Kyocera ECOSYS M6030cdn Operation Manual
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Kyocera ECOSYS M6030cdn Operation Manual

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PRINT
COPY
SCAN
ECOSYS M6030cdn
ECOSYS M6035cidn
ECOSYS M6535cidn
PRINT
COPY
SCAN
FAX
ECOSYS M6530cdn

OPERATION GUIDE

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Summary of Contents for Kyocera ECOSYS M6030cdn

  • Page 1: Operation Guide

    PRINT COPY SCAN ECOSYS M6035cidn ECOSYS M6030cdn OPERATION GUIDE ECOSYS M6535cidn PRINT COPY SCAN ECOSYS M6530cdn...

  • Page 2: Table Of Contents

    10 Troubleshooting This chapter explains the following topics: Regular Maintenance ............................10-2 Cleaning ..............................10-2 Toner Container Replacement ....................... 10-4 Waste Toner Box Replacement ......................10-8 Replacing Staples ..........................10-10 Troubleshooting .............................. 10-11 Solving Malfunctions ..........................10-11 Responding to Messages ........................10-17 Adjustment/Maintenance ........................

  • Page 3: Regular Maintenance

    Troubleshooting > Regular Maintenance Regular Maintenance Cleaning Clean the machine regularly to ensure optimum printing quality. CAUTION For safety, always unplug the power cord before cleaning the machine. Glass Platen Wipe the inside of the document processor and the glass platen with a soft cloth dampened with alcohol or mild detergent.
  • Page 4 Troubleshooting > Regular Maintenance Paper Transfer Unit The paper transfer unit should be cleaned each time the toner container and waste toner box are replaced. To maintain optimum print quality, it is also recommended that the inside of the machine be cleaned once a month as well as when the toner container is replaced.

  • Page 5: Toner Container Replacement

    • The toner container packed with the new printer has to fill up the system when operating the first time. Therefore only 50% of the first toner kits can be used for printing. (For example: ECOSYS M6030cdn/ECOSYS M6530cdn can print 3,500 Black & White images using the black starter toner container.) •...
  • Page 6 Troubleshooting > Regular Maintenance Replacing the Toner Container Installation procedures of the toner container is same for every color. The procedures here represent the yellow toner container. 10-5...
  • Page 7 Troubleshooting > Regular Maintenance IMPORTANT Do not touch the points shown below. 5 ~ 6 5 ~ 6 10-6...
  • Page 8 Troubleshooting > Regular Maintenance NOTE • If the Scanner Unit does not close, check that the new toner container is installed correctly (in step 7). • Return the exhausted toner container to your dealer or service representative. The collected toner container will be recycled or disposed in accordance with the relevant regulations.

  • Page 9: Waste Toner Box Replacement

    Troubleshooting > Regular Maintenance Waste Toner Box Replacement When the waste toner box becomes full, immediately replace the waste toner box. CAUTION Do not attempt to incinerate parts which contain toner. Dangerous sparks may cause burns. 10-8...
  • Page 10 Troubleshooting > Regular Maintenance NOTE Return the exhausted waste toner box to your dealer or service representative. The collected waste toner box will be recycled or disposed in accordance with the relevant regulations. 10-9...

  • Page 11: Replacing Staples

    Troubleshooting > Regular Maintenance Replacing Staples Add staples to the optional manual stapler. NOTE If the Staple Unit runs out of staples, contact your dealer or service representative. 10-10...

  • Page 12: Troubleshooting

    Troubleshooting > Troubleshooting Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. NOTE When contacting us, the serial number will be necessary.
  • Page 13 Troubleshooting > Troubleshooting Reference Symptom Checkpoints Corrective Actions Page Printouts are too dark even Have you changed the density? Select appropriate density level. page 6-12 though the background of page 8-34 the scanned original is white. Copies have a moire pattern Is the original a printed photograph? Set the original image to [Photo].
  • Page 14 Troubleshooting > Troubleshooting Reference Symptom Checkpoints Corrective Actions Page Irregular horizontal lines ― Select the [System Menu/Counter] key ― appear in the image. > [Adjust/Maint.] > [Service Setting] > [MC] and increase the adjustment value. Increase the adjustment value 1 level at a time from the current value.
  • Page 15 Troubleshooting > Troubleshooting Reference Symptom Checkpoints Corrective Actions Page Printouts are curled. Is the paper damp? Replace the paper with new paper. page 3-2 Cannot print. Is the machine plugged in? Plug the power cord into an AC outlet. ― Is the machine powered on? Turn on the power switch.
  • Page 16 Troubleshooting > Troubleshooting Reference Symptom Checkpoints Corrective Actions Page Skewed-color printout. ― Run [ColorCalibration]. page 10-29 ― Run [Color Regist.]. page 10-29 Colors appear different than Did you choose appropriate image Select appropriate image quality. page 6-13 you anticipated. quality for the original? Have you loaded color copy paper into Load color copy paper into the paper ―...
  • Page 17 Troubleshooting > Troubleshooting Reference Symptom Checkpoints Corrective Actions Page The color toner is empty. Do you want to continue printing in black If the black toner is remained, the page 8-15 and white? machine continues printing in black and white by selecting [Print in B & W] of [ColorToner Empty].

  • Page 18: Responding To Messages

    Troubleshooting > Troubleshooting Responding to Messages If the message display or the computer displays any of these messages, follow the corresponding procedure. NOTE When contacting us, the serial number will be necessary. To check the serial number, refer to the following: Checking the Equipment's Serial Number (page 5-5) Reference Message...
  • Page 19 Troubleshooting > Troubleshooting Reference Message Checkpoints Corrective Actions Page Cannot connect to — Set machine time to match the page 2-16 Authentication Server server’s time. Set machine time to match server's time. Cannot connect to — Check the connection status with —...
  • Page 20 Troubleshooting > Troubleshooting Reference Message Checkpoints Corrective Actions Page Error occurred. Turn the ― System error has occurred. Turn the ― power switch off and on. main power switch OFF and then Reference Message Checkpoints Corrective Actions Page Failed to store job —...
  • Page 21 Troubleshooting > Troubleshooting Reference Message Checkpoints Corrective Actions Page Job Accounting Is the acceptable printing count The printing count exceeded the ― restriction exceeded. restricted by Job Accounting acceptable count restricted by Job Job is canceled. exceeded? Accounting. Cannot print any more. This job is canceled.
  • Page 22 Troubleshooting > Troubleshooting Reference Message Checkpoints Corrective Actions Page Machine failure. Call ― An error has occurred in the ― machine. Make a note of the error service. code displayed on the message display, and contact your service representative. Maximum number of Is the acceptable scanning count Cannot scan pages any more.
  • Page 23 Troubleshooting > Troubleshooting Reference Message Checkpoints Corrective Actions Page Paper jammed at MP ― If a paper jam occurs, the machine page 10-34 tray. will stop and the location of the jam will be indicated on the screen. Paper jammed in Leave the machine on and select Cassette #.
  • Page 24 Troubleshooting > Troubleshooting Reference Message Checkpoints Corrective Actions Page RAM disk error. Press ― An error has occurred on the RAM page 8-19 [OK]. disk. Job is canceled. Select [OK]. The possible error codes and their descriptions are as follows. 04: Insufficient space on the RAM disk.
  • Page 25 Troubleshooting > Troubleshooting Reference Message Checkpoints Corrective Actions Page Scanner memory is full. — Scanning cannot be performed any — Job is canceled. more due to insufficient memory. The job is canceled. Select [OK]. Send Error. — An error has occurred during page 10-26 transmission.
  • Page 26 Troubleshooting > Troubleshooting Reference Message Checkpoints Corrective Actions Page Unknown Toner Does the installed toner container's Install the specified toner container. — Installed. PC regional specification match the machine's? USB memory error. — An error occurred in the removable — memory.
  • Page 27 Troubleshooting > Troubleshooting Responding to Send Error Error Reference Message Corrective Actions Code Page 1101 Failed to send the e-mail. Check the host name of the SMTP server on the page 2-44 Command Center RX. Failed to send via FTP. Check the host name of FTP.
  • Page 28 Troubleshooting > Troubleshooting Error Reference Message Corrective Actions Code Page 1105 Failed to send via SMB. Check the following settings. page 8-26 [System Menu/Counter] key > [System/Network] > [Network Setting] > [TCP/IP Settings] > [Protocol Detail] > [SMB] Failed to send the e-mail. Select [On] of the SMTP settings on the Command page 2-44 Center RX.
  • Page 29 Troubleshooting > Troubleshooting Error Reference Message Corrective Actions Code Page 2102 Failed to send via FTP. Check the network. — 2103 • The network cable is connected. • The hub is not operating properly. • The server is not operating properly. Check the following of the FTP server.

  • Page 30: Adjustment/Maintenance

    Troubleshooting > Troubleshooting Adjustment/Maintenance ColorCalibration This machine contains a calibration function that automatically makes adjustments to compensate for changes that occur over time due to variations in the ambient temperature and humidity. So that the highest quality color printing can be maintained, this color calibration operation is carried out automatically each time the power to the machine is turned on.
  • Page 31 Troubleshooting > Troubleshooting Chart Example Display the correction menu [▲] [▼] key > [Adjust Magenta] > [OK] key The magenta correction menu appears. Enter the appropriate value. Find the location on each chart where 2 lines most closely match. If this is the 0 position, registration for that color is not required.
  • Page 32 Troubleshooting > Troubleshooting Select the [◄] or [►] key to change the H-L, V, and H-R items, select the [▲] or [▼] key to enter the values read from the chart, and select the [OK] key. Magenta correction is performed. After a brief interval, you will return to the standard menu for color printing position correction.

  • Page 33: Detailed Settings

    Troubleshooting > Troubleshooting Detailed Settings Display the screen. [System Menu/Counter] key > [▲] [▼] key > [Adjust/Maint.] > [OK] key > [▲] [▼] key > [Color Regist.] > [OK] key > [▲] [▼] key > [Detail] > [OK] key Print the chart. [▲] [▼] key >...
  • Page 34 Troubleshooting > Troubleshooting Display the correction menu [▲] [▼] key > [Adjust Magenta] > [OK] key The magenta correction menu appears. Enter the appropriate value. Find the location on each chart where 2 lines most closely match. If this is the 0 position, registration for that color is not required.

  • Page 35: Clearing Paper Jams

    Troubleshooting > Troubleshooting Clearing Paper Jams If a paper jam occurs, the message display will display "Paper Jam." and the machine will stop. Refer to these procedures to remove the jammed paper. Jam Location Indicators 1 Shows the location of a paper jam. Paper 2 Displays the Help screen.
  • Page 36 Troubleshooting > Troubleshooting If a paper jam occurs, the location of the jam will be displayed on the message display as well as the clearing instructions. Paper jammed in cassette 1. JAM**** Help Paper Jam Location Indicator Paper Jam Location Reference Page Multi Purpose Tray page 10-36...

  • Page 37: Multi Purpose Tray

    Troubleshooting > Troubleshooting Precautions with Paper Jams • Do not reuse jammed papers. • If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine. Scraps of paper left in the machine could cause subsequent jamming. CAUTION The fixing unit is extremely hot.
  • Page 38 Troubleshooting > Troubleshooting 10-37...
  • Page 39 Troubleshooting > Troubleshooting Cassettes 1 to 4 Procedures for handling a paper jam in Cassettes 1 to 4 are all the same. This section explains procedures using Cassette 1 as an example. 10-38...
  • Page 40 Troubleshooting > Troubleshooting Rear Cover 1 (Feed) CAUTION Some parts are very hot inside the machine. Exercise caution as there is a risk of burn injury. 10-39...
  • Page 41 Troubleshooting > Troubleshooting Rear Cover 2 NOTE If the paper cannot be removed, do not try to forcefully remove it. Rear Cover 1 (Feed) (page 10-39) 10-40...
  • Page 42 Troubleshooting > Troubleshooting 10-41...
  • Page 43 Troubleshooting > Troubleshooting Rear Cover 3 NOTE If the paper cannot be removed, do not try to forcefully remove it. Rear Cover 1 (Feed) (page 10-39) 10-42...
  • Page 44 Troubleshooting > Troubleshooting Rear Cover 1 CAUTION Some parts are very hot inside the machine. Exercise caution as there is a risk of burn injury. 10-43...
  • Page 45 Troubleshooting > Troubleshooting 10-44...
  • Page 46 Troubleshooting > Troubleshooting Duplex Unit CAUTION Some parts are very hot inside the machine. Exercise caution as there is a risk of burn injury. 10-45...
  • Page 47 Troubleshooting > Troubleshooting 10-46...
  • Page 48 Troubleshooting > Troubleshooting Document Processor 10-47...
  • Page 49 Troubleshooting > Troubleshooting 10-48...

  • Page 50: Clearing A Staple Jam

    Troubleshooting > Troubleshooting Clearing a Staple Jam 10-49...

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