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Troubleshooting > Responding to Error Messages
Code
Error
1103
Failed to send via SMB.
Failed to send via FTP.
1104
Failed to send the e-mail.
1105
Failed to send via SMB.
Failed to send the e-mail.
Failed to send via FTP.
1106
Failed to send the e-mail.
1131
Failed to send via FTP.
1132
Failed to send via FTP.
2101
Failed to send via SMB.
Failed to send via FTP.
Failed to send the e-mail.
Corrective Actions
Check the SMB settings.
• Login user name and login password
NOTE: If the sender is a domain user, specify the domain
name.
• Path
• Folder share permissions of the recipient
Check the FTP settings.
• Path
• Folder share permissions of the recipient
Check the e-mail address.
NOTE: If the address is rejected by the domain, you cannot
send the e-mail.
Select [On] of the SMB settings on the COMMAND CENTER.
Select [On] of the SMTP settings on the COMMAND CENTER.
Select [On] of the FTP settings on the COMMAND CENTER.
Check the sender address of SMTP on the COMMAND
CENTER.
Select [On] of the secure protocol settings on the COMMAND
CENTER.
Check the followings of the FTP server.
• Is FTPS available?
• Is the encryption available?
Check the network and SMB settings.
• The network cable is connected.
• The hub is not operating properly.
• The server is not operating properly.
• Host name and IP address
• Port number
Check the network and FTP settings.
• The network cable is connected.
• The hub is not operating properly.
• The server is not operating properly.
• Host name and IP address
• Port number
Check the network and COMMAND CENTER.
• The network cable is connected.
• The hub is not operating properly.
• POP3 server name of the POP3 user
• SMTP server name
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Reference
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