Canon imageRUNNER 2030i Service Manual
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Canon imageRUNNER 2030i Service Manual

Canon imageRUNNER 2030i Service Manual

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Summary of Contents for Canon imageRUNNER 2030i

  • Page 1 Canon...
  • Page 2 imageRUNNER 2000 Series Service Guide IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER 2000 Series. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    End-User Warranty Conditions -----------------------------------------------------------------------------------17 Warranty Administration Reduction Program (WARP) -----------------------------------------------------18 Product Technical Support Offerings ---------------------------------------------------------------19 Dealer Support Requirements ------------------------------------------------------------------------------------19 Canon USA Support Offerings -----------------------------------------------------------------------------------20 Canon USA Technical Support Center -------------------------------------------------------------------------20 imageRUNNER 2000 Series Service Guide December 2007 Rev. 1 Page iii...
  • Page 5 imageRUNNER 2000 Series Service Guide Internet Support ------------------------------------------------------------------------------------------------------22 VII. Appendix ------------------------------------------------------------------------------------------------------24 Specifications ----------------------------------------------------------------------------------------------------------24 Warranty -----------------------------------------------------------------------------------------------------------------28 Main Unit Limited Warranty ---------------------------------------------------------------------------------------28 Drum Unit Limited Warranty --------------------------------------------------------------------------------------29 List of Tables -----------------------------------------------------------------------------------------------------------30 imageRUNNER 2000 Series Service Guide December 2007 Rev. 1 Page iv...

  • Page 6: Product Overview, Configuration, And Accessories

    USB interfaces for connectivity, Ultra Fast Rendering II LT (UFR II LT) printing technology with support for Microsoft Windows and Macintosh users, and Canon’s RAPID Fusing fixing system for quick warm up times and minimal power consumption. Each can be equipped with expandable paper supplies and optional integrated finishing accessories.

  • Page 7: Model Comparison

    imageRUNNER 2000 Series Service Guide B. Model Comparison imageRUNNER 2000 Series Model Comparison (Table 2) imageRUNNER Function imageRUNNER 2018i imageRUNNER 2022 imageRUNNER 2018 2030i/2025i/2022i Speed Up to 30/25/22 ppm Up to 18 ppm Up to 22 ppm Up to 18 ppm (LTR) DADF Standard...

  • Page 8: Configuration

    Please refer to the Dealer Price List on the ISG Central Website for the most up-to-date Item Numbers. Configuration (Table 3) Item Item Number imageRUNNER 2030i (Main Unit shown with the Optional Inner 2-Way Tray-E2, Cassette Feeding Unit-Q1, and Cabinet -R1) imageRUNNER 2030i 2117B001AA...
  • Page 9 imageRUNNER 2000 Series Service Guide Item Item Number Finisher-U2 0416B004AA Duplex Unit-B1 Power Supply Unite-Q1 0423B001BA (imageRUNNER 2022/2018 2128B001AA (required option for Finisher-U2) option, standard with “i” models) Additional Finisher Tray-C1 0416B002AA (option for Finisher-U2) Cassette Feeding Unit-P1 Cassette Feeding Unit-Q1 2129B001AA 2130B001AA Cabinet-R1...
  • Page 10 Duplex Unit-B1 DU7-1240-000 Super G3 Fax Board-AA1 DU7-1241-000 PCL Printer Kit-V1 DU7-1242-000 Parts Catalog imageRUNNER 2030i/2025i/2022i/2022/2018i/2018, DADF-P2 & Duplex Unit-B1 DU7-3200-000 Finisher-U2 / Additional Finisher Tray-C1 DU7-3201-000 Cassette Unit-P1/Q1 DU7-3202-000 Please refer to the Training Materials Table on Page 9 for the Service Documentation required for the imageRUNNER 2020 Series eLearning Course.

  • Page 11: Box Contents

    imageRUNNER 2000 Series Service Guide D. Box Contents Note: Box Contents Are Subject To Change Without Notice. Box Contents (Table 4) imageRUNNER 2000 Series Manuals included may vary for the imageRUNNER “i” models • Main Unit • Copier Warranty • Drum Unit •...

  • Page 12: Dealer Sales/Service Authorization

    imageRUNNER 2000 Series Service Guide Dealer Sales/Service Authorization A. Technician/System Engineer To become authorized and to maintain authorization to service an imageRUNNER device, each Authorized Reseller’s location must have at least employee successfully completed appropriate imageRUNNER device Training Program and received certified status. III.

  • Page 13: What You Will Learn

    imageRUNNER 2000 Series Service Guide F. What You Will Learn • Product Specifications • Key Operations • Service Mode • Control System • Original Exposure System • Document Feeder • Image Formation System • Media Transport System • Fixing System •...

  • Page 14: Service Manual Information

    Duplex Unit-A1 DU7-3146-000 Cassette Feeding Module-J1/K1 DU7-3147-000 Service materials may be ordered through the Canon Network Access (CNA) website http://www.cna.cusa.canon.com. Includes Super G3 Fax Board-T1, PCL Printer Kit-J1, and UFRII LT Printer Kit. Includes Additional Finisher Tray-C1 imageRUNNER 2000 Series Service Guide December 2007 Rev.

  • Page 15: Servicing Notes

    2000 Series Service Guide Servicing Notes A. Recommended System Engineer Requirements For a Canon copier dealership, a System Engineer (SE) is recommended for working with Canon connectivity products and should have the following basic job functions: • Systems integration (pre-sale and post-sale) •...

  • Page 16: Soft Counter

    • Novell CNA or Novell CNE / Microsoft MCSE certification • A Canon copier Service Technician with two years of experience centered on connectivity products A degree in computer science, engineering, or a computer technician with two years of experience is required in the above areas.

  • Page 17: Power And Plug Requirements

    Confirm that a NEMA 5-15R receptacle is available prior to installation. Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these devices. Before installation, confirm that dedicated NEMA receptacles are available for these devices.

  • Page 18: Installation Times

    45 minutes Inner 2-Way Tray-E2 35 minutes Duplex Unit-B1 30 minutes Cassette Unit-P1 10 minutes Cassette Unit-Q1 15 minutes imageRUNNER 2030i/2025i/2022i/2018i DADF-P2 25 minutes Super G3 Fax Board-AA1 25 minutes PCL Printer Kit-V1 10 minutes imageRUNNER 2022/2018 Fax Panel-B1 10 minutes Estimated Installation Times shown are based on a minimum of two (2) experienced technicians.

  • Page 19: Special Tools

    Used for adjusting and checking NA-3 Test Chart FY9-9196-000 images. Rank Description A: Each service person is expected to carry one. Refer to the imageRUNNER 2030i/2025i/2022i/2022/2018i/2018 Service Manual for complete details. imageRUNNER 2000 Series Service Guide December 2007 Rev. 1 Page 14...

  • Page 20: Consumables

    Main Unit Consumables List (Table 12) Estimated Life Description Part Number Quantity Remarks (copies/prints ) 69,000 Waste toner is (imageRUNNER 2030i/2025i) mounted in a drum GPR-25 2101B003AA unit, and the machine Drum Unit 61,000 stops when a full tank (imageRUNNER condition is detected.

  • Page 21: Periodic Maintenance

    The imageRUNNER 2000 Series and its accessory items do not require Periodic Maintenance. J. End-User Maintenance The items listed in the chart below are end-user maintenance items for the main unit and DADF-P1. Refer to the imageRUNNER 2030i/2025i/2022i/2022/2018i/2018 Service Manual for complete details. End-User Maintenance (Table 15) Description Maintenance Cycle...

  • Page 22: Suggested End-User Customer Service Offerings

    Optimum performance range Suggested maximum imageRUNNER (prints/copies per month based monthly print/copy volume on LTR sized paper) (based on LTR sized paper) imageRUNNER 2030i 3,000 – 35,000 impressions 115,000 impressions imageRUNNER 2025i 3,000 – 32,000 impressions 90,000 impressions imageRUNNER 2022i/2022 3,000 –...

  • Page 23: Warranty Administration Reduction Program (Warp)

    To request parts reimbursement credit, complete the e-Tag warranty claim form that can be found in the warranty section of the Canon USA’s e- Support Center. Print out the e-Tag form and submit it to the address provided, along with the defective part(s), and a copy of the machine’s service history log.

  • Page 24: Product Technical Support Offerings

    • Submit and update your profile information such as cell phone number, e- mail address, or company address. To do so, you can log-on to e-Support and access the “Current Profile” section to make updates or call Canon USA’s TSC. Accurate profile information will allow for quick contact if more information is required from the caller later on.

  • Page 25: Canon Usa Support Offerings

    1. Canon USA Technical Support Center Live phone based technical support from the Canon USA TSC is limited to those technicians who are certified to service an imageRUNNER device or are enrolled for technical training.
  • Page 26 • All technical support for the end-user is provided solely by the contracted servicing Dealer. • The Canon USA TSC will be the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and development groups.

  • Page 27: Internet Support

    • Track and Modify logged Cases • Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s...
  • Page 28 2000 Series Service Guide b) Canon USA ISG Central Website Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff, please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.

  • Page 29: Appendix

    11” x 17” Cassette: 17 to 24 lb Bond, Media weight Stack Bypass: 17 to 32 lb Bond imageRUNNER 2030i/2025i/2022/2022i: 2 Cassettes + Stack Bypass Media feeding system imageRUNNER 2018/2018i: 1 Cassette + Stack Bypass Maximum paper capacity Up to 1,080 sheets (20 lb Bond)

  • Page 30: Dadf-P2 Specifications (Table 18)

    2000 Series Service Guide imageRUNNER 2030i/2025i/2022/2022i/2018/2018i imageRUNNER 2030i/2025i/2022i: Approximately 29-3/4” x 24-1/2” x 26-5/8” imageRUNNER 2018i: Approximately 26-1/2” x 24-1/2” x 26-5/8” imageRUNNER 2022 (With DADF): Approximately 29-3/4” x 24-1/2” x 26-5/8” Dimensions (H x W x D) imageRUNNER 2022 (With Platen): Approximately 26-1/4” x 24-1/2” x 25-1/4”...

  • Page 31: Inner 2-Way Tray-E2 Specifications (Table 21)

    imageRUNNER 2000 Series Service Guide Inner 2-Way Tray-E2 Specifications (Table 21) Inner 2-Way Tray-E2 (Option) Number of Trays Upper Output Tray – Approximately 100 sheets (LTR), 50 sheets (Other sizes) Capacity Per Tray Lower Output Tray – Approximately 250 sheets (LTR), 100 sheets (Other sizes) Media Sizes 11”...

  • Page 32: Duplex Unit-B1 Specifications (Table 23)

    11” x 17” to STMT Receiving Paper Size 11” x 17”, LGL, LTR, LTRR, STMTR Memory Capacity Approximately 1,000 pages. Up to 500 destinations (imageRUNNER 2030i/2025i/2022i/2018i), Auto Dial Function (Address Book) Up to 200 destinations (imageRUNNER 2022/2018) Fax Panel-B1 Specifications (Table 25)

  • Page 33: Warranty

    (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. This warranty does not cover the Canon Drum Unit for the Product, for which a separate warranty is given.

  • Page 34: Drum Unit Limited Warranty

    Drum Unit or use of it to make 48,000 prints or copies (or a combination of both), whichever comes first, Canon shall provide a credit ("Credit") to the original purchaser toward a replacement Drum Unit if the Drum Unit fails to operate under normal use and service by reason of any defect in workmanship and materials, other than exterior defects, such as nicks, scratches or dents.

  • Page 35: List Of Tables

    imageRUNNER 2000 Series Service Guide C. List of Tables Print Speed and Segment (Table 1) ....................1 imageRUNNER 2000 Series Model Comparison (Table 2) ............2 Configuration (Table 3) ........................3 Box Contents (Table 4) ........................6 Service Manuals/Parts Catalog (Table 5) ...................9 Soft Counter Configuration (Table 6) ..................11 Main Unit Power and Plug Requirements (Table 7) ..............12...

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Imagerunner 2025iImagerunner 2022iImagerunner 2018iImagerunner 2022Imagerunner 2018

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