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R E D 3 - A X I S S Y S T E M O P E R AT I O N G U I D E
TROUBLESHOOT FIRMWARE UPGRADE
SYMPTOM
The W.M.D. or T.H.C. does not recognize the firmware upgrade file or is not upgrading properly.
POTENTIAL RESOLUTIONS
Start with a freshly formatted microSD card.
Ensure that there is no other data on the microSD card besides the upgrade file.
Use the microSD card provided by RED.
If you are unable to use the microSD card, you may need to experiment with different brands or models of
microSD cards or SD card adaptors.
Verify that the correct firmware file is downloaded to the root directory of the microSD card.
Verify that the microSD card is formatted as MS-DOS FAT (for Mac) or FAT32 (for PC).
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