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Voce PR14037000 Operator's Manual

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Part Number: PR14037000
Issue: New – December 2011

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Summary of Contents for Voce PR14037000

  • Page 1 Part Number: PR14037000 Issue: New – December 2011...
  • Page 2 Congratulations on your purchase of the VOCE freestanding vending machine from Crane Merchandising Systems...

  • Page 3: Table Of Contents

    Contents Page No. Introduction ........................1 Important Safeguards ..................... 1 Section 1 - Machine Specifications .................. 2 Specifications ....................2 Water Filter ....................2 External Features ..................3 Internal Features ..................4 Section 2 - Installation (Engineer’s Procedure) ..............5 Siting your Machine..................
  • Page 4 Section 6 - Programming Mode ..................27 Drink Selection Keypad ................27 Menu Display ....................27 Accessing the Programming Mode .............. 28 View Diagnostics ..................29 Section 7 – Operators Program ..................31 Data Recall Menu ..................31 Diagnostic Menu ..................35 Price Menu ....................

  • Page 5: Introduction

    Children should be supervised to ensure that they do not play with the appliance Your VOCE machine is for indoor use only and because it is a beverage machine, should be sited in a clean and hygienic area.

  • Page 6: Section 1 - Machine Specifications

    All weights and dimensions are approximate and are for guidance only. 1.2 Water Filter If your VOCE machine is fitted with a CoEx® B2C brewer, then it must be connected to the water supply via a scale inhibiting water filter. Crane Merchandising Systems recommend and supply...

  • Page 7: External Features

    1.3 External Features Key: Upper Graphic Panel LCD Display Selection Decals Selection Button Door Lock Coin Return Button SureVend™ Sensor Coin Entry Kickplate Coin Return Adjustable Foot Lower Graphic Panel...

  • Page 8: Internal Features

    1.4 Internal Features Key: Main Switch Kick Plate Spray Head Service Keypad Oltre Brewer (Coffee) Cup Turret Oltre Brewer (Tea) Door Locking Mechanism Mixing Station Cup Catcher Brewer Waste Container Surevend Sensor Waste Bucket Drip Catcher Bracket...

  • Page 9: Section 2 - Installation (Engineer's Procedure)

    Water pressure at the stop-tap must be within the limits 2 - 6 Bar (200 Kpa - 600 Kpa). Freshbrew & B2C Machines: If your VOCE machine is fitted with an Oltre brewer, or CoEx® B2C brewer, then it must be connected to the water supply via a water filter.

  • Page 10: Connecting The Electrical Supply

    Warning! If your Freshbrew or B2C machine is connected to a water supply and used without a water filter as specified above, your warranty will be void. Connect the flexi-hose supplied with your machine to the stopcock ensuring that the seal is fitted correctly.
  • Page 11 Important: Do not fill the tube directly above the cup dispense position. Allow the cup turret motor to rotate a full tube to the cup dispense position when the machine is powered up. Rotating the cup turret by hand will damage the mechanism. Note: If you are loading paper cups, first inspect each pack for damage to the cup rims.
  • Page 12 A machine set to free vend mode will alternate the messages: N.B. Messages displayed in standby mode will change depending upon the monetary device fitted and how the machine is set up during programming. All Models: Rotate soluble/freshbrew ingredient canister outlets to upright position. Remove each canister in turn and fill with the correct ingredient DO NOT place the canister on the floor or overfill with ingredient.

  • Page 13: Setting Up The Carbonator Unit (Where Fitted)

    2.5 Setting Up the Carbonator Unit (Where Fitted) Open the cabinet door. Fit the seal (1), provided in the installation kit, to the regulator as shown in the photograph. Connect the regulator to the gas bottle. Tighten the locknut. Carefully lift the cylinder into the machine ensuring that the gas supply pipe is not trapped or obstructed in any way.

  • Page 14: Warranty Card

    2.6 Warranty Card Please complete and return the warranty card that comes with the machine. Use the card to note any problems you encountered during installation, your feedback helps us to improve our products and services. Return the warranty card, whether problems were encountered or not. Failure to do so may invalidate your warranty.

  • Page 15: Section 3 - How To Vend A Drink

    Section 3 - How To Vend A Drink VOCE machines are available with an intuitive build a drink interface or can be used with a numeric selection menu. Both selection methods allow the user to produce a drink to their preferred taste and strength.
  • Page 16 If the customer requires sugar it is necessary to press the sugar button. If Extra Sugar is required the customer presses the sugar button a second time. A third press will enable the minimum amount of Sugar selection. Once the required drink has been selected, press the Start button on the keypad. All lit buttons will be extinguished apart from the drink selection button which flashes indicating that the drink is being vended.

  • Page 17: Selecting A Drink - Cold Drink Selections

    3.2 Selecting A Drink - Cold Drink Selections VOCE machines may be fitted with either a chiller or carbonator unit allowing cold water and flavoured drinks to be vended, either still or both still and sparkling.
  • Page 18 Updating drink pricing: Carefully remove the previous price decals from the drink selection decals. Update the prices where necessary using new self-adhesive decals. These are available as spares from the manufacturer. Updating drink selections and pricing: When updating selection decals and prices it may be necessary to use a new decal carrier.

  • Page 19: Section 4 - Cleaning And Re-Filling Procedures

    Section 4 - Cleaning and Re-filling Procedures The quality of drinks produced by the VOCE can only be maintained if the machine is cleaned regularly following the schedule outlined. Before carrying out the daily cleaning procedure described on the following pages, it is recommended that you have the following materials to hand: •...
  • Page 20 Fill a cleaning bucket with hot water and dilute the bactericidal cleaner in accordance with the instructions on the product packaging. Open the door of the machine. 4.5.1 Ingredient Canisters - Removal and Clean Rotate canister outlets to upright position. Remove the ingredient canisters.
  • Page 21 Refit the impellers to motor shafts ensuring that the “flat” in the moulding lines up with the flat on the shaft. Refit mixer unit to whipper base. Turn the whipper base (i) clockwise until it locks (second click) into place. Refit steam hoods, mixing bowls and dispense pipes to mixer units.
  • Page 22 If necessary refill the fresh coffee beans canister. Close the outlet slide (a) to seal the canister exit before removing the canister from the module. DO NOT place the canister on the floor. Refill canister with fresh coffee beans. Refit the canister lid to the canister. Refit canister to the module.

  • Page 23: Oltre Brewer Cleaning Procedure

    4.5.9 Cup Check Check the levels of the cups in the cup turret and where necessary, refill with correct sized cups. Allow the cups to drop into the tubes directly from the packaging. DO NOT touch the cups with your hands. Important: Do not fill the tube directly above the cup dispense position.
  • Page 24 Fill a cleaning bucket with hot water and dilute the bactericidal cleaner in accordance with the instructions on the product packaging. Open the door of the machine. The brewer will always return to its fully open position at the end of the vend cycle. In the unlikely event that the brewer chamber is closed: - Press ‘2’...

  • Page 25: Coex® B2C Brewer Unit

    Remove the brewer waste container from the machine and empty the contents. Wash the waste container thoroughly and if necessary sanitise using the sanitising solution. Dry using a clean cloth, then refit to the machine. N.B. If the feature has been turned on when the brewer waste container is emptied the waste counter must be reset.

  • Page 26: Brewer Waste Container And Chute - Daily Clean

    4.5.6 Fresh Bean Canister ‐ B2C machines. 4.7.2 Weekly Cleaning Procedure The VOCE has a routine cleaning cycle for the CoEx® brewer, with a warning message to indicate a clean is “Recommended” or “Required”. If the “Required” message is ignored B2C and freshbrew drinks cannot be selected until the brewer is cleaned, using the following procedure: Open the front door of the machine.

  • Page 27: Replacing The Co2 Bottle - Where Fitted

    Dry both components using a clean, dry cloth and refit in the machine. Refit the chute (a) and the waste container into the machine. N.B. If the feature has been turned on when the brewer waste container is emptied the waste counter must be reset. To reset the waste counter press button 12 on the service keypad, two audible bleeps confirm that the counter has been reset to zero.

  • Page 28: Section 5 - Service Keypad Functions

    Section 5 - Service Keypad Functions VOCE machines are fitted with a service keypad mounted on the rear of the door. This keypad contains the Operators Program entry key and also allows the operator to carry out specific functions during routine cleaning and maintenance.

  • Page 29: Button 5 - View Counters

    5.5 Button - View Counters The View Counters button (5) enables the operator to access the Data Recall Menu. Entry into this menu allows the operator to view Non-Resettable and Resettable Sales Data, view data relating to Timed Events and Identification Numbers of installed components and (if the feature is enabled) view SureVend™...

  • Page 30: Button 11 - Coex® Tablet Clean (B2C Machines)

    5.11 Button - CoEx® Tablet Clean (B2C Machines) This button when pressed, initiates the CoEx® brewer tablet cleaning routine. Crane Merchandising Systems recommends that this brewer cleaning routine should be carried out on a weekly basis (see sub-section 4.7 CoEx® B2C Brewer Unit for full details). 5.12 Button - Reset Waste Counter (F/Brew &...

  • Page 31: Section 6 - Programming Mode

    6.1 Drink Selection Keypad Programming mode utilises the drink selection keypad and allows the operator to view and alter stored data within the machines memory. VOCE machines are fitted with a build a drink style and numeric selection interface. During programming the keys are used as follows: Keys 0-9 Used for entering text and numerical data ▲...

  • Page 32: Accessing The Programming Mode

    menu structure easy and intuitive. It is used to display programming information and will change according to the type of data being updated. The top line of the screen is the Menu title. Selected items are highlighted in white. Press the ▲...

  • Page 33: View Diagnostics

    ↵ (Edit) key to store/save it (indicated by the filled radio button). All operator programming for the VOCE range follows the procedures as described above. Specific program actions are described fully in the following section. 6.4 View Diagnostics Using the Drink Selection keypad, and without opening the machine door, it is possible to quickly view the Diagnostic screen and any faults that may have occurred within the machine.
  • Page 34 Press and hold the X (Exit) key and then press 1 on the main keypad to display the Diagnostic Menu. Press the ↵ (Edit) key to enter the menu. Use the ▼ (down) key to scroll down any faults listed and press the ↵ (Edit) key to view details of the fault. Use the X (Exit) key to exit the menu.

  • Page 35: Section 7 - Operators Program

    Section 7 – Operators Program To access the Operators Program, enter the programming mode as described in Section 6. Once in the Operators Program the LCD on the front of the machine will display the top level programming menu screen - Main Menu. N.B.
  • Page 36 N.B. All sales data is presented in a format required by the latest European Vending Association Data Transfer Standards (EVA DTS). Surcharge data fields are not supported by VOCE machines. Scroll through the list displayed using the ▲ (up) or ▼ (down) keys on the front panel and record the audit data.
  • Page 37 7.1.2 Resettable Sales Data This menu contains similar data to that available from the Non Resettable Sales Data menu. However, once viewed data from this menu can be cleared from the machines memory. From the Data Recall screen, highlight Resettable Sales Data and press the ↵...
  • Page 38 7.1.3 Events From the Data Recall menu scroll down and highlight Events then press the ↵ (Edit) key. The LCD will display the screen as shown opposite. From this menu screen the operator can access and view information relating to the four events as shown.

  • Page 39: Diagnostic Menu

    7.1.6 Mug Vends This menu displays the number of vends that the machine has made without dropping a cup. The data can be cleared via the Clear Data menu as described previously. 7.1.7 Cup Vends This menu displays the number of cup drop vends that the machine has made.
  • Page 40 Upon entry into this sub menu, all drink selections available from the machine are listed along with the current drink price for the highlighted selection. The example shown illustrates an Instant Coffee selection with a price set currently at 35p. To change the price of the highlighted selection, press the ↵...

  • Page 41: Product Configuration Menu

    7.3.3 Mug Discount This sub menu allows the operator to program a discount value against all drink selections for customers who use their own cup/mug. When a customer places their own cup into the dispense area and selects a drink, the SureVend™...
  • Page 42 7.4.2 Disable Selections This sub menu allows the operator to disable individual or all drink selections if necessary. With Disable Selections highlighted; press the ↵ (Edit) key to access the menu. Upon entry into the menu the LCD will display the screen as shown.
  • Page 43 The SureVend™ software monitors the cup station sensor during the time that the cup ring is operated and for three seconds afterwards. If a cup is not detected the software will then attempt to drop a cup a second and if necessary, a third time.
  • Page 44 7.4.4 Dry test vend This menu enables the machine to be tested/configured without the need to be connected to the water supply. 7.4.5 Water Only – No Cup This menu enables the customer to receive Hot and Cold Water selections without the machine dropping a cup (the Surevend Sensor must be blocked with the customer’s mug) 7.4.6 Cup Mechanism This menu enables the cup drop unit to be switched on or off, the default is On.

  • Page 45: Coins In/Out Menu

    7.5 Coins In/Out Menu This menu will only be displayed on machines fitted with an MDB coin mech. The Coins In/Out menu emulates the coin mechanism from the front end screen and allows the operator to view information relating to the coin mechanism and eject coins from the machine without opening the door.
  • Page 46 N.B. The current date, time and daylight saving (when highlighted) held in the machines memory are displayed in the status line at the bottom of the screen. Date: Press the ↵ (Edit) key to enter the Date menu. The date is displayed in day, month, year format.
  • Page 47 Data Transfer Standard (EVA-DTS) - Overview: The standard makes it possible to transfer information from vending machines/payment systems to PC-based accounting/management systems and/or the opposite way. It is important that all suppliers of vending machines and payment systems agree to a common standard for the Electronic Data Transfer, because only this way the operator can be sure that all his equipment can be read out and programmed by means of the same handheld terminal.
  • Page 48 7.6.4 Backup/Restore This menu allows the operator to manually backup information stored in the machines memory to the controller board. N.B. It is also possible for the operator to programme Backup as a timed event, thus ensuring even greater security for the information stored in memory. This ensures that the machine can easily be restored to its last operational state should the information be lost through corruption or power failure (see sub-section 7.8.3 Backup Events Menu for full details).
  • Page 49 7.6.6 I/O Board Software This menu displays the version number of the I/O board software installed and is for information only. 7.6.7 Temperature Units This menu allows the operator to change the way that the temperature is displayed, either °C or °F, on the LCD when the machine is in standby mode.

  • Page 50: Security Codes Menu

    Select as required Enter time in minutes after which the machine will automatically switch from service mode to standby. 7.6.10 Key-less Transitions This menu allows the operator to turn On/Off the feature whereby entering a code enables the Free Vend and Jug Vend features.
  • Page 51 Press the ↵ (Edit) key to access the State sub menu. Using the ▼ (down) key, set the state to On (indicated by the filled radio button). Press the ↵ (Edit) key to return to the Event 1 screen. Verify that the status line confirms the State is set to On.
  • Page 52 10. Press the ▼ (down) key to highlight Selections and press the ↵ (Edit) key. The operator can now set the drink selections that will be available during the free vend period. Upon entry to the sub menu, the Freshbrew Coffee selection will be highlighted with an empty box.
  • Page 53 From the Main Menu press the ▼ (down) key until Timed Events is highlighted then press the ↵ (Edit) key. Once in the Timed Events menu press the ▼ (down) key to highlight Sanitation Events Menu then press the ↵ (Edit) key. The LCD will display the screen as shown.
  • Page 54 Press the ▼ (down) key to highlight Days Of Week and press the ↵ (Edit) key. From this menu the operator can set the days on which the sanitation event will take place. To select every day (Monday - Sunday), press the START/? key on the drink selection keypad.
  • Page 55 Press the ▼ (down) key to highlight Delay. The status line indicates the factory default delay which is set to 0.1hrs (6 minutes). To change the value so that the machine will self-clean 12 minutes after a drink is vended press the ↵ (Edit) key to access the Delay sub menu.
  • Page 56 Press the ▼ (down) key to highlight Start Time and press the ↵ (Edit) key. Using the drink selection keypad, set the time at which the Backup event will start. Press the ↵ (Edit) key and verify that the correct start time is displayed in the status line at the bottom of the screen.
  • Page 57 Press the ↵ (Edit) key to access the State sub menu. Using the ▼ (down) key, set the State to On (indicated by the filled radio button). Press the ↵ (Edit) key to return to the Event 1 screen. Verify that the status line confirms the State is set to On.

  • Page 58: Section 8 - Dispense Pipe Lengths

    Section 8 - Dispense Pipe Lengths There are two sizes of pipe used on an Infinity machine which can be replaced by the Operator,  CoEx outlet – 8mm x 13mm  All others 6mm x 10mm To replace pipes. Open cabinet door and extend the delivery head by pressing 8 on the service keypad.

  • Page 59: Section 9 - Recommended Spare Parts

    A VOCE with an Oltre tea brewer will require: 1 x VCH HYG KIT & 1 x VCH HYG TEA A VOCE with Oltre tea and coffee brewers will require: 1 x VCH HYG KIT & 1 x VCH HYG TEA & 1 x...

  • Page 60: Dispense Area Components

    9.2 Dispense Area Components 1, 2, 3 Ref No. Part No. Item Description PL13126000 Cup Catcher Moulding - Squat Cup PL13125000 Cup Catcher Moulding - Tall Cup PL13128000 Cup Catcher Moulding - 12oz Cup S101142960 Silicon pipe - 16mm OD PL04589000 Cup stand PL13802000...

  • Page 61: Section 10 - Error Messages And Simple Problem Solving

    Section 10 - Error Messages and Simple Problem Solving 10.1 Error Messages The table below lists the error messages that may be encountered and, where applicable, offers the operator solutions for curing them. Safety First! Should the solution given not cure the problem, or the fault requires the assistance of a trained service engineer, DO NOT ATTEMPT TO CURE THE FAULT YOURSELF.

  • Page 62: Simple Problem Solving

    Error message Cause Solution Low Water The machine is filling Wait for the machine to fill with water Fill Timeout The machine has failed to fill Check that the water supply to with water the machine is connected and turned on Water Tank The water is heating to the Wait for the machine to heat up...

  • Page 63: Machine Leaking

    Fault Possible Cause Remedy Carbonated drinks not CO2 gas bottle empty Check and if necessary replace “fizzy” ʻSelection Not Availableʼ Waste counter has reached Empty coffee waste bin and on LCD and machine will maximum number of vends reset waste counter (see sub- not vend coffee based dispensed through CoEx®...

  • Page 64: Section 11 - Decommissioning Your Machine

    Section 11 - Decommissioning Your Machine Should the machine need to be shut down for short periods, for example over a long weekend, no special treatment is required. The machine should be thoroughly cleaned before the site is closed down and on return it is advisable to vend each drink type to ensure correct operation and to “freshen up”...

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