Simple Problem Solving - Voce PR14037000 Operator's Manual

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Error message
Low Water
Fill Timeout
Water Tank
Heating
Waste Bucket Full
Rinsing
Out of Coffee

10.2 Simple Problem Solving

In the unlikely event of the machine developing a problem, details are given in the table below
on how to deal with common faults that can be easily remedied by the operator.
Safety First! Should the remedy given below not cure the problem, or the fault is not
listed, DO NOT ATTEMPT TO CURE THE FAULT YOURSELF. Contact your machine
supplier for assistance.
Fault
Waste bucket
overflowing
Incorrect drinks
dispensed
Leaking from dispense
area
Blank LCD display
Cups jamming
No change given from
change giver (where
fitted)
Low water indicated on
LCD display
Cause
The machine is filling
The machine has failed to fill
with water
The water is heating to the
correct operating
temperature
The waste bucket is full
Operator/engineer running
the rinse program
Fresh beans canister and/or
freshbrew canister empty
(B2C machines)Bean canister
shut-off closed
Possible Cause
Level sensor incorrectly
located in the bucket
Ingredient canisters located
incorrectly
Mixing system/ʻOʼ ring
fitted incorrectly
Electricity supply turned off
Incorrect cup size
Coin tubes jamming
Coin tubes empty or below
pre-set level
Water supply turned off
Solution
Wait for the machine to fill with
water
Check that the water supply to
the machine is connected and
turned on
Wait for the machine to heat up
and enter standby mode
Empty, clean and refit the waste
bucket
Wait until machine completes
rinse cycle and returns
Refill bean canister with fresh
beans and/or coffee canister
with freshbrew coffee
Fully open bean canister shut- off
(see sub-section 4.5.6 Fresh
Bean Canister - B2C machines
for full details)
Remedy
Ensure sensor is positioned
correctly in the bucket
Refit canisters into their correct
positions
Refit correctly and ensure that
all mixing stations are water
tight
Ensure electricity supply is
turned on at the mains
Remove cups from cup stack and
replace with correct size cups
Clear coin tubes and check for
blockage Check and refill coin
tubes where necessary
Ensure water supply is turned on
at stop tap