Canon imageRUNNER ADVANCE-series Service Manual page 55

No. Messages
10 Delivery Server : Connect OK Delivery Server : Connect
File Server : Retrieve Failed OK
Error Code: [xxxx] File Server : Retrieve
Failed
Error Code: [XXXX]
11 An error occurred. communication test, etc.
Error Code: [xxx] (main screen)
Notice of version
information (main screen)
7
Error Messages > Error Messages
Timing of display Cause
Delivery server stopped.
Due to no return of data for the communication test,
time-out (in HTTP communication, no response
for 1min) occurred. After that, retried but failed to
connect to server.
The network cable was disconnected during data
download in the communication test.
The file server stopped during data download in the
communication test.
Hash value in the communication test file is
incorrect.
The max value (space/file) was exceeded and new
log was not accepted.
Normally an old log file is deleted before the max
value (space/file) is exceeded, but error may occur
due to other element (e.g. I/O error).
Failed to acquire version information of device
due to no CDS registration of firmware version of
device.
At the time of notifying version information, failed to
connect to the delivery server.
No return of notifying version information
Network cable was disconnected during notice of
version information.
Failed to send notice of version information since
the main power was turned OFF and then ON
during the sending.
Server stopped at the time of sending notice of
version information.
An internal error occurred at the time of sending
notice of version information.
7 Error Messages > Error Messages
Remedy
Contact Field Support Group in the sale company.
After confirmation that the delivery server has been restored, restart the communication
test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company again.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Reconnect the network cable and then restart the communication test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Contact the sales company's Support Department.
After confirmation that the delivery server has been restored, restart the communication
test.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company again.
Check the network environment and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Check if the log file exceeded the max value.
<Update log>
Max space: 128KB/file
Max file number: 4
<System log>
Max space: 512KB/file
Max file number: 4
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Check if the network environment is correct to solve the cause of the error occurrence.
If the network environment of the device is correct, obtain the log etc. (Refer to
"Information required for Reports" in chapter 6 of this manual.) and contact Support Div.
of the sales company.
Re-connect the network cable and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Check the network environment of the device and re-execute the job.
If it recurs, obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of
this manual.) and contact Support Div. of the sales company.
Obtain the log etc. (Refer to "Information required for Reports" in chapter 6 of this
manual.) and contact Support Div. of the sales company.
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