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12. Why do my calls go to unexpected targets?
The call server routes your calls using the routing information you have
provided. Please check if you have any routes configured which could be
interfering with the correct routing of your call. Please refer '
Routes
' for more information on how to configure routes.
13. Why does my voicemail log on fail even though I've dialed the correct
PIN?
DVX-1000 tries to capture information regarding the voice mailbox you
are trying to access from the extension you are calling from. In certain
cases where the network infrastructure does not forward such information,
log on might fail because of the unavailability of caller information. In
such an eventuality, you can dial '*' as soon as you dial into the voice mail
number and you will be prompted for your extension and password.
14. How do I stop recording a voice message?
You can press any key to stop recording voice messages.
15. Why can't I forward a message multiple times to the same user?
DVX-1000 does not allow forwarding the same information multiple times
to the same user to satisfy stringent memory utilization requirements. If
the message is accompanied by a forwarding note then it can be
forwarded multiple times.
16. Why is voice prompt upload failing for certain voice prompts that my
media player can play comfortably?
DVX-1000 supports only media files satisfying the following criterion
Format: wav (8kHz, 8bit, mono, muLaw).
Max file size: 200 Kb
All other formats will be rejected.
17. Why does the CDR archive that I downloaded appear misaligned?
CDR Archives are stored in a tab separated format, we recommend
viewing them in an advanced editor such as Microsoft word, Excel or
Openoffice.
18. In what scenarios are the configured DNS servers queried?
Currently domain names resolution is used only for SIP servers. So any
sip message that requires a domain name resolution will result in these
servers being queried.
19. Can I configure features to work across offices with Remote office
connectivity?
Features such as 'Call Forward', 'Follow me' and hunt groups cannot be
configured across offices. Remote office locations are generally connected
over the public internet. Security considerations warrant that call features
that entail automatic transfer across locations be avoided to discourage
eavesdropping and service theft.
D-Link Confidential
DVX-1000 User Manual
34
Configuring
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