Ruckus Wireless ZoneFlex 7761-CM Installation Manual
Ruckus Wireless ZoneFlex 7761-CM Installation Manual

Ruckus Wireless ZoneFlex 7761-CM Installation Manual

Dual band 802.11n outdoor access point with integrated cable modem
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Ruckus Wireless
ZoneFlex
7761-CM Dual Band 802.11n
Outdoor Access Point
with Integrated Cable Modem
ZF7761-JP22 for Japan Markets

Installation Guide

Part Number 800-70290-002 Rev A
Published August 2012
www.ruckuswireless.com

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  • Page 1: Installation Guide

    ™ Ruckus Wireless ™ ZoneFlex 7761-CM Dual Band 802.11n Outdoor Access Point with Integrated Cable Modem ZF7761-JP22 for Japan Markets Installation Guide Part Number 800-70290-002 Rev A Published August 2012 www.ruckuswireless.com...
  • Page 3: Table Of Contents

    Contents About This Installation Guide ..........1 Related Documentation .
  • Page 4 Cable Modem Operation........... 40 Logging Into the CM Web Interface using Dynamic IP .
  • Page 5 Contacting Ruckus Wireless Support ........
  • Page 7: About This Installation Guide

    Web interface. Using ZoneDirector to Manage the CMAP If you are planning to use a Ruckus Wireless ZoneDirector to manage the CMAP, this guide describes the required steps that enable the access point to report to and communicate with ZoneDirector successfully.
  • Page 8: Terms Used In This Guide

    AP, as well as the power supply. Documentation Feedback Ruckus Wireless is interested in improving its documentation and welcomes your comments and suggestions. You can email your comments to Ruckus Wireless at docs@ruckuswireless.com When contacting us, please include the following information: Document title ■...
  • Page 9: Unpacking The Cmap

    Check each item for damage. If any item is damaged or missing, notify your authorized Ruckus Wireless sales representative. Package Contents A complete ZoneFlex 7761-CM package contains all of the items listed below: ZoneFlex 7761-CM unit ■ Service Level Agreement / Limited Warranty Statement ■...
  • Page 10 Unpacking the CMAP Package Contents Figure 1. The CMAP comes preassembled with the cable strand interface Cable Strand Interface Access Point Vertically-polarized antennas Horizontally-polarized antenna...
  • Page 11: Finding The Access Point And Cable Modem Mac Addresses

    Finding the Access Point and Cable Modem MAC Addresses Package Contents Finding the Access Point and Cable Modem MAC Addresses The CMAP has separate MAC addresses for the internal AP and Cable Modem (CM). See Figure 2 for the location of the AP MAC address label. See Figure 3 for the CM MAC address label location.
  • Page 12: Preparing For Installation

    Wireless ZoneDirector or Ruckus Wireless FlexMaster. Preconfiguring the Access Point (Standalone Only) If you are deploying the access point as a standalone device, Ruckus Wireless strongly recommends that you preconfigure (or “stage”) the unit before mounting it. It is more convenient to connect the administrative computer to the access point and configure the device in the lab than when the device is already mounted on the cable strand.
  • Page 13: Step 1: Prepare The Administrative Computer

    Preparing for Installation Preconfiguring the Access Point (Standalone Only) Step 1: Prepare the Administrative Computer “On Microsoft Windows 7” on page 7 ■ “On Microsoft Windows XP” on page 8 ■ NOTE: The following procedures are applicable if the administrative computer is running on Windows 7 or Windows XP.
  • Page 14 Preparing for Installation Preconfiguring the Access Point (Standalone Only) 9. Click OK to save your changes and close the Internet Protocol Version 4 (TCP/IPv4) Properties dialog box. 10. Click OK again to close the Local Area Connection Properties dialog box. Windows saves the IP address settings that you configured.
  • Page 15 Preparing for Installation Preconfiguring the Access Point (Standalone Only) 5. Click Use the following IP address, and then configure the IP address settings with the values listed in Table 2. For a sample configuration, refer to Figure Table 2. Configure your computer’s IP address settings 192.168.100.77 or any address on the 192.168.100.x network IP address except:...
  • Page 16: Step 2: Supply Dc Power To The Cmap

    2.5mm inner-diameter, 5.5mm outer-diameter center plug. Figure 6. Typical CMAP customer-supplied DC power supply Contact your authorized Ruckus Wireless reseller for a reset pushbutton assembly for the CMAP, similar to the one shown in Figure Figure 7.
  • Page 17: Step 3: Log Into The Access Point's Web Interface

    Preparing for Installation Preconfiguring the Access Point (Standalone Only) Step 3: Log Into the Access Point’s Web Interface 1. On the administrative computer, open a Web browser window. 2. In the address or location bar, type the following address: https://192.168.100.2 3.
  • Page 18: Step 4: Configure The Wireless Settings

    Preparing for Installation Preconfiguring the Access Point (Standalone Only) Step 4: Configure the Wireless Settings To complete this step, you need to configure the settings on the Common tab and at least one Wireless # tab. These are the essential wireless settings that enable wireless devices on the network to associate with the access point.
  • Page 19 Preparing for Installation Preconfiguring the Access Point (Standalone Only) 2. Verify that the common wireless settings are configured as listed in Table Table 4. Common wireless configuration Setting Recommended Value Wireless Mode Auto-select Channel SmartSelect Channel Width 20MHz or 40MHz Country Code •...
  • Page 20 4. Clear the SSID box, and then type a unique and descriptive name that you want to call this wireless network. For example, you can type Ruckus Wireless AP. This SSID is the name that helps users identify this wireless network in their wireless network connection application.
  • Page 21: Step 5: Disconnect The Cmap From The Administrative Computer

    Preparing for Installation Preconfiguring the Access Point (Standalone Only) Figure 11. Type the FlexMaster server URL 5. Click Update Settings. You have completed configuring the basic wireless settings of the access point. Step 5: Disconnect the CMAP from the Administrative Computer 1.
  • Page 22 Preparing for Installation Preconfiguring the Access Point (Standalone Only) 4. Restore the computer’s network settings by typing the original IP address settings in the TCP/IP Properties dialog box. 5. On the TCP/IP Properties dialog box, click OK to close it. 6.
  • Page 23: Pointing The Cmap To Zonedirector

    Preparing for Installation Pointing the CMAP to ZoneDirector Pointing the CMAP to ZoneDirector If you are deploying the access point to be managed by ZoneDirector, make sure that the CMAP can report to its parent ZoneDirector device on the network. There are two ways you can do this: Use SSH to Set the ZoneDirector IP Address on the CMAP ■...
  • Page 24: Configure Option 43 On The Dhcp Server (Zonedirector Management Only)

    Preparing for Installation Pointing the CMAP to ZoneDirector 6. When command prompt appears, enter the following command: set director ip {ip-address} where {ip-address} is the IP address of the ZoneDirector to which you want to assign the CMAP. The following message appears, which indicates that you have assigned the ZoneDirector IP address: Please reboot for this change to take effect.
  • Page 25 Preparing for Installation Pointing the CMAP to ZoneDirector If Only ZoneDirector Exists on the Network (No ZoneDirector Subcode) 1. From Control Panel > Windows Administrative Tools, open DHCP, and then select the DHCP server you want to configure. 2. If the Scope folder is collapsed, click the plus (+) sign to expand it. 3.
  • Page 26 Preparing for Installation Pointing the CMAP to ZoneDirector NOTE: If there are multiple ZoneDirector devices on the network, type all the IP addresses in the ASCII text area. Use commas (,) to separate the IP addresses. If a management interface is used for Web UI management, the actual IP address must still be used when configuring ZoneDirector as a client for a backend RADIUS server, FlexMaster server or in any SNMP systems.
  • Page 27 Preparing for Installation Pointing the CMAP to ZoneDirector Figure 13. Under the Binary text area, type 03 (the subcode for ZoneDirector)
  • Page 28 Preparing for Installation Pointing the CMAP to ZoneDirector 7. After the ZoneDirector subcode (03), type the hexadecimal equivalent of the length of the ZoneDirector IP address. For example, if the ZoneDirector IP address is 192.168.10.1, the length in decimal is 12 and the hexadecimal equivalent is 0B. Figure 14.
  • Page 29 Preparing for Installation Pointing the CMAP to ZoneDirector Figure 15. In the ASCII text area, type the ZoneDirector IP address 9. Click Apply to save your changes. 10. Click OK to close the Scope Options dialog box. You have completed configuring DHCP Option 43 to provide supported APs with the ZoneDirector IP address.
  • Page 30 Preparing for Installation Pointing the CMAP to ZoneDirector The table below lists the FlexMaster URL and ZoneDirector IP address that are used as examples in this procedure, including their length in decimal and hexadecimal values. Table 5. URL/IP address values that are used as examples in this procedure URL / IP Address Decimal Hexadecimal...
  • Page 31 Preparing for Installation Pointing the CMAP to ZoneDirector Figure 16. Type 01, the subcode for FlexMaster 7. Under the Binary text area, position the cursor after the 01 subcode, and then type 21 – the hexadecimal equivalent of the FlexMaster server URL length that is used as the example in this procedure.
  • Page 32 Preparing for Installation Pointing the CMAP to ZoneDirector Figure 17. After the 01 subcode for FlexMaster, type 21 – the hexadecimal equivalent of the FlexMaster server URL length 8. Position the cursor under the ASCII text area, and then type the FlexMaster server URL. In the example below, the FlexMaster server URL is http://192.168.10.1/intune/server...
  • Page 33 Preparing for Installation Pointing the CMAP to ZoneDirector Figure 18. In the ASCII text area, type the FlexMaster server URL 9. Position your cursor again after the last octet (in this example, 72) under the Binary text area, and then type 03 (the subcode for ZoneDirector).
  • Page 34 Preparing for Installation Pointing the CMAP to ZoneDirector Figure 19. Under the Binary text area, type 03 (the subcode for ZoneDirector) 10. After the ZoneDirector subcode (03), type the hexadecimal equivalent of the length of the ZoneDirector IP address length. For example, if the ZoneDirector IP address is 192.168.10.2, the length in decimal is 12 and the hexadecimal equivalent is 0C.
  • Page 35 Preparing for Installation Pointing the CMAP to ZoneDirector Figure 20. After the ZoneDirector subcode, type the hexadecimal equivalent of the ZoneDirector IP address length 11. Position the cursor under the ASCII text area after the FlexMaster server URL, and then type the ZoneDirector IP address.
  • Page 36 Preparing for Installation Pointing the CMAP to ZoneDirector Figure 21. In the ASCII text area, type the ZoneDirector IP address (two bytes after the FlexMaster server URL) There should be a two- byte gap between the FlexMaster URL and ZoneDirector IP address 12.
  • Page 37: Hardware Features

    CMAP features that are relevant to the installation and mounting instructions that this guide provides. Before you begin the installation process, Ruckus Wireless recommends that you first become familiar with these features. Figure 22. CMAP parts and connectors (Connector side)
  • Page 38 Hardware Features Pointing the CMAP to ZoneDirector Table 6. Parts and connectors on the CMAP Label Description Ethernet Port RJ45 port that supports 10/100Mbps connections and provides Power over Ethernet (PoE) power to compliant devices. Antenna Connector One of the three connectors for the three 5GHz antennas supplied with the CMAP.
  • Page 39 Hardware Features Pointing the CMAP to ZoneDirector Figure 23. CMAP parts and connectors (LED side) Antenna Connectors LEDs Vertically-polarized antennas Horizontally-polarized antenna Table 7. LEDs and connectors on the CMAP Label Description Antenna Connectors Two of the three connectors for the 5GHz antennas. The other connector is located on the other side of the unit (see Figure 22).
  • Page 40: Weight And Dimensions

    Hardware Features Weight and Dimensions Weight and Dimensions The CMAP has the following weight and dimensions: Unit weight: 14 pounds (6kg) ■ Unit size: 33 x 42 x 21cm (plus the hangers, which add approximately 8cm more to the ■ height) Shipping weight: 17 pounds (8kg) ■...
  • Page 41: Leds

    Hardware Features LEDs LEDs Use the six LEDs to check the status of the access point and cable modem. See Figure 24 for LED locations. While the CMAP is booting up, the LEDs are in Cable Modem mode. Once bootup is completed, the LEDs alternate between Cable Modem and Access Point modes.
  • Page 42: Reading The Cmap Leds

    Hardware Features LEDs Reading the CMAP LEDs The CMAP LEDs indicate the status of the internal access point and the internal cable modem. Refer to the following steps to read the LED status. 1. Read the right two LEDs first as shown in Figure Figure 25.
  • Page 43 Hardware Features LEDs Table 8. LED behavior in CM mode LED Color State Meaning White Solid far-right Green Solid CM Boot Sequence a. All LEDs blink for a few seconds. b. White stays solid on. c. Red, yellow, middle green and blue blink in sequence. d.
  • Page 44 Hardware Features LEDs AP Online/Steady State • The far-right Green LED indicates AP mode. • Refer to Table 9 for a summary of AP mode LED behavior. Table 9. LED behavior in AP Standalone and ZoneDirector modes State AP Standalone Mode AP ZoneDirector Mode Color Flashing...
  • Page 45: Supported Power Sources

    Hardware Features Supported Power Sources Supported Power Sources The CMAP supports the following power sources: Power over Cable (POC): 40 to 90 VAC supplied through the RF coaxial cable (attached ■ to Connector B) that is connected to the cable modem termination system (CMTS) backbone.
  • Page 46: Cable Modem Operation

    Cable Modem Operation Logging Into the CM Web Interface using Dynamic IP Cable Modem Operation The CMAP provides a separate cable modem Web interface that you can use to view the connection and software statuses, configure the downstream frequency, administer the CM, and view the SNMP event log.
  • Page 47: Viewing The Software Status

    Cable Modem Operation Viewing the Software Status 4. In the address or location bar, type the following address: https://192.168.100.1 The cable modem web interface displays a login prompt. 5. Leave User Name blank. 6. In Password, type ADMIN. 7. Click Log In. The Status page appears, indicating that you have logged on to the cable modem web interface successfully.
  • Page 48 Cable Modem Operation Viewing the Software Status There are two tables on the Software Status page – Information and Status. Table 10 Table 11 list the information that these tables display. Table 10. Information (software) table Item Description Standard Specification Compliant The standard with which the device is compliant Hardware Version The version of the cable modem hardware Software Version...
  • Page 49: Viewing The Connection Status

    Cable Modem Operation Viewing the Connection Status Viewing the Connection Status The Connection Status page displays information about the cable modem’s Hybrid Fiber Coax (HFC) and IP network connectivity, including its downstream and upstream channels and the IP address that is currently assigned to the cable modem. 1.
  • Page 50 Cable Modem Operation Viewing the Connection Status Figure 28. Connection Status page - Page 2 of 2 NOTE: The Downstream Power indicated in the Power column is accurate to +/-3 dB.
  • Page 51: Configuring The Downstream Frequency

    Cable Modem Operation Configuring the Downstream Frequency Configuring the Downstream Frequency The Connection Status page allows you to set the downstream frequency for the cable modem. Configuring the downstream frequency enables the device to quickly obtain a direct frequency lock with the CMTS upon bootup and helps to save several minutes of scanning for an available downstream frequency from the CMTS.
  • Page 52 Cable Modem Operation Administering the Cable Modem Figure 29. Security Status page 3. Change the login and password as follows: a. If required, in Password Change User ID, enter a new CM user name. a. If required, in New Password, enter a new CM user password. b.
  • Page 53: Viewing The Snmp Event Log

    Figure 30. SNMP Event Log Status page Before You Begin Installing the CMAP Before installing and setting up the CMAP, Ruckus Wireless recommends that you first complete the following pre-installation tasks. Prepare the Required Hardware and Tools You must supply the following tools and equipment: A notebook computer running Windows 7/Vista/XP with one wireless 802.11b/g/n...
  • Page 54: Perform A Site Survey

    Before You Begin Installing the CMAP Perform a Site Survey NOTE: At the beginning of each procedure, this guide lists the specific tools, accessories, and equipment that you need to complete the procedure. Perform a Site Survey Before installing the CMAP, perform a site survey to determine the optimal access point placement for maximum range, coverage, and network performance.
  • Page 55: Powering The Cmap

    Powering the CMAP Using DC Power (Staging or Debugging Only) Powering the CMAP The CMAP supports both POC (AC) and DC power. Depending on whether you are have access to 45 to 90 VAC on the CMTS CATV cable or would prefer to power it with a 12 VDC power supply, follow the relevant procedure below.
  • Page 56: Verifying Access Point Operation

    “Step 4: Configure the Wireless Settings” on page 12. For example, if you set the SSID to Ruckus Wireless AP, click the wireless network named Ruckus Wireless AP. If ZoneDirector is managing the access point, the wireless settings would have been included in the configuration file that the access point downloaded when it registered with ZoneDirector.
  • Page 57: Verifying Cable Modem Operation

    Verifying Cable Modem Operation Using Power Over Cable (Actual Deployment) Verifying Cable Modem Operation To verify that the cable modem is operating normally, log on to the cable modem’s Web interface. 1. Obtain the IP address that is assigned to the cable modem. You can obtain this information from the DHCP server at the CMTS.
  • Page 58 Verifying Cable Modem Operation Using Power Over Cable (Actual Deployment) Figure 31. Connection Status page - Page 1 of 2...
  • Page 59: Switching Leds To Cable Modem Mode

    Switching LEDs to Cable Modem Mode Using Power Over Cable (Actual Deployment) Figure 32. Connection Status page - Page 2 of 2 9. In the Startup Procedure table (Figure 31), look for Connectivity State. 10. Verify that the Status column for Connectivity State shows “OK”. This indicates that the cable modem is connected to the network and operating normally.
  • Page 60: Using The Ap's Web Interface To Switch Leds To Cm Mode

    Switching LEDs to Cable Modem Mode Using the AP’s Web Interface to Switch LEDs to CM Mode When the access point boots up, the LEDs are in CM Mode. Once it completes the bootup process, the LEDs alternate between CM Mode and AP Mode. The LEDs are color-coded to enable you to quickly identify the current LED mode: If you see the far-right green LED, the LEDs are in AP Mode.
  • Page 61: Using Snmp To Switch Leds To Cm Mode

    Use SNMP to set MIB values on the CMAP that control the LED mode. NOTE: Before starting this procedure, you must first obtain the related MIBs from Ruckus Wireless. Contact your authorized Ruckus Wireless sales representative or Ruckus Wireless Support. Visit http://support.ruckuswireless.com/contacts for Ruckus Wireless Support contact information.
  • Page 62: Resetting Cm And Ap To Factory Default Settings Simultaneously

    Resetting CM and AP to Factory Default Settings Simultaneously Using the Reset Switch on the DC Power Supply NOTE: If you see a far-right green LED, this indicates that the LEDs are still in AP Mode. You have completed switching the LEDs to CM Mode using SNMP. Resetting CM and AP to Factory Default Settings Simultaneously There are two ways to reset the CM and AP components to factory default settings...
  • Page 63: Using The Reset Shunt

    Resetting CM and AP to Factory Default Settings Simultaneously Using the Reset Shunt 5. Press the reset switch (refer to “Step 2: Supply DC Power to the CMAP” on page 10) for 10 seconds. The LEDs briefly turn off when the CMAP resets the CM and AP components to their factory default settings and reboots.
  • Page 64: Resetting The Ap Only To Factory Default Settings

    The procedure is the same, regardless whether you perform this operation from the AP or CM. NOTE: Before starting this procedure, you must first obtain the related MIBs from Ruckus Wireless. Contact your authorized Ruckus Wireless sales representative or Ruckus Wireless Support. Visit http://support.ruckuswireless.com/contacts for Ruckus Wireless Support contact information.
  • Page 65: Resetting The Cm Only To Factory Default Settings

    The procedure is the same, regardless whether you perform this operation from the AP or CM. NOTE: Before starting this procedure, you must first obtain the related MIBs from Ruckus Wireless. Contact your authorized Ruckus Wireless sales representative or Ruckus Wireless Support. Visit http://support.ruckuswireless.com/contacts for Ruckus Wireless Support contact information.
  • Page 66: Remotely Rebooting The Ap

    Remotely Rebooting the AP Using the Reset Shunt Remotely Rebooting the AP NOTE:: The AP can be remotely rebooted, but it Ruckus Wireless does not recommend that the CM be remotely rebooted, as the AP communicates with the administrative computer through the CM.
  • Page 67: Mounting The Cmap

    Mounting the CMAP Using the Reset Shunt Mounting the CMAP To mount the CMAP assembly on a cable strand, you need to secure the cable clamps that are attached to the strand interface to the cable strand. The CATV coaxial cable used in the actual field deployment must have 45 to 90 VAC power multiplexed with the RF signal on the coaxial cable since Connector B is used for both electrical power and the RF signal.
  • Page 68 Mounting the CMAP Using the Reset Shunt Figure 35. 7761-CM block diagram Connector A CM-A Loss 0-3dB Diagnostic DOCSIS 3.0 F Connector Cable Modem Hi-Pass Bias-T Connector B CM-B Hardline F Connector 10/100/1000 Quasi Square Base-T Link Wave AC AC/DC Power Dual-Band Access Point...
  • Page 69: Grounding The Cmap

    Mounting the CMAP Grounding the CMAP Table 12 lists the signal level specifications at the CM-B port of the cable modem. Table 12. CM-B port signal level specifications Downstream Upstream -15 to +15dBmV/64 QAM TDMA: (1xUpstream) • Pmin to +57dBmV (32 QAM, 64 QAM) -15 to +15dBmV/256 QAM •...
  • Page 70 Mounting the CMAP Grounding the CMAP 3. Locate the ground hole on the CMAP chassis (see Figure 36). Figure 36. Ground hole on the CMAP chassis Ground hole 4. Remove the M6 screw that is installed in the ground hole. 5.
  • Page 71: Installing The Antennas

    1. The CMAP supports up to three external antennas: two vertically-polarized antennas and one horizontally-polarized antenna. These antennas are not included in the CMAP package. To order these three antennas contact an authorized Ruckus Wireless reseller and order: Part Number 911-0636-VH02, which includes one horizontally- and one vertically- polarized antenna, and Part Number 911-0636-VP01, which includes one vertically-polarized antenna.
  • Page 72 Installing the Antennas Grounding the CMAP Figure 37. Correct placement of the polarized antennas on the strand interface Horizontally-polarized antenna (part number 911-0536-HP01) Vertically-polarized antennas (part number 911-0636-VP01) 3. Take one vertically polarized antenna, and then mate its end (N type male connector) with the N type female bulkhead connector on the side of the strand interface with two antenna connectors.
  • Page 73: What To Do Next

    Configuring Advanced Settings and Features The AP has been configured for basic operation. However, the Ruckus Wireless AP supports many advanced settings and features. Refer to the ZoneFlex Outdoor Access Point User Guide, ZoneDirector User Guide, or FlexMaster User Guide for instructions on how to configure the advanced setting and feature parameters.
  • Page 74: Troubleshooting

    Retrieving the CM’s MAC Address ■ How Radio Frequency Scanning Works ■ Contacting Ruckus Wireless Support ■ Retrieving the CM’s MAC Address There are some configuration operations that require you to enter the CM’s MAC address. The CM and AP MAC addresses are printed on labels on the outside of the CMAP, as described in “Finding the Access Point and Cable Modem MAC Addresses”...
  • Page 75: Retrieving The Cm's Mac Address Using The Ap Cli

    Troubleshooting Retrieving the CM’s MAC Address Retrieving the CM’s MAC Address using the AP CLI 1. Collect the following: • An administrative computer • An Ethernet cable • A Telnet or SSH (secure shell) client program 2. Connect one end of the Ethernet cable to the administrative computer’s Ethernet port, and then connect the other end to the CMAP’s Ethernet port.
  • Page 76: How Radio Frequency Scanning Works

    Troubleshooting How Radio Frequency Scanning Works How Radio Frequency Scanning Works The following steps describe how a DOCSIS-compliant CMAP performs radio frequency scanning: 1. Looks at the last “known good channel” (repeat this every 64 channel checks). 2. Checks the sixteen last known frequencies (repeat this every 32 channel checks). 3.
  • Page 77: Contacting Ruckus Wireless Support

    Troubleshooting Contacting Ruckus Wireless Support Contacting Ruckus Wireless Support For assistance in troubleshooting other issues that are not described in this guide, contact Ruckus Wireless technical support (see below): Email: support@ruckuswireless.com ■ Web Site: http://support.ruckuswireless.com ■ Support Forum: http://forums.ruckuswireless.com ■...
  • Page 78 Troubleshooting Contacting Ruckus Wireless Support...

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