indication Description L_ORG_FEED Indicates the large-size original pick-up count. S_ORG_FEED Indicates the small-size original pick-up count. SCAN_TOTAL Indicates the total scan count.

  • Page 189: J. *7* Acc (Accessory Mode)

    SERVICE MODE J. *7* ACC (accessory mode) • Use this mode to adjust/operate options. • Each press on the key brings up the next screen; each press on the key, on the other hand, brings up the previous screen. • Press the item to adjust/operate to that it becomes highlighted.
  • Page 190 SERVICE MODE When this mode is selected, the sheets set on the RF’s original tray will be picked up and stopped on the copyboard glass. Check how they are stopped, and make adjustments so that they are stopped cor- rectly. Making Adjustments 1) Start service mode.
  • Page 191 SERVICE MODE 2. Adjusting the RDF Sensor/Cleaning the Belt • This screen is effective only when an RDF is installed. *7* ACC 02 CANCEL SENS_ADJ (OK:START) : x S_BCLN_T (OK:START) : x S_BCLN_B (OK:START) : x – Item Function Description SENS_ADJ Use it to execute auto 1) Press ‘SENS_SDJ’...
  • Page 192 SERVICE MODE 3. Adjusting the ADF • This screen is effective only when an ADF is installed. *7* ACC 03 CANCEL DOC_STOP : x LA_SPEED : x – Item Function Description DOC_STOP Use it to adjust the origi- Compare copies made with an original on the nal stop position for the copyboard glass and copies made using the ADF.

  • Page 193: Chapter 8 Self Diagnosis

    SELF DIAGNOSIS CHAPTER 8 SELF DIAGNOSIS The machine is equipped with a self diagnostic mechanism that checks its condition (sensors, in par- ticular) and indicates a code on the control panel upon detection of an error. A. Copier Code Main cause Description The fixing temperature fails to rise.
  • Page 194 SELF DIAGNOSIS Code Main cause Description The fixing temperature drops • The main thermistor (TH1) detects less E003 abnormally. than 150°C for 200 ms after it has detect- • Thermistor (TH1, TH2; off con- ed 150°C. tact, poor contact, open circuit) •...
  • Page 195 SELF DIAGNOSIS Code Main cause Description The high-voltage (primary charg- • The difference between the high-voltage E064 ing, transfer charging, developing) control signal and the actual high-voltage output is faulty. output is more than a specific value. • Composite power supply PCB •...
  • Page 196 SELF DIAGNOSIS Code Main cause Description An error has occurred in communi- An error has been detected in the communi- E243 cation with the control panel. cation between the CPU on the control panel • Control panel CPU (error) and the image processor PCB. •...
  • Page 197 SELF DIAGNOSIS Action to Take in Response to Error Codes • When the self diagnosis function has turned ON and an error code has been indicated, you can reset the machine by turning its power switch OFF once. E000, E001, E002, E003, E004, and E007–01, and E717 is not reset by turning OFF the power switch; this is to prevent the user from casually resetting the machine, since such could sometimes damage the machine.

  • Page 198: B. Self Diagnosis Of The Rdf-G1

    SELF DIAGNOSIS B. Self Diagnosis of the RDF-G1 Code Main cause Description • Data communication with copier • The communication is monitored at all E400 (faulty) times. This error is identified when the communication with the copier is disrupted for 5 sec or more. •...

  • Page 199: Self Diagnosis Of The Pedestal

    SELF DIAGNOSIS D. Self Diagnosis of the Pedestal Code Main cause Description The pedestal has an error. The communication IC (Q101) on the E716 • Pedestal controller PCB (faulty) pedestal controller PCB has gone out of • Connector (poor contact) order.

  • Page 200: Self Diagnosis Of The Multi Output Tray-12

    SELF DIAGNOSIS F. Self Diagnosis of the Multi Output Tray-12 Code Main cause Description The CPU (Q7) on the tray con- An error has occurred in the communication E500 troller PCB or the communication between the multi tray and the copier. IC (Q11) is not operating normally.
  • Page 201 SELF DIAGNOSIS Code Main cause Description • The stapler motor (M3) does not • The state of the stapling home position E531 rotate. sensor (MS7) does not change within 1 • The stapler swing motor (M5) sec after the stapler motor (M3) CW rota- doe not rotate.

  • Page 202: Appendix

    APPENDIX A. GENERAL TIMING CHART • copier mode, A4, cassette 1, 3 copies General Timing Chart Main power switch turned ON Control panel power OFF Copy start key turned ON • copier mode, A4, cassette 1, 3 copies INTR1 STBY INTR2 SCFW SCRV...

  • Page 203: B. Signals And Abbreviations

    B. SIGNALS AND ABBREVIATIONS 1. Signals FS signal 1RPD0 UPPER CASETTE PAPER DETECTION 0 signal HTNG HEATER NG signal 1RPD1 UPPER CASETTE PAPER DETECTION 1 signal HTRD HEATER DRIVE command 2RPD0 LOWER CASETTE PAPER DETECTION 0 signal HVTM0 HIGH VOLTAGE TRANSFER MODE 0 3RPD1 LOWER CASETTE PAPER DETECTION 1 signal HVTM1...

  • Page 204: C. General Circuit Diagram

    C. GENERAL CIRCUIT DIAGRAM General Circuit Diagram (1/4) A–3...
  • Page 205 General Circuit Diagram (2/4) A–4...
  • Page 206 General Circuit Diagram (3/4) A–5...
  • Page 207 General Circuit Diagram (4/4) A–6...

  • Page 208: Specifications

    APPENDIX D. SPECIFICATIONS 1. Type Item Specifications Body Desktop Copyboard Fixed Light source Fluorescent lamp Lens Lens array Photosensitive medium 2. System Item Specifications Copying Indirect electrophotographic Charging AC roller charging Exposure Spot laser Copy density adjustment Automatic or manual Development Dry, single component toner projection Automatic...
  • Page 209 • 7.9 sec or less from control panel power-on (sleep) to start of copying (fax model) First copy GP215: 9.2 sec or less (shortest mode) Continuous copying 100 copies A3 (297 × 420 mm; max.) / 11” × 17” (279 × 432mm:max)
  • Page 210 APPENDIX Cassette Claw Regular/universal 55 mm (max.) stacking height (about 500 sheets of 80 g/m paper) Multifeeder tray 50 sheets (80 g/m Delivery tray 100 sheets (approx.; 80 g/m Non- Leading/trailing edge 2.5 mm in Direct image width Left/right 2.5 mm in Direct Auto clear Provided Auto shut-off...
  • Page 211 120V Serial number supply GP200: NFY xxxx GP200F:NFZ xxxx 220 / 240V GP215:UBY xxxx, QFY xxxx, SFY xxxx, TFY xxxx, UFY xxxx. GP215F:UBZ xxxx, QFZ xxxx, SFZ xxxx, TFZ xxxx, UFZ xxxx. Maximum 1.5 kW or less Power con- Standby 0.080 kWh (reference only)
  • Page 212 APPENDIX 5. Copying Speed Reproduction ratio Size Copy paper size Copies/min A3 (297 × 420mm) Direct A4 (210 × 297mm) A4R (297 × 210mm) A5 (148.5 × 210mm) A5R (210 × 148.5mm) B4 (267 × 364mm) B5 (182 × 257mm) B5R (257 ×...
  • Page 213 APPENDIX Ratio Size Copies/min DIRECT 11×17 L TRR STMT STMT -R → LTRR REDUCE 11×17 → LGL 11×17 → LTRR 11×15 → LTRR LGL → 11×17 ENLARGE LTR·R → 11×17 STMTR → 11×17 Copying Speed (copier only) Specifications subject to chanfge for product improvement. A–12...

  • Page 214: List Of Special Tools

    APPENDIX E. LIST OF SPECIAL TOOLS The following are special tools used to service to copier : use them in addition the standard set of tools. Tool Name Tool No. Shape Rank Remarks Digital FY9-2002-000 Use it to check the Multimeter power Door switch...

  • Page 215: Solvents/Oils

    APPENDIX F. SOLVENTS/OILS Name Composition Description Ethl alchol Cleaning: • Do not bring near fire. (Ethanol) copyboard glass, • Procure locally mirror, etc. (CHZ CHOH • Isopropyl alcohol may be sub- Isopropyl stituted alchol (Isopropanol) Cleaning e.g., • CO • C •...
  • Page 216 Prepared by OFFICE IMAGING PRODUCTS TECHNICAL SUPPORT DEPT. 1 OFFICE IMAGING PRODUCTS TECHNICAL SUPPORT DIV. CANON INC. Printed in Japan REVISION 0 (JULY 1996) [26313/30809] 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146 Japan...
  • Page 217 This publication is printed on 70% reprocessed paper. PRINTED IN JAPAN (IMPRIME AU JAPON) 0796S3.52-1...

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