Troubleshoot Wireless Operations - RED 3-Axis Lens Control System Operation Manual

R E D 3 - A X I S S Y S T E M O P E R AT I O N G U I D E
LENS FUNCTION DOES NOT RESPOND
SYMPTOM
A lens function (Focus, Iris, Zoom) is not responding.
POTENTIAL RESOLUTIONS
 The lens function may be locked. To resolve this issue, use the steps described in
on page 40.
 Ensure the motor's torque setting is set appropriately. The torque value may be too low.
 Ensure you are using the appropriate motor cable.
 If you are experiencing issues with the W.M.D., ensure that sufficient power is available for the operations.
Try connecting the W.M.D. to shore power and attempt the operation again.

TROUBLESHOOT WIRELESS OPERATIONS

T.H.C. DOES NOT PAIR WITH W.M.D.
SYMPTOM
The T.H.C. will not pair with the W.M.D.
EXPLANATION
The Tactical Hand Controller retains one (1) MAC address for the W.M.D. (or other controller) that it is con-
nected to. Each W.M.D. can pair with up to two (2) T.H.C. units.
POTENTIAL RESOLUTION
Connect the T.H.C. to the W.M.D. using the RED CAN Command Cable.
1. Connect one end of the 4-pin 0B LEMO CAN connector cable to the CAN port on the W.M.D.
2. Connect the opposite end of the 4-pin 0B LEMO CAN connector cable to the CAN port on the T.H.C.
3. Ensure the wireless blue light stops flashing and turns off. This indicates that communication is established
and the wireless information has been exchanged.
INTERMITTENT WIRELESS SIGNAL
SYMPTOM
The wireless signal transmitting between the T.H.C. and W.M.D. is intermittent, resulting in intermittent or un-
reliable functionality.
POTENTIAL RESOLUTIONS
 The W.M.D. wireless setting (Select > Wireless > Power) may need to change. When the T.H.C. is close to
the W.M.D., select Low. When the T.H.C. is farther away from the W.M.D., select High.
 Ensure that the RED T.H.C./W.M.D. Antenna is securely connected to the T.H.C. and W.M.D.
 A common cause for poor wireless connection is a low battery level in the T.H.C.
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