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Lexmark™ X203n, and X204n 7011-2xx • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
Lexmark, Lexmark with diamond design, and MarkNet are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PCL® is a registered trademark of the Hewlett-Packard Company.
7011-2xx Notices and safety information The following laser notice labels may be affixed to this printer as shown: Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
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7011-2xx Avisos sobre el láser Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Clase I (1).
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7011-2xx Huomautus laserlaitteesta Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 60825-1 -määrityksen mukainen. Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä.
7011-2xx Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
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7011-2xx Sicherheitshinweise • Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen. • Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.
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7011-2xx Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. •...
7011-2xx Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment, as well as general environmental and safety instructions, are discussed.
7011-2xx 1. General information The Lexmark™ X203 and X204 are MFPs that combine print, scan, copy, e-mail, and fax features into a single device designed for small workgroups. Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom and repair the failure.
7011-2xx • Use only recommended paper. Refer to the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for more information about which paper provides optimum results for the current printing environment. Tools The removal and adjustment procedures require the following tools and equipment: •...
7011-2xx Acronyms Autocompensator Mechanism (or paper feed) Automatic document feeder Analog front end ASIC Application Specific Integrated Circuit Complete Bill Of Material Charge coupled device Contact image sensor Cyclic redundancy check DBCS Double byte character set DIMM Dual In-Line Memory Module Error correcting code Error correction mode External Network Adapter...
7011-2xx 2. Diagnostic information Start CAUTION: Unplug power from the MFP before connecting or disconnecting any cable, assembly, or electronic card. This is a precaution for personal safety and to prevent damage to the MFP. This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning MFP.
7011-2xx Symptom tables POST symptom table These symptoms may appear during the POST (Power-on Self Test). See “Power–On Reset (POR) sequence” on page 2-1 for the sequence when the MFP is turned on. POST symptom table Symptom Action The main motor, cooling fan, and “Controller card service check”...
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7011-2xx Symptom Action Main motor noisy or does not “Main motor service check” on page 2-29. move MFP emits a grinding noise and a Check the cartridge and PC roll assembly for proper installation. Re- 902 error results. insert it if it is installed incorrectly. Paper never picks “Paper never picks”...
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7011-2xx Symptom Action Repeating ADF Jams. Paper Verify that the mylar feed strips are proprly positioned on the ADF. feeds into the ADF but does not go all the way through. If the clear mylar strips are damaged, replace the ADF. See “ADF assembly removal”...
7011-2xx Understand the operator panel Copy Menu Stop/Cancel Hook Scan/Email Redial/Pause PQRS WXYZ Select Back Start Shortcuts Options Address Book The X203, and X204 op panel is divided into three sections: Selections and setting’s Copy Scan/Email Options This section of the operator panel is used to select the MFP function for a job Copy - Activate the copy function to copy a document on the flatbed or ADF (X204 only).
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7011-2xx Display / Main control Menu Stop/Cancel Select Back Start Menu - Enters the administration menu Display - View scan, copy, fax and print options, and view status and error messages. Stop/Cancel - Stops print, scan ,and fax jobs. Exits a menu and returns to Ready. Start - Start a copy, scan, or fax job.
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7011-2xx Keypad area Hook PQRS Redial/Pause WXYZ Shortcuts Address Book Hook - Press to take the line off-hook when faxing. Press a second time to hang up the line. Keypad - Enter numbers, letters, or symbols on the display Shortcuts - Enters the shortcut screen Address Book - Access the stored phone numbers.
7011-2xx MFP Menus The diagram shows the menu index on the operator panel and the menus and items available under each menu. Not all menus or selections will be available in all situations. These are accessed through the driver. Paper Menu Reports Default Source Menu setting’s Page...
7011-2xx Messages and error codes Service error codes Service error codes are generally non-recoverable except in an intermittent condition when you can POR the MFP to temporarily recover from the error condition. Error Description Action 8XX Scanner service errors 840.01 The scanner is disabled and can’t be used.
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7011-2xx Error Description Action Scanner Failure Lamp failure. See “Flatbed service check” on 844.yy page 2-24. Front scan module output level error “Flatbed service check” on page 2-24 Rear scan module output level error 844.01 Front scan module lamp level too low Front Mono channel, Front Color channels, Front Red channel, Front Green channel, and/or Front 844.02...
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7011-2xx Error Description Action Fax Storage The devices’ flash partition is invalid or unavailable. Go to “Format Fax Storage” on 847.02 page 3-34. If the issue is not fixed, replace the controller board. Go to “Controller board removal” on page 4-16.
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7011-2xx Error Description Action 930.xx Wrong printhead installed Replace the printhead. See “Printhead service check” on page 2-32. 931.xx No first hsync Replace the printhead. See “Printhead service check” on page 2-32. 932.xx Lost hsyncs 933.xx Mirror motor locked: No hsync received 935.xx Motor unable to reach operating speed Transport motor service errors...
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7011-2xx Error Description Action 959.20 Hardware failure Replace the controller board. See “Controller card service check” on page 2-25. 959.21 Controller did not respond to command request. 959.23 Self test failed during initialization. Replace the controller board. See “Controller card service check” on page 2-25.
7011-2xx Fax error codes Fax error log codes Error code Description Action No error occurred during fax No action needed transmission Error occurred when transmitting • Check line quality. training. • Select a lower ‘Max Speed’. • value under Fax Send setting’s •...
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7011-2xx Fax error log codes (Continued) Error code Description Action Too many errors when transmitting in • Check line quality. ECM mode. • Adjust ‘Transmit Level’. • Select a lower ‘Max Speed’value under Fax Send setting’s. Remote device failed to respond to the •...
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7011-2xx Fax error log codes (Continued) Error code Description Action Failure to transmit training successfully • Select a lower “Max Speed” under Fax in V29, V27 terminal modulation Send setting’s. schemes. • Adjust the “Transmit Level”. • Check line quality. Failure to transmit training successfully •...
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7011-2xx Fax error log codes (Continued) Error code Description Action Received request for unsupported No action needed. image width from remote fax device. Received request for unsupported No action needed. image resolution from remote fax device. Received request for unsupported No action needed.
7011-2xx Paper jam messages Repeating jams or jam messages can be caused by any of the following: • Faulty pick solenoids or worn cams of the solenoids • Faulty flags or springs • Worn backup rollers at the reference guide •...
7011-2xx User attendance messages The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that must be resolved. This topic provides a list of all printer messages, explains what they mean, and tells how to clear the messages. The following table lists the messages in alphanumerical order.
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7011-2xx User status and attendance messages (Continued) User primary message Explanation Load Manual Printer does not detect media meeting the description <custom type> in the single <custom type> sheet feeder (manual feeder). The following actions can be taken: • Load paper, and the job continues. •...
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7011-2xx User status and attendance messages (Continued) User primary message Explanation 37 Insufficient Collation This message is displayed when the printer memory used to store pages is too full Area to collate the print job. The following actions can be taken: •...
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7011-2xx User status and attendance messages (Continued) User primary message Explanation 56 Standard USB This message may appear when data is sent to the printer across a USB port, but Port Disabled the port is disabled. Note: Once the error is displayed the first time, reporting of further errors is suppressed until the printer is reset or menus are entered.
7011-2xx Service checks Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/ high voltage power supply board) should be performed with the MFP positioned on its back side. Note: When you make voltage readings, always use frame ground unless another ground is specified.
7011-2xx Flatbed service check Action Flatbed Ensure that connectors J15, J1, and J5 are properly connected. Inspect the ribbon cable connection on CIS for proper connection. If connector J15 is properly connected, verify the following voltages on the controller card. Check pin 9 for +3.3V, pins 11, 13, and 15 for +5V. Pins 3, 6, and 8 are ground.
7011-2xx Controller card service check Action Controller card assembly Verify +24 V dc input from the LVPS/HVPS. • Turn the MFP off. • Disconnect the LVPS/HVPS cable from the controller card at J22. See “Controller card” on page 5-4 for more information.
7011-2xx Cover interlock switch service check Note: Make sure a print cartridge assembly is installed and the cover closes all the way, engaging the cover open switch lever. Action Cover interlock switch Check the cover interlock cable to make sure it is not plugged into J9, and that the cooling fan cable is not plugged ito J11.
7011-2xx Fuser service check When toner is partially fused to the paper, it is usually caused by low fuser temperature. Note: Improper fusing can result from incorrect media setting’s in the driver, or on the MFP. Check those setting’s before servicing the fuser. Note: Make sure the correct voltage fuser is being used on the MFP.
7011-2xx Hot fuser service check Note: Ensure correct fuser is installed. Action Measure the resistance of the thermistor. The resistance measures from approximately 1K ohms immediately after printing or POR to approximately 240K ohms when thermistor reaches room temperature. (It may take 30 minutes to cool.) Replace the fuser assembly as necessary.
Reports - Network setting’s. Consult the network administrator to verify that the physical network setting’s displayed on the network setting’s page for the device are properly configured. For more network troubleshooting information, consult the Lexmark Network Setup Guide. Step Questions / actions If the device is physically connected to the Go to step 3.
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7011-2xx Step Questions / actions Does the IP address displayed on the network Go to step 10. Go to step 6. setting’s page match the IP address in the port of the drivers using the printer? Does the LAN use DHCP? Go to step 7.
7011-2xx Operator panel service check Inspect the operator panel cable for damage. Make sure the cable is plugged in securely. POR the MFP, and check each light for proper operation. Operator panel service check Action Operator panel Buttons Controller card Check connector J4, pin 2 for 3.3 V.
7011-2xx Paperpath sensor service check Action All sensors Check all the sensor flags for breakage or if they are jammed. Check all the sensors for dirt. MPF sensor Check pin 1 on connector J18 for +5V and pin 2 on J18 for +3.3 V. Pins 3, and 4 should be ground.
7011-2xx Paper feed service checks Paper jam error indication during POST Action Exit sensor If the exit sensor flag is not resting within the paper exit sensor during POST, the MFP displays a paper jam message. Make sure the flag is operating freely and is correctly installed.
7011-2xx Paper occasionally picks or picks multiple sheets at once Action Tray 1 Check tray for paper catch points. If the sheet being fed stops momentarily, the ACM applies additional vertical force causing additional sheets to feed. Do not mix paper types. Paper pick tires Check the tires in the ACM assembly for signs of wear or damage.
7011-2xx Print quality service checks Note: Ensure cover is closed tightly. A gap in the opening may allow light to expose the photoconductor resulting in a ‘dirty’ print. Using print quality test pages Blank page Action Toner cartridge (not a FRU) Remove the toner cartridge, and gently shake it to evenly distribute the toner.
7011-2xx Heavy background Poor development or poorly charged toner particles cause excessive background. This is more noticeable as the toner cartridge nears end-of-life. Action Toner cartridge (not a FRU) Make sure the toner cartridge and PC Kit are correctly installed and PC Kit (not a FRU) the high voltage contacts are clean.
7011-2xx Light print Action Toner cartridge (not a FRU) Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge is not low on toner. If the problem continues, install a new toner cartridge. Recheck condition before replacing PC Kit if necessary. Check the transfer roll for signs of toner buildup and contamination.
MFP. • Change the media texture setting. If the setting is not in your driver, you can download the correct Lexmark setup utility from the Lexmark Web site at www.lexmark.com. The print is getting light but the •...
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7011-2xx Problem Action The Toner Low message is • Remove the toner cartridge, and gently shake it from side to side displayed. to redistribute the toner (6K cartridge only). • Replace the toner cartridge. Solid black areas on • Choose a different fill pattern in your software program. transparencies or white streaks •...
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7011-2xx Problem Action The paper sticks together/MFP • Remove the paper from Tray 1, and fan it. feeds multiple sheets of paper. • Don’t overfill Tray 1(see media capacities in the media types and sizes chart in the User’s Reference). The paper fails to feed from •...
7011-2xx 840.xx service check Step Questions / actions POR the machine into configuration mode. Go to step 2. Stop. Problem resolved. Go to the disable scanner menu item. See “Disable Scanner” on page 3-18. Touch “Enable ADF/FB -Enabled and press Submit to save the change.
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7011-2xx Step Questions / actions Replace the ADF unit. See “ADF assembly Go to step 8. Stop. Problem solved. removal” on page 4-43. POR the machine into configuration mode. Go to the disable scanner menu item. See “Disable Scanner” on page 3-18.
7011-2xx Scan quality service checks Image unclear Problem Action Dirt on flatbed glass or calibration Clean glass with isopropyl alcohol. reference plate Black page If the MFP can print normal pages from the host PC see “Flatbed service check” on page 2-24.
7011-2xx Transfer roll service check Action Check transfer roll area for debris, and clean as necessary. Verify continuity between the spring below the left side bearing and the transfer roll shaft. Verify continuity in the spring and the cable connection on the LVPS/HVPS.
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7011-2xx Step Questions / actions Is the line being used a VOIP line? Go to step 7. Go to step 8. Have the system administrator verify that Go to step 8. Stop here. The issue is the VOIP server is configured to receive VOIP related.
7011-2xx Fax Reception service check Step Questions / actions Is the phone line properly connected to the Go to step 3. Go to step 2. modem card and the wall jack? Properly connect the phone line to the Problem resolved. Go to step 3.
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7011-2xx Step Questions / actions Go to the Administrator menu. Enter the Fax Go to step 18. Go to step 19. setting’s - Analog Fax setting’s submenu. Verify the remote device number is not in the Banned Fax List user setting. Is the remote device number in the banned fax list? Remove the remote number from the...
7011-2xx Escalating a fax issue to second-level support Before contacting the second-level support, go to the SE menu on the MFP.and generate a Fax error file. This file contains machine setting’s information and debug information that will help second-level support determine the cause of a failure.
7011-2xx 3. Diagnostic aids This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the problem. Accessing service menus There are different test menus that can be accessed during POR to identify problems with the printer. Configuration Menu 1.
7011-2xx Diagnostics mode When the Diagnostics mode is entered, each Diagnostics main menu item displays on the operator panel. When a diagnostic test is selected from the main menu, a sub menu displays and each individual test displays in the order shown.
7011-2xx Diagnostics mode tests (Continued) Transfer Adjust “Transfer” on page 3-9. Print Contrast “Print contrast” on page 3-9. Charge Roll “Charge Roll” on page 3-9. Gap Adjust “Gap Adjust” on page 3-10 Auto Dark Adj “Auto Dark Adjust” on page 3-10.
Horizontal lines to check for skew • General printer information, including current page count, serial number, and code level. Lexmark x54x To print the Quick Test page: Note: Print the Quick Test Page on letter or A4 paper. Select REGISTRATION from DIAGNOSTICS.
7011-2xx Print Tests Input source tests The purpose of the diagnostic PRINT TESTS is to verify that the printer can print on media from each of the installed input options. The contents of the Print Test Page vary depending on the media installed in the selected input source.
7011-2xx To run the Button Test: Select Hardware Tests from Diag Menu, and press Select ( Select Button Test, and press Select ( press count: 0 appears. press each operator panel button, and watch to see if the number of press counts increases by one for each press.
7011-2xx Input Tray tests Feed Tests This test allows you to observe the paper path of media as it passes through the printer. Any installed input tray can be tested. The pages fed through the printer are blank. To run the Feed Test: Select INPUT TRAY TESTS from Diag Menu, and press Select ( Select Feed Tests, and press Select ( Select the tray to be tested.
7011-2xx To view the Prt Color Pg Count, the Prt Mono Pg Count, or the Perm Page Count: Select PRINTER SETUP from DIAGNOSTICS, and press Select ( Select PAGE COUNTS, and press Select ( Select the page count you wish to view: •...
7011-2xx • To move to the next character or digit, press , and press Select ( • When you press Select ( ) on the last digit, the value will be submitted. If Invalid ID appears, the entry is discarded, and the previous Configuration ID 1 is displayed on the screen.
7011-2xx Gap Adjust Adjusts the minimum gap between sheets during printing. This setting reduces speed (pages per minute), but can be used to reduce curl of printed media and improve stacking in the output bin. The range is 0 (default) to 255. Adjusting by one results in 9 mm of increased gap. Auto Dark Adjust This setting attempts to optimize the amount of toner used when printing with a specific operating point.
7011-2xx • Detailed printer information, including code versions • Time and date stamps • Page counts for most errors • Additional debug information in some cases The printed event log can be faxed to your next level of support for verification or diagnosis. To print the event log: Select EVENT LOG from DIAGNOSTICS, and press Select ( Select Print Log, and press Select (...
7011-2xx Sensor Test A series of sensor tests are available to test the scanner’s ADF and flatbed sensor functionality. The following tests are available. ADF paper present - This test can be used to test the paper present sensor. Open and closed are the two states of the sensor.
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7011-2xx Scan First Sensor - This test is used to test the first scan sensor in the ADF paperpath. Select the scan first sensor test in the diagnostic menu. Toggle the sensor actuator (A). The sensor will switch between the two states listed below if it is working properly: Closed: Paper isn’t present above this sensor Open: Paper is being fed from the ADF and the top edge passes over this sensor 3-13...
7011-2xx Configuration Menu Available menus USB Scan to Local “USB Scan to Local” on page 3-14. Reset PC count “Reset PC Cnt” on page 3-14. Print Quality Pages “Prt Quality Pages” on page 3-14. Reports “Reports” on page 3-15. Panel Menus “Panel Menus”...
7011-2xx Reports Menu setting’s Page Print the menu setting’s pages to list the customer setting’s and to verify printer options are installed correctly. It is helpful to print the customer setting’s before you restore factory defaults or make major changes. To print the menu setting’s: Select Reports from the Config Menu, and press Select ( Select Menu setting’s Page, and press Select (...
7011-2xx It is recommended that you first print the customer’s current setting’s by printing a copy of the Menu setting’s pages. Customer setting’s are available from the Ready prompt, Diagnostics Menu setting’s are available in the Diagnostics Menu, and Config Menu setting’s are available in the Config Menu. Turn off the printer, or select Exit Config Menu.
7011-2xx To adjust the flatbed edge erase setting, perform the following steps: In the Configuration menu, select the FB Edge Erase menu item. Use the to increase or decrease the setting’s value. When the desired value is displayed, press Scanner Manual Registration This item is used to manually register the flatbed and ADF on the MFP’s scanner unit.
7011-2xx Disable Scanner This menu item is used to disable the MFP scanner if it is malfunctioning. The MFP must be powered off and on for the new setting’s to take effect. To change the setting, perform the following steps: In the configuration menu, use the arrow keys to scroll to the Disable Scanner menu item.
7011-2xx SE Menu Print SE Menus General Copyright - Displays copyright information. Optra Forms mode - On or off Code Revision Info Network Code Level - Displays network code level Network Compile Info - Displays compile information Printer Code Level - Displays printer code information Printer Compile Info - Displays compile information History Print History...
The following hints can help you avoid jams: • Use only recommended paper or specialty media. For more information, see the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. • Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
7011-2xx 200 - 201 paper jam 200 paper jam Remove the tray from the printer. Remove the jam if you can see it. If the jam is not visible, see the instructions for a 201 jam. 3-21 Diagnostic aids...
7011-2xx 201 paper jam Open the front door, and remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and remove the jammed media. Align and insert the photoconductor kit and toner cartridge. Close the front door. Insert the tray.
7011-2xx 202 paper jam Open the front door, and remove the photoconductor kit and toner cartridge. Lift the flap at the front of the printer, and remove the jammed media. 3-23 Diagnostic aids...
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7011-2xx Open the rear door. Remove any jam. Close the rear door. Align and insert the photoconductor kit and toner cartridge. Close the front door. Press 3-24 Service Manual...
7011-2xx 251 paper jam A sheet of paper or specialty media failed to feed completely from the manual feeder. Part of it may still be visible. If it is visible, then gently pull the jammed sheet from the front of the manual feeder. 3-26 Service Manual...
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7011-2xx If the sheet is not visible, complete the following steps: Remove the photoconductor kit and cartridge. Lift the flap at the front of the printer, and remove any jammed media. Align and insert the photoconductor kit and toner cartridge. Press 3-27 Diagnostic aids...
7011-2xx 290 - 294 paper jams Remove all original documents from the ADF input tray. Open the ADF cover, and remove any jammed paper. Note: Remove the ADF separator roll assembly if needed. Cllose the ADF cover. Open the flatbed cover, and remove any jammed pages from the underside of the ADF. Press 3-28 Service Manual...
7011-2xx 4. Repair information Warning: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic cards: •...
7011-2xx Removal procedures Remove the toner cartridge and paper tray before removing other MFP parts. The toner cartridge should be protected from light while out of the MFP. We recommend disconnecting all external cables from the MFP to prevent damage during service. Unless otherwise stated, re-install the parts in reverse order of removal.
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7011-2xx Warning: Do not pull the fuser link out of the MFP any farther than when the door is fully open. Otherwise, the link extension may dislodge the cartridge coupler. Carefully lift the cover free from the printer base frame. Use your left hand to hold the fuser link (A) at the cover joint while rotating the right side of the cover slightly away from the MFP to disengage the link.
7011-2xx Left side cover removal Remove the two screws (A) securing the left cover to the MFP frame. Pry the front of the cover away from the frame, and pull outward to disengage the cover from the frame. Remove the cover from the MFP. Service Manual...
7011-2xx Rear cover removal Remove the four screws (A) which secure the rear cover to the printer engine frame. Open the fuser acces door. Repair information...
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7011-2xx Pull the rear cover up and out to disengage it from the frame. Remove cover. Service Manual...
7011-2xx Right side cover removal Remove the two screws (A) securing the right cover to the MFP frame. Pry the front of the cover away from the frame, and pull outward to disengage the cover from the frame. Remove the cover from the MFP. Repair information...
7011-2xx Top cover removal Remove the flatbed assembly. See “Flatbed removal” on page 4-45. Remove the cam follower. Remove four screws (A) that secure the top cover to the printer frame. Remove two screws (B) at the front of the top cover just behind the access door. Lift and remove the top cover.
7011-2xx Flatbed front cover removal Lift the flatbed assembly to the elevated postion. Place your fingers under the two tabs (A) on the flatbed front cover. Disengage the tabs, and pull the cover away from the MFP. Lift the cover up and away, and remove it from the MFP. Repair information...
7011-2xx Left and right flatbed cover removals Note: These steps are used for both the left and right flatbed covers. Lift the ADF to the upright position. DIsengage the five tabs securing the cover to the flatbed. Note: The tabs are the same for both covers. 4-10 Service Manual...
7011-2xx Lift the cover up and out. Remove the cover from the MFP. Card cage removal Remove right cover. Remove screw (A) securing the card cage to the frame. 4-11 Repair information...
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7011-2xx Press in metal tab, and remove card cage. 4-12 Service Manual...
7011-2xx Controller card removal Warning: If you are replacing the operator panel and controller card, do not replace them at the same time. Replacing both parts at the same time will result in settings being lost. Replace the controller card first, and POR the MFP to Ready. Replace the operator panel.
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7011-2xx Remove the screw (A) securing the USB port at the back of the MFP. 4-14 Service Manual...
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7011-2xx Remove four screws (B) that secure the controller card to the metal side frame. Carefully lift the card, and remove. Note: The scanner registration and calibration, as well as printer registration, must be set after replacing the controller card. See “Registration”...
7011-2xx Cover open sensor removal Remove right side cover. Remove the toroid from the group of cables located at the top of the controller card. Disconnect the cover open switch at J11 on the controller card, and extract the cable. Use a small Phillips screwdriver to remove the screw (A) that secures the sensor to the printer frame.
7011-2xx Developer drive coupling assembly removal Remove the left side cover. See “Left side cover removal” on page 4-4. Carefully place the MFP on its right side. Protect the cover from marring. Remove four screws (A) in the gear train metal cover. Remove the gear train metal cover.
7011-2xx Exit sensor removal (on the fuser) Remove the paper exit guide assembly. See “Paper exit guide assembly removal” on page 4-35 more information. Unplug the exit sensor at J8 on the controller card. Push the shaft (A) to the right using your right thumb against the inside gear surface and left index finger against the opposite end of the shaft.
7011-2xx Remove the two screws (B) securing the fuser. Slide the fuser out just enough to access the screw holding the sensor. Remove the sensor and its attached cable. Observe the orientation of the flag and spring before replacing units. Fan removal Open the right side cover.
7011-2xx Fax modem removal Remove the rear cover. See “Rear cover removal” on page 4-5. Remove the right cover. See “Right side cover removal” on page 4-7. Remove the screw (A) sercuring the modem card bracket to the print engine frame. Disconnect the modem cable (B) from the fax modem.
7011-2xx Lift the modem card up and away from the MFP. Feed rollers (autocompensator tires) removal Remove the paper tray. Remove the toner cartridge. Tilt the MFP onto its back. Remove old tires from the hubs. Note: When installing the new tires, ensure the new tires are captured between the rims of the plastic hub. Fuser removal Remove the paper exit guide assembly.
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7011-2xx Slide the fuser out far enough to expose and disconnect the AC cable connections. To disconnect the fuser power cables, slide the insulation (B) back to expose the connectors. Press the tang (C) on the connector to disconnect the cable connector. Remove the fuser.
7011-2xx Fuser idle gear links removal Remove the front access cover. See “Front cover removal” on page 4-2 for more information. Remove the left side cover. See “Left side cover removal” on page 4-4. Place MFP on its right side. Protect the cover from being marred. Remove the four screws (A) securing the gear train cover.
7011-2xx Fuser power cable removal Remove the LVPS/HVPS card. See “LVPS/HVPS card assembly removal” on page 4-28 for more information. Note: The cable can be reached without fully removing the card. Remove the rear cover. See “Rear cover removal” on page 4-5 for more information.
7011-2xx Input roller clutch and lever removal (autocompensator clutch) Remove the left side cover. See “Left side cover removal” on page 4-4. Place the MFP on its right side. Protect the cover from being marred. Remove four screws (A) in the gear train metal cover. Remove the screw (B) from the shaft of the input roller clutch assembly.
7011-2xx Input sensor #1 removal Remove the right side cover. See “Right side cover removal” on page 4-7 for more information. Disconnect the sensor cable at J17 on the controller card (front, near top of card). Carefully place the MFP on its back. Using a small shank screwdriver, remove the screw (A) behind the ACM (auto compensator) pivot that holds the paper sensor in place.
7011-2xx Input sensor #2 (manual feed) removal Open the right side cover. See “Right side cover removal” on page 4-7 for more information. Disconnect the sensor cable at J18 on the controller card (front, top of card). Remove the paper tray. Carefully place the MFP on its back with the bottom of the MFP facing you.
7011-2xx LVPS/HVPS card assembly removal Note: If you Remove the cover extender (if installed), paper tray, and the rear cover. See “Rear cover removal” on page 4-5 for more information. Remove two screws (A), one left of the power switch and the other at the opposite side of the panel. Place the MFP onto its back with the rear and bottom of the MFP in view.
7011-2xx Move the cover so the connecting cables can be unplugged. Rotate the power supply assembly so the remaining cables can be removed. Remove the LVPS/HVPS card and cover. LVPS/HVPS to controller card cable removal Remove the LVPS/HVPS card. See “LVPS/HVPS card assembly removal”...
7011-2xx Manual feed clutch assembly removal Remove the left side cover. See “Left side cover removal” on page 4-4. Place the MFP on its right side. Protect the cover from being marred. Remove the four screws (A) in the gear train metal cover. Remove the clip (B) from the shaft of the pick up clutch assembly.
7011-2xx Operator panel bezel removal Remove the front flatbed cover. Gently pry the bezel away from the operator panel, starting at one of the front corners and working across the bezel. Remove the bezel from the MFP. Operator panel cable removal Remove right cover.
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7011-2xx Route the cable throught the flatbed assembly and the base printer top cover. Remove the cable from the MFP. 4-32 Service Manual...
7011-2xx Operator panel assembly removal Warning: If you are replacing the operator panel and controller card, do not replace them at the same time. Replace both parts atthe same time will result in all settings being lost. Replace the controller card first, and POR the MFP to Ready. Replace the operator panel.
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7011-2xx Remove the op panel cable (B) from the op panel. Remove the op panel from the MFP. 4-34 Service Manual...
7011-2xx Paper exit guide assembly removal Remove the rear cover. See “Rear cover removal” on page 4-5 for more information. Remove the three screws (A) securing the exit guide. Remove the paper exit guide assembly. Reinstallation note: It may be necessary to rotate the gears to mesh with the fuser and drive gear. 4-35 Repair information...
7011-2xx Printhead removal Remove the top cover. See “Top cover removal” on page 4-8 for more information. Remove the toroid from the group of cables at the top of the controller card. Unplug the printhead cables at locations J12 and J13 on the controller card and on the printhead. Remove three screws (A) that secure the printhead to the cross brace, and lift the printhead out.
7011-2xx Transfer roll removal Note: Handle the transfer roll as little as possible. Open the front access cover. Place a sheet of paper around the transfer roll to protect it. At the right side of the transfer roll, squeeze the holder arms with the left hand while lifting with the right. Stop when the holder is unlatched.
7011-2xx Transport motor cable removal Remove the right cover. See “Right side cover removal” on page 4-7 for more information. Unplug the transport motor cable (XPRT) at J19. Remove the LVPS/HVPS card assembly. See “LVPS/HVPS card assembly removal” on page 4-28 more information.
7011-2xx Scanner ADF paper tray removal Grasp the rear of the tray. Pull the tray up and out. Remove the input tray from the MFP. 4-39 Repair information...
7011-2xx Scanner ADF top cover removal Insert a screwdriver between the ADF mechanism housing and the ADF top cover. Create a gap between the ADF mechanism and top cover by gently prying with the screw driver. Pull the ADF top cover back. 4-40 Service Manual...
7011-2xx Scanner ADF pick roll assembly removal Open the ADF top cover. Lift the retainer lever to unlock the separator roll from the ADF mechanism. Lift the separator roll upward. Remove the ADF separator roll from the MFP. 4-41 Repair information...
7011-2xx ADF separator pad removal Remove the ADF separator pad. See “ADF separator pad removal” on page 4-42. Use a small screw driver or spring hook to carefully remove the white nylon clip (A) which fastens the pad to the ADF unit. Remove the clear mylar sheet (B).
7011-2xx ADF assembly removal Remove the screw (A) that secures the ADF cable housing cover to the ADF assembly. Disconnect the ADF cable from the ADF unit. 4-43 Repair information...
7011-2xx Lift the ADF unit up and away from the flatbed. Note: The scanner registration must be set after replacing the ADF assembly. See “Scanner Manual Registration” on page 3-17. ADF cable removal Remove ADF. See “ADF assembly removal” on page 4-43.
7011-2xx Flatbed removal Remove the right cover. See “Right side cover removal” on page 4-7. Disconnect the flatbed motor cable (A), home sensor cable (B), ADF cable (C), and the CIS cable (D) from the controller board. Disconnect the ADF ground wire from the printer frame. Carefully disconnect the CIS cable from the top cover.
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7011-2xx Squeeze the top of of the cam follower to disengage it from the flatbed. Tilt the flatbed to the up position. Carefully route all the cables through the top cover. Lift and remove the faltbed from the MFP. 4-46 Service Manual...
7011-2xx 5. Locations and connections Locations Front view Callout Description ADF unit - X only Operator panel Paper output bin Output extension Manual feeder Paper tray Front cover Front cover release Locations and connections...
7011-2xx Connections Power supply board Power supply board connections Conn Connects to # wires Wire colors CN102 Fuser Blue, white CN201 Controller card Black CN202 Charge roll Red, blue CN203 Developer Red, white, blue TAT201 Transfer roll Locations and connections...
7011-2xx Controller card connections Conn # Name Connects to Pin # Signal / voltage Paperfeed FDSOL+, +24V solenoids FDSOL- MPFSOL+, +24V MPFSOL- HVPS/ Power Charge_C LVPS Supplies DEV_C TX_C TX_ENABLE_C SERVO_OUT_C FUSER_ON_C +24V +24V HVPS On/Off ZEROX_C HVPOWERSNS_C XPRT Main motor HALL_U HALL_V HALL_W...
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7011-2xx Conn # Name Connects to Pin # Signal / voltage Smart chip SC_DATA_C Manual feed +5VDC sensor MPF_C Operator +5V_FUSE panel +3.3V LCD_SDA LCD_SCK LCD_CS LCD_A0 LCD_RST PANEL_INT BEEP_C Service Manual...
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7011-2xx Conn # Name Connects to Pin # Signal / voltage MODE0 VREF_CIS CIS_CLK V33_CIS CIS_TR V_LEDCA LED_B (+5V_FUSE) CIS_LED_B V_LEDCA LED_G (+5V_FUSE) CIS_LED_G V_LEDCA LED_R (+5V_FUSE) CIS_LED_R Flatbed FB_AA- motor FB_AA FB_BB FB_BB- HOME Home position sensor HOME_C ADF motor/ sensors ADF_DES ADF_AA...
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7011-2xx Conn # Name Connects to Pin # Signal / voltage Modem FAX_CS SPI_DI SPI_DOUT SPI_SCLK FAX_INT RESET_TO_MODEM_C +3.3V +3.3V NC_J25_14 EXIT Exit sensor +5VDC PAPER_OUT_C +24V FAN_FB Thermistor FUSER_TH Cover open +5V_LD sensor +5V_FUSE Service Manual...
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7011-2xx Conn # Name Connects to Pin # Signal / voltage Printhead L_POWER_C VDO_ADJ_C (3.3 VDC) VIDEO_C LDEN_C +5V_LD HSYNC_C VIDEO+C Mirror motor MM_REF_C MM_LOCK_C (5VDC) MM_START_C (5VDC) +24V DC USB device port USB_POWER USB_VM_DEV_C USB_VP_DEV_C Network Card mounts directly to the controller card. Card (to wireless) USB_2H_VP...
7011-2xx 6. Preventive maintenance Printer engine The Lexmark X203 and X204n printer engines do not require preventive maintenance. Scanner The ADF pick pad (40X5770) should be replaced every 20,000 pages, and the ADF pick roller (40X5768) should be replaced every 60,000 pages.
• PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet. • Model information used in the parts catalog. Machine type Description and model 7011-200 Lexmark X203n 7011-215 Lexmark X204n Parts catalog...
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7011-2xx Assembly 1: Covers Asm- Part Units/ Units/ Description Index number mach 40X5635 Top cover 40X5638 Rear cover assembly 40X5637 Right cover 40X5774 Main tray 40X5640 Front cover assembly 40X5636 Left cover 40X5764 Cam follower w/spring 40X5775 Front access door strap Parts catalog...
7011-2xx Assembly 5: Miscellaneous Asm- Part Units/ Units/ Description Index number mach 12A2405 USB cable, packaged 40X0289 Power cord, 1.8M (straight)—USA, Canada 40X0278 Power cord, 6 foot (straight)—Europe and others 40X0288 Power cord, 6 foot—Argentina 40X0271 Power cord, 6 foot—United Kingdom 40X0275 Power cord, 6 foot (straight)—Israel 40X0274...
7011-2xx Index 3-14 Numerics prt quality pages 3-18 reduced curl 2-18 2xx paper jams –?? Reports 3-21 200 - 201 paper jam 3-15 Menu Settings Page 3-21 200 paper jam 3-15 reports 3-22 201 paper jam 3-15 menu settings page 3-23 202 paper jam 3-14...
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7011-2xx 3-11 ASIC test Input sensor #1 4-26 Scanner Tests removal 3-12 sensor test input sensor #2(manual feed) 4-27 Scanner tests removal 3-11 feed test Diagnostics Mode left side cover description removal 3-18 Disable scanner locations DRAM Test controller card controller card connections electronics front view...
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7011-2xx printer quick test operator panel removals buttons 4-42 ADF seaprator pad 2-31 service check 4-25 autocompensator clutch operator panel assembly 4-11 card cage 4-33 removal 4-13 controller card 4-31 operator panel cable removal 4-16 cover open sensor covers 3-15 flatbed front cover Panel Menus front access...
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7011-2xx general sensors MFP POSTsymptoms 4-16 cover open POST symptoms 4-18 exit 4-26 input sensor #1 test pages 4-27 input sensor #2 (manual feed) print quality test pages 2-23 service checks tires 2-23 4-21 removal 2-25 controller card tools 2-24 cooling fan Top cover 2-26...