Section 10 - Error Messages And Simple Problem Solving; Error Messages - Voce PR14037000 Operator's Manual

Section 10 - Error Messages and Simple Problem Solving

10.1 Error Messages

The table below lists the error messages that may be encountered and, where applicable, offers
the operator solutions for curing them.
Safety First! Should the solution given not cure the problem, or the fault requires the
assistance of a trained service engineer, DO NOT ATTEMPT TO CURE THE FAULT
YOURSELF. Contact your machine supplier for assistance.
Error message
Co-Ex® Clean
Recommended
Co-Ex® Clean Required
Co-Ex® Setup Required
Out Of Cups Please Insert
Mug
Please Remove Cup
Mug Sensor Error
No IO Comm
Brewer Not Homed
Brewer Jam
Head Not Homed
Head Not Extended
No Monetary Device
Invalid Temperature
Water Tank Leak
Cause
Co-Ex® brewer has not
been routinely cleaned
The cleaning routine has
not been followed & the
Co-Ex® brewer disabled
Co-Ex® brewer has not
been setup
Cup stacks empty
SureVend™ has detected
an error with the cup drop
unit
A cup or mug has been
left in the vend area
Fault with mug sensor
Communications fault
Brewer has not returned
to its home position
Brewer mechanism faulty
Dispense head has not
returned to its home
position
Dispense head has not
moved to its extended
position
The monetary device is
not connected or has
been configured
incorrectly
The temperature device is
disconnected or faulty
The dispense valve is
leaking
Solution
Perform a tablet clean
(button10) using the service
keypad at earliest opportunity
Perform a tablet clean
(button10) using the service
keypad immediately
Call an engineer, Freshbrew and
B2C drinks cannot be dispensed
Refill cup stacks with correct size
and type of cup
Check the CDU, if error remains
call engineer
Remove the cup or mug to
cancel the error
Switch off the power and call an
engineer
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