Tips For Dealing With Issues Occurring During Commissioning - FP optimail Installation Manual

26
optimail Installation Guide
Tips for dealing with issues occurring during
commissioning
Issue
Authorization aborted
Blank display
Connection Configuration:
GSM Modem cannot be
set up
Connection Configuration:
Universal Link Box cannot
be set up
Delivery is incomplete /
damaged
Possible cause and remedy
An error message with troubleshooting information
appears in case of authorization issues.
If necessary:
• Turn off the optimail. Wait one minute.
• Turn the optimail on again.
The authorization procedure restarts.
Make sure that the Connection Configuration is set
correctly (see page 17) .
Check whether the power cable is plugged in correctly
and the power switch is turned on.
optimail fails to detect the GSM Modem.
Turn off the optimail.
Check whether the GSM Modem has been installed
correctly and connected to optimail. (See page 13 and the
product information that came with the GSM Modem.)
Turn on optimail again and restart Connection
Configuration.
If you cannot solve the problem: Call Service.
optimail fails to detect the Universal Link Box.
Turn off the optimail.
Check whether the Universal Link Box has been
installed correctly and connected to optimail. (See
page 14 and the product information that came with the ULB.)
Turn on optimail again and restart Connection
Configuration.
If you cannot solve the problem: Call Service.
Do not start operating the optimail.
Call Service.