Voce PR14037000 Operator's Manual page 43

2. The SureVend™ software monitors the cup
station sensor during the time that the cup ring
is operated and for three seconds afterwards. If
a cup is not detected the software will then
attempt to drop a cup a second and if
necessary, a third time.
After three set of three failed vend attempts the cup ring is placed temporarily out of
service. The machine will beep once and the LCD will display the Vend Failed message
(if set to Pay Vend mode).
3. Customers can now get their money back by pressing the coin return button or
removing their card. The LCD will change and display the message Out of Cups Please
Insert Mug. The machine remains in service but will not vend a cup from the cup drop
unit.
4. To clear the message and return to standby mode; open the door and press button 14
on the Service keypad. Check and if necessary, clear the cup drop unit and ensure
correct operation before leaving the machine.
To configure SureVend™, proceed as follows:
1. From the Product Configuration menu highlight
SureVend™ and press the ↵ (Edit) key. By
default SureVend™ is factory set to On as
indicated by the status line at the bottom of the
screen.
To disable SureVend™, press the ↵ (Edit) key to
2.
enter the SureVend™ On/Off screen. Use the ▲
(up) key to select Off (indicated by the filled
radio button).
Press the ↵ (Edit) key to confirm the selection and return to the SureVend™ screen.
3.
Verify that the status line at the bottom of the screen displays Off when SureVend™ is
highlighted.
4. Pressing the X (Exit) key will move back to the Product Configuration screen and save
the new parameter to the machines memory.
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