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7.6 Configuring menus.
Click on 'main menu' or 'holiday menu' hyperlink to get to the menu configuration
screen. Each option to be presented as a part of the menu can be configured here.
The top half of the page can be used for configuring and adding the menu options
and the bottom half lists the menu items that have been configured.
You can specify the 'Key' that activates each option, the 'voice prompt' to be played
to announce the availability of that option and the 'action' to be performed when that
key is pressed by the user.
Each of the parameters that can be configured for the menu options is explained
below.
Key: This is the DTMF digit that activates the menu option. If the user dials this digit
the action specified will be executed.
Prompt: Select the voice prompt that describes the menu option here. eg. "Dial zero
to contact sales". The voice prompts can be uploaded through the voice prompts
configuration screen. All the voice prompts that have been uploaded will be available
for selection from the drop down box.
Action: The four types of actions are possible for menu options.
Transfer to number
Dial Extension
Sub-menu
Previous menu
If you have selected 'sub-menu' as the action for any of the menu options, the sub
menu configuration page for that option can be accessed by clicking on the sub-
menu hyperlink that appears in the menu option listing.
7.6.1
Adding menu options
1 Select the key that activates this option from the drop down list.
2 Select the prompt that describes this option.
3 Select the action that is to be performed when the key is pressed.
4 If the action is Transfer to number, enter the number to which the call
should be transferred.
5 Click on 'ADD' to add the menu option to the list of configured options.
6 If the action selected was 'sub-menu', click on the sub-menu hyperlink to
go to the sub-menu configuration page.
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Played at the start of the first menu. This can contain the
greeting message.
Played when there is no input from the user for an interval of 6
seconds.
Played when the call is being transferred.
Transfer the call to the number specified in the input
box.
Prompt the user to dial an extension and transfer the call
to this extension.
Transition to another menu which contains further
options.
Go back to the menu from which the current menu was
invoked. This action will not be available in the top level
menu.
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DVX-1000 User Manual
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