ATCOM Rainbow1 User Manual
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ATCOM Rainbow1 User Manual

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Rainbow1 IP Phone User Manual
Version: 1.2
2015-03-12

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  • Page 1 Rainbow1 IP Phone User Manual Version: 1.2 2015-03-12...
  • Page 2 Rainbow1 IP Phone User Manual Release note Version Changed note Editor Date First Release Aimee 2014-5-12 1.5 Management and Aimee 2014-8-25 Maintenance support capture network traffic 4.3 SIP Setting Modify the default value of RTP Packet Size to 20 Add codec payload and name for G726r16,G726r24,G726r32,G726r40 4.4 Account...

  • Page 3: Table Of Contents

    Rainbow1 IP Phone User Manual Content Contact ATCOM .................................5 Overview of ATCOM ................................5 Overview of Rainbow 1 ..............................6 1.1 Interfaces ....................................6 1.2 Hardware....................................6 1.3 Software ....................................6 1.4 Network.....................................7 1.5 Management and Maintenance..............................7 1.6 Protocol .....................................7 1.7 Compliant and Authenticated Standard............................8 1.8 Packing List ....................................8...
  • Page 4 Rainbow1 IP Phone User Manual 4.5.2 Features ...................................36 4.5.3 Voice....................................37 4.5.4 Ring ....................................38 4.5.5 Tone ....................................38 4.6 Update.....................................39 4.6.1 Manual Update ................................39 4.6.2 Update/Auto Provision..............................39 4.6.3 Reset & Reboot.................................40 4.6.4 Debug ....................................41 4.7 Phone Book .....................................41 4.8 Call Log ....................................41 FAQ &...

  • Page 5: Contact Atcom

    Contact ATCOM Overview of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards With over 10 years’...

  • Page 6: Overview Of Rainbow 1

    Rainbow1 IP Phone User Manual 1. Overview of Rainbow 1 Rainbow1 Type Power adapter Rainbow1 Optional accessory 1.1 Interfaces  Power input: DC 5V, 1000mA or POE  LAN: RJ45 port  PC: RJ45 port  Headset jack 1 : RJ9 port ...

  • Page 7: Software

    Rainbow1 IP Phone User Manual 1.3 Software Sip 2.0 (RFC3261) and other related SIP RFCs  1 SIP lines  STUN  Jitter Buffer, VAD,CNG  G.711A/U, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729 ,  L16, iLBC Echo Cancellation ...

  • Page 8: Protocol

    Rainbow1 IP Phone User Manual 1.6 Protocol IEEE 802.3 /802.3 u 10 Base T / 100Base TX  PPPoE: PPP over Ethernet  DHCP: Dynamic Host Configuration Protocol  SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489,  RFC3842, RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889 TCP/IP: Transfer Control Protocol/Internet Protocol ...
  • Page 9 Rainbow1 IP Phone User Manual Connect LAN port to PC with Ethernet cable, or connect Rainbow1 to a switch/router which is in the same network as your PC. It uses DHCP mode by default, and you can review its current IP address by pressing key on idle state.
  • Page 10 Rainbow1 IP Phone User Manual B. Press the other side joints into the slot according to the direction of the arrow C. It is the right picture after fixing the stand bracket below: ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
  • Page 11 Rainbow1 IP Phone User Manual D. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. When the joints are pulled out of the slot, you can take off the stand bracket.
  • Page 12 Rainbow1 IP Phone User Manual B. Press the other side joints into the slot according to the direction of the arrow ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
  • Page 13 Rainbow1 IP Phone User Manual C. After install the wall-hung stand bracket, press one-side joints of stand bracket into the slot, please refer the picture as below: D. Press the other side joints into the slot according to the direction of the arrow E.
  • Page 14 Rainbow1 IP Phone User Manual F. It is the right picture after fixing the stand bracket below: G. Disassemble the stand bracket: Push the spring joint of stand and pull the stand according to the direction of the arrow. According to the direction of the arrow: ATCOM TECHNOLOGY CO., LIMITED...
  • Page 15 Rainbow1 IP Phone User Manual 3、Wiring after installing the stand bracket Plug in the power adapter, network cable and handset or headset to the corresponding ports as below picture and press them to the slots on the stand bracket. ATCOM TECHNOLOGY CO., LIMITED...

  • Page 16: Keypad Of Ip Phone

    Rainbow1 IP Phone User Manual 2. Keypad of IP Phone LCD Status Indicator LED Volume Soft Key Navigation Menu Voice Mail Cance Mute Headset Hold Dial pad Redial Speaker 2.1 Describe of the buttons and Screen Soft Keys Press to select a function which displayed at the...

  • Page 17: Describe Of The Lcd Screen Icons

    Rainbow1 IP Phone User Manual incoming caller’s ID(if available),line/call status, extension numbers and the soft key features are displayed on it. Dial pad Entering numbers or characters. Navigation Allows users to navigate (left, right, up, down). Press keys can enter “Directory”. Press can enter “History”.
  • Page 18 Rainbow1 IP Phone User Manual Rainbow1 is in speaker mode Rainbow1 is in handset mode Rainbow1 is in headset mode The call is muted ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...

  • Page 19: Basic Functions And Operations

    Rainbow1 IP Phone User Manual 3. Basic functions and operations 3.1 Answer the calls When there is an incoming call, phone will remind user with ringing. There are 3 ways to answer the call A. Answer by handset Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.

  • Page 20: Pre- Dial

    B、Press soft key "Dial" to send out the number 3.4 Multiple line dial-up Rainbow1 supports up to 2 concurrent calls. If there is a new incoming call when you’re talking on Rainbow1, the new incoming call will be displayed on LCD and status ATCOM TECHNOLOGY CO., LIMITED...

  • Page 21: Hang Up The Phone

    Rainbow1 IP Phone User Manual indicator LED will be fast blinking. User can press soft key "Hold" then press “Answer” to receive the new incoming call. 3.5 Hang up the phone 1. Handset hang up Put back the handset at handset mode, the current calling will be hung up.

  • Page 22: Mute Calls

    3.11 Call History Rainbow1 supports 100 missed calls list, 100 incoming calls list and 100 dialed calls list. When the storage is full, the old record will be erased by the new one.

  • Page 23: Default Password

    Rainbow1 IP Phone User Manual 2. Press key and key to select “Call History” then press “Select” soft key. 3. Press key and key to select “Missed Calls” then press “Select” soft key. 4. Press key and key to browse the missed call record. If there is no record, the LCD display will be indicated “List is Empty”.

  • Page 24: Check The Phone's Ip Address

    IP address of the phone. 3.14 Dial Plan Dial plan defines the rule of dial. The syntax of dial plan for Rainbow1 is closely similar as the corresponding syntax specified by MGCP and MEGACO. Dial plan is stipulated by the below configurable parameters: ...
  • Page 25 Rainbow1 IP Phone User Manual ‘!’: A sequence can be barred (rejected) by placing a ‘!’ character at the end of the sequence. For example, “137xxxxxxxx!” will forbid numbers which have 11 digits and start by 137 to be dialed.

  • Page 26: Web Settings

    Rainbow1 IP Phone User Manual 4. Web settings Input the IP address in the web browser and press ‘Enter’ key to access Rainbow1's user webpage. Click "admin" which is on the right top corner to enter administrator webpage. 4.1 Basic 4.1.1 Status...
  • Page 27 Rainbow1 IP Phone User Manual 1. If choose DHCP, the telephone will be assigned a IP address automatically, click the button “Next” to enter the web page of “SIP Settings”. 2. If choose Static IP，you should input the IP address manually for the telephone, click the button “Next”...

  • Page 28: Network

    Rainbow1 IP Phone User Manual Click the button “Finish” to save configurations, and click “Back” back to the previous web page. 4.2 Network 4.2.1 Basic There are 3 ways to connect to the internet: DHCP, Static and PPPoE, please choose one according to your own situation.

  • Page 29: Advance

    Rainbow1 IP Phone User Manual Connect the LAN port of Rainbow1 with the Ethernet port of modem then fill user name and password of PPPoE which assigned by ISP (Internet Service Provider). a) User name：set PPPoE user name b) Password：set PPPoE password Press ‘Submit’...
  • Page 30 Rainbow1 IP Phone User Manual 1. Lan VLAN Enable: Whether to enable VLAN of Lan Port 2. PC VLAN Enable: Whether to enable VLAN of PC Port 3. Lan Identifier(1..4094) : Assign VLAN id for voice stream, range from 1 to 4094 4.

  • Page 31: Sip Setting

    Rainbow1 IP Phone User Manual 4.3 SIP Setting  Sip Timer Values 1. Sip T1: RFC 3261 T1 value (RTT). Range: 0 – 64 sec, defaults to 0.5 2. Sip T2: RFC 3261 T2 value (Maximum retransmit interval for non-INVITE requests and INVITE responses).

  • Page 32: Account

    1. Enable Stun: Select “Yes” or “No” to enable or disable using stun to discover NAT mapping. 2. Stun Server: Set stun server, which can be IP address or domain name. 4.4 Account Rainbow1 has 1 line which is enabled to register by default.  SIP ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
  • Page 33 DNS SRV record if there is a DNS which supports specifying the location of the server or domain for SIP protocol. Only when Rainbow1 fails to register to the SIP Server, it will try to register to the SIP Redundancy Server.

  • Page 34: Codec Configuration

    SubscribeMWI 21. Server List：Choose the server type. 22. DNS Mode: Choose the DNS mode 23. BLF List URI: Set BLF list URI when Rainbow1 cooperates with Broadworks (Broadsoft).  Codec Configuration 1. Disabled Codec: Select disallowed codec for all calls.
  • Page 35 3. Pickup Service Code: Set Pickup Service Code. 4. UDP Keep Alive Enable: Select “Yes” or “No” to enable or disable UDP keep alive. If enabled, Rainbow1 sends UDP packets periodically to keep the server port alive. 5. UDP Keep Alive Intvl: Set interval to send UDP packets.

  • Page 36: Phone Setting

    Rainbow1 IP Phone User Manual 4.5 Phone Setting 4.5.1 Preference  Output Volume(1~8) 1. Handset Volume: Specify handset volume grade 2. SpeakerPhone Volume: Specify speaker volume grade 3. Headset Volume: Specify headset volume grade 4. Ring Volume: Specify ring tone volume grade ...

  • Page 37: Daylight Saving Time

    Rainbow1 IP Phone User Manual 3. Reorder Delay: It means the delay between the remote end hangs up and reorder tone is played. “0” means the reorder tone will be played immediately. Range: 0 – 60 sec 4. Reorder Time: Set the duration about how long the page of Calling–end displayed ...

  • Page 38: Features

     Call Forward 1. Always Target: Every incoming call will be forwarded to this target. 2. Busy Target: The incoming call will be forwarded to this target when Rainbow1 is busy. 3. No Answer: The incoming call will be forwarded to this target when there is no answer.

  • Page 39: Voice

    Call Waiting disabled, only one conversation will be available even multi- accounts have been registered on Rainbow1 . 3. Block Call ID: Select “Yes” here, Caller ID will be blocked, Rainbow1 will call others as anonymous. 4. Block Anc Call: Select “Yes” here, all anonymous call will be blocked, Rainbow1 will reject all anonymous callers.

  • Page 40: Ring

    Rainbow1 IP Phone User Manual 4.5.4 Ring Administer can upload 2 user define ring. The ring file should be wav (8k, 8bit, u-law) and no larger than 200 KBytes. 4.5.5 Tone Set the script for each tone. For example, MWI Dial Tone: 350@-19,440@-19;2(.1/,1/1=2);10(*/0/1+2) Frequency1, Frequency2;...

  • Page 41: Update

    Rainbow1 IP Phone User Manual 6. Off Hook Warning Tone: The promoting audio when user does not put the handset on the cradle properly. 7. Ring Back Tone：The promoting audio when the remote end is ringing. 8. MWI Dial Tone：The promoting audio when an unread voicemails existed.

  • Page 42: Reset & Reboot

    Rainbow1 IP Phone User Manual 3. Password: The password to access the file server 4. AES Key: If the configuration file has been encrypted, the AES key will be used to decrypt for auto-upgrading 5. Check New Config: If set this parameter as “On”, the phone will do some check for upgrading, and it will upgrade automatically once the conditions are met 6.

  • Page 43: Debug

    Stop after finishing it, then click Export to download the file. If the Pcap Feature is not enabled when something wrong happened with the phone, you can click the Download button to get the syslog file, and then send it to ATCOM to help you to solve issues.

  • Page 44: Call Log

    Rainbow1 IP Phone User Manual 4.8 Call Log 1. Redial: Record of dialed list, maximum 100 records. 2. Received: Record of received list, maximum 100 records. 3. Missed: Record of Missed list, maximum 100 records. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...

  • Page 45: Faq & Trouble Shooting

    3. Factory reset during rebooting, steps are: a) Press ‘*’ and ‘#’ key immediately after plugging in the power adapter. b) Wait for about 5 seconds, Rainbow1 will be reset to factory default setting after rebooted. 5.2 Upgrade firmware under safe mode If the phone could not start up normally, please upgrade firmware under safe mode.

  • Page 46: Trouble Shooting

    Rainbow1 IP Phone User Manual 6. Trouble Shooting 6.1 The phone can’t register successfully 1. Check the IP address, and if the mode of WAN port is DHCP, please make sure the DHCP server is in service. 2. Check the gateway.

  • Page 47: Abbreviations

    Rainbow1 IP Phone User Manual 7. Abbreviations DND ： Do Not Disturb CFWD ： Call Forward Bxfer ： Blind Transfer Conf ： Conference Num ： Number DelChr ： Delete Char Y/N ： Yes/No SIP：Session Initiate Protocol RTP：Real-time Transport Protocol SDP：Session Description Protocol VPN：Virtual Private Network...

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